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5/5

2003-05-07

"Excellent experience!! The merchant was available by e-mail and phone to answer questions beforehand. I was kept informed during shipping. Rapid e-mail response. And the product arrived from CA to TX in 18 hours!! Well-packed and flawless.

I will definitely do business with this merchant again.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5

2003-05-06

"Great item! "Xten-a-View". Excellent service, fast reply & shipping, And what a nice person to deal with thank you Phil."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
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Web site being easy to use

5/5

2003-05-05

"I purchased an Xtend a View pro mini from Photosolve for my Nikon Coolpix 4500. This is the best accessory I bought for my camera. High quality, low price and fast shipping. Plus they answered my after the sale question quickly and courteously. I would highly recommend this company to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-05

"Found a product that I didn't even know existed, ordered it on Friday at a fair price, received it on following Monday. Fantastic service for a product that really exceeded my expactations. The quality is excellent and the service is the best.
Thanks for doing what all web dealers should but very few do.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-05

"Incredibly fast delivery. Ordered Friday evening and it was here early Monday morning! That's from California to Georgia."

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N/A
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5/5

2003-04-29

"This was my first order from photosolve.com and I couldn't be more pleased. The order was filled and shipped almost immediately even though it was over a weekend. I received several very kind e-mail updates from Phil Williams, CEO & Founder, concerning shipping, tracking and finally delivery. The item I ordered arrived as advertised and is something I almost certainly will find I can no longer live without for digital photography. The Saturday morning order was delivered Monday morning!!! Excellent service with a very personal touch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-28

"Well made products and prompt service have marked my
experience with Photosolve.com. Orders are shipped promptly, emails responded to quickly, and the products have been as described. Good stuff!
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-28

"All internet companies should be like this one.

Ordered twice from Photosolve over the last year
and a half. Both times communicated with owner
who answers emails promptly and phone calls
personally.

Latest order placed on Wednesday, received on
Friday. Got several automated and manual email
confirmations (order receipt confirmation, order
shipped notification, shipping status update).

High-quality, innovative, unique products that
solve real-world digital camera problems.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-28

"Prompt replies to queries and requests. Fast in preparing and shipping orders. Notified me that my order has arrived its destination. Very personalized service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-26

"FANTASTIC !
Extremely courteous and friendly. As for delivery, what I expected in approx 3 days came OVERNIGHT. No wonder they maintain a 10.0 rating. They deserve the Best Rating.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-25

"Film is dead. So, I improved my digital photography using Photosolve products. They are high quality accessories for the new digital way. Photosolve's products are affordable, perfectly designed & manufactured and backed up by great customer service. Can't ask for more than that! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-25

"Beyond Outstanding!!!!!!

I had a couple of items for two different cameras, and someone there looked at the order and thought that the order conficted with itself. He called me *and* e-mailed me, to determine what kind of camera I had and if I was ordering what I thought that I was ordering. It turns out that, I had the order correct - but in most cases, it would have been wrong, and they would have caught the problem before it shippped!

Oh, and if you might be thinking that the order got delayed because of this? NO! It shipped that night, and got here the next day...(In spite of the fact that it was about 5 PM when I got around to responding to the e-mail!)

If I could rate this company 11 I'd do it!
It was an absolute pleasure doing business with this company. I've bookmarked their web site and plan on returning for all my Photo needs.


Well done!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-04-25

"excellent service blah blah blah blah
I just want to reach the minimum so I can check boxes
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-24

"The service has been great from this company. The owner himself answers questions directly and goes out of his way to keep you notifed. As an example when I placed my order I was sent an email notifing it was recieved and then one thanking me for the order.
Then when it was discoverd that Aiorborne did not offer 3:00 express delivery to my area, my order was UPGRADED to next day by noon for free. That says a lot about how a company wants their customers to be happy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-24

"Excellent service. Received April 23. Material as expected."

Detailed Review Benchmark + -
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Overall product shipping and delivery process