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5/5

2003-05-30

"Order arrived following day - I was expecting a three business day shipping delay!

Parts are of very high quality machining and finish.

Order tracking was easy.
"

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5/5

2003-05-29

"Very nice piece of gear. Very well made. Also came with nice extras - lanyard, attachment system, detailed instructions.

Great service. Highly recommended.
"

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5/5

2003-05-29

"Wonderful service here. A couple of pre-order emails were answered extremely quickly (on a holiday no less), and after the order was placed it was processed a very short time later (still on the holiday). Order was sent out the next morning and I received it a day later."

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N/A
Delivering products on-time
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5/5

2003-05-29

"Great service for a great product! Got order the next day!"

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Overall quality of the company
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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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5/5

2003-05-28

"I ordered an Xtend View Pro Standard and an Xtend Mount.They are beautifully constructed!"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2003-05-28

"Ordered xtendaview for my Oly c5050 (living in The Netherlands !) and recieved within 4 days. Faster then ordering in regular shop nearby.
Friendly service and amazingly fast and adequate reply on an email (about the product).
A pearl in the crown of E-bizz. Thanks Phil.
Highly recommended.
"

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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Web site being easy to use
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5/5

2003-05-28

"This is the second or third time that I have ordered something from photosolve and I have been consistently impressed with the excellent customer service and the speed with which the orders have been processed. "

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5/5

2003-05-28

"I found the Xtend-a-View for Digital Cameras by
happy accident. A great product idea, to satisfy
a real need. I did not even require to check out
my camera -- the company pages tell you exactly
what's needed for a particular camera model. I
had a friendly response confirming the order
almost before closing my browser. The product
arrived in less than 24 hours. Truly miraculous.
"

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Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-05-26

"Very fast delivery (4 days to Germany)
Great products, probably better than the original accessories you could buy from Kodak. Furthermore, photosolve makes some things you can't get anywhere else.
"

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Is committed to quality products and services
Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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N/A
Variety of brands and products offered
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Ease of checking order status
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Overall web site
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Web site reliability
Speed of web site

5/5

2003-05-25

"order #14288
I got the item four days after I ordered it - and I'm from Australia. Now that's fast international delivery for you!
The product itself (I ordered the xtend-a-view) is robust and fits the lcd monitor of my oly c-3040 perfectly; almost as if it were made for it. This product is a must for former SLR users who miss TTL viewfinder viewing, or for those who can't see their lcd monitors in bright sunlight (basically all digicam owners who use the lcd to compose shots).
Customer service is tops too. Within hours of ordering, Phil Williams personally sent me an e-mail detailing the date of shipment and the order number. He also requested that I e-mail him back when the package arrives. That kind of personal touch from the head of a company immediately told me that I'd have no problems.
Phil, thanks for a great product!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-24

"I ordered the Xtend-a-View Pro Mini arrived PROMPTLY!!! Thanks! Very happy with it. The Xtend-a-View is the solution to taking digital pictures in full sun. It shows the picture at the proper angle to know that you have the proper exposure and the magnification is impressive. I wish there was a lower magnification offer because my screen becomes too pixelated. None the less it is a great product and a must for any Digital Camera Enthusiast!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-22

"Ooh-La-La! I'm exceedingly pleased with my photosolve.com and Phil experience. I ordered the OZ and XAV for my Nikon CP5000. Being pretty new to dig cams and photog in general, I queried Phil endlessly before purchasing. As noted by another reviewer, he was over-the-top helpful and suggested choices with future options in mind I didn't even know were important to consider. I'm thrilled I was lucky enough to find photosolve.com. Can't recommend him enough! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-21

"Great service
Fast delivery
Surprised by the friendly e-mail tracking.
photosolve shows their care for customers!
"

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Is easy to do business with
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-21

"Fast shipping and great, helpful service. Recommended. Would buy from again."

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5/5

2003-05-20

"I spoke directly with Phil the CEO and founder of Photosolve, & found him to be very professional, very pleasant, and very knowledgeable about his products and services. He also made sure my items were shipped safely and quickly as promised. This is a great place to do business on the web."

Detailed Review Benchmark + -
Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability