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5/5

2003-04-23

"Excellent reseller! Great customer service, pre-sales advice is excellent also. Fast shipping."

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Delivering products on-time
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5/5

2003-04-21

"The service couldn't be faster or better. I will go to them first for purchases and only move on if they don't carry the product."

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5/5

2003-04-18

"Photosolve is an excellent company. The shipped my order so fast and I really like the EagleEye zoom lens. They're e-mail communications regarding the status of the order is first rate. I highly recommend Photosolve.com. "

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Web site being easy to use
Speed of web site

5/5

2003-04-18

"I purchased my first Xtend-a-View Pro for my Coolpix 950 in February of this year. I use that camera for InfraRed and what a difference it made! Practically makes the camera an SLR! So upon my purchase this week of the Coolpix 4500 for regular macro photography, I again purchased the Xtend a View Pro, mini, this time. I'm so happy with it. I shot all week without it and have eagerly awaited its delivery.

I spoke with Phil via phone re: the neck lanyard which was inadvertently missing from my first order and he graciously and without question sent it along with the 4/16 order, which reached me this morning, 4/18. WooooHoooo. Would I purchase from him again? You betcha! Thanks so much Photosolve!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-18

"I ordered a Xtend-a-View Pro Standard on Friday and received it on Monday. It doesn't get any better than that! Photosolve sent me several e-mails keeping me posted on shipping progress, much appreciated. The product works as advertised and the instructions were clear. I'm a very satisfied customer."

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5/5

2003-04-17

"Absolutely a great seller with outstanding products! I thought that to protect my camera lens I would have to sacrifice the versatility of the camera until I found Photosolve. Now my lens in protected whether I’m taking a telephoto or wide angle shot, and I don’t have to mess with tube extensions! Photosolve is the solution to camera problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-17

"GREAT Service!!!, Looking for a fix for the Nokon 4500 LCD full sun wash-out problem, found Photosolve had a product that would Help (Xtend-a-View Pro Mini). Placed order, then started to look at the other product's on the site. Found a second item (EagleEye Wing 4500) placed a order for it. Phil emailed me that he would combine both orders and save me some shipping!! In my hurry to order I had for gotten to order the WINGSTUD4500 (the small stud that allows you to connect the Mini viewer to the Wing 4500) and Phil again came to the rescue via a timely email (befor the order had shipped, but was already packed) asking if I would like to added the STUD to the order. This again saved me $$$ on shipping!!! GREAT product's and customer service..."

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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-04-17

"Quick and friendly email, fast shipping. And great product!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-15

"I ordered an Xtend-a-View Pro on a Friday afternoon, and it arrived Monday morning. Service just doesn't get any better than this. Nice product, too.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-15

"Fast shipping, excellent communication and answering of my questions, beautifully-made, all metal and glass product [Xtend-a-View Pro Standard] for my Nikon Coolpix 995. Excellent experience! Now, if you'll just make a metal lens shade to fit the 900-series Coolpix's 28mm thread... Best regards, Saverio B."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-14

"No problems. Took 7 days. I wasn't in a hurry. Happy with the service and product. Would order again from Photosolve."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-14

"Excellent Service.

Ordered Xtend-a-view product for Canon G3.

It arived in Australia in 8 days which is excellenbt from the USA. Well packaged and documented.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-12

"Easy ordering, great communication, very responsive and very concerned with customer satisfaction. Product well constructed, shipped promptly and well packaged."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

rwb
5/5

2003-04-09

"Very fast shipping. Order processed very quickly.
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free

5/5

2003-04-09

"Very happy with Photosolve.
I placed an online order on a Saturday night and paid for standard shipping, package arrived Tuesday Morning. I received e-mail confirmation of the order, another on shipping and also received a followup email after delivery.
I would shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process