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fgz
Verified
5/5

2005-07-14

"Bought a Garmin Streetpilot III for less than used ones were selling for on eBay. I got it 3 days later. Tracking info was never posted on web site, and I was nervous given some of the comments, but for me it worked brilliantly and I saved significant money."

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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2005-06-16

"My order was taken by a very friendly representative. He did not try to push me into buying more unneeded items. The order arrived 2 days later, well packaged. Thank you for great service! "

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Is easy to do business with
Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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Verified
4/5

2005-05-11

"Purchased a Sharp Aquos lcd tv. The tv arrived as promised. It was broken on arrival.
I contacted Sharp and refurbdepot and got through right away. You do not get an invoice witht the shipment, but they do email it to you. This is probably because they dropship their packages from the factory (Sharp in this case). I now have my tv in the repair shop under warranty.
I do not blame the fact that the tv was broken on refurbdepot, this is a Sharp issue not refurbdepot.

I would buy with them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
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Resolving problems
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Being easy to reach
Overall customer service
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-03-04

"I have purchased 4 computers and 1 camera this year from this site. (4 orders) In every instance the merchandise arrived on time as advertised at the advertised price. One computer was defective, and the manufacturer repaired it in less than a week. "

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Verified
1/5

2005-02-04

"I ordered this item on 1/27/05. I promptly received and email stated that the order would be delayed 5-6 days. On 11/3/05 I received another email stating that the order would be delayed another 5-6 days. Their website listed this item as in stock. They lied. They never had this item and customer service had no idea when they would get it in. I understand that this is refurb equipment and depends on the manufacturer shipping it to them, but come on! Don't LIE to me!! NEVER AGAIN!!!!!!!!!!!!!!!!!! Nothing on their site said anything about delays like this. They wasted my time, don't let them waste yours!"

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Is trustworthy
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-01-08

"1. Product I received was DOA -- turned out to be bad transistors and IC. Still have major mech/elecrical probs and forced to send yet again for repair.
2. No response at all from several recent emails to customer service. No call back from customer service personnel (as promised by them).
3. As yet, no credit for shipping for repair as promised in earlier emails.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Web site reliability
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Verified
1/5

2004-11-05

"Ordered a car radio 2 and a half weeks ago. Still listed as in stock on their website. They have not contacted me to even inform me that there has been a delay. I didn't listen to many of the other reviewers out there that said these guys just don't deliver, but they were right. I will be calling to talk about cancelling my order within 24 hours. A good price isn't worth a thing if the business doesn't deliver on it. Oh well, back to the drawing board..."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-06-01

"What an awful experience ! Ordered a emachine laptop, and 3 year extended warranty, spent over $1350. Thought i would save myself a few hundred bucks, and not have the hassle of mail in rebates. Ordered on a thursday, they said they would ship on friday. On the tuesday, the order was still processing. Tried to call, but there was a recording saying they were closed due to holidays, but no mention of this on their website, or when i spoke to them. I've heard nothing but bad things about this company. Stay clear !"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-04-24

"STAY AWAY, far away! They sold me a Sharp Aquos TV THEY DID NOT HAVE. Then, they let my order languish for a week, with no notification, until I finally checked my order status. I could have bought one elsewhere during that time, and would have, because I was under a time crunch! Seems definitely a fly-by-night operation."

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Verified
1/5

2004-02-11

"lies on website about prompt shipping poor customer service, no reason at all to buy from them"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-24

"I've read many reviews here of this company. For what it's worth, I ordered a Polaroid portable DVD player from this vendor, and it was delivered to my home five days later. The unit works fine. I also ordered an extended warranty with Mack Camera through Refurb Depot. At first I was concerned that there was no extended warranty paperwork in the box with the unit (also no sales receipt/invoice). I called Refurb Depot, they answered the phone promptly and indicated the paperwork would be mailed to me. I received the invoice and the extended warranty information in the timeframe they indicated on the phone. I know many consumers have had problems with this vendor, so either they are turning themselves around or I got lucky.."

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
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Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-12-02

"Very unreliable!
I made an order on 11/25/2003 and 2 weeks later the order was still processing. When I called to check they told me that they have been very busy and if I wanted the shipping earlier I had to pay for it. So I canceled my order.
"

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Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2003-11-25

"I purchased a reufurbished HP d145 printer from RefurbDepot on nov. 13 2003. They shipped next day, the item arrived in a HP Refurbished box, factory sealed. The Item I purchased did not work correctly (this was no fault of Refurbdepot, it appears HP didn't try quite hard enough to fix the issue before sending the unit back out), I contacted HP support to trouble shoot the unit, it turned out to be a hardware issue, HP sent me to refurbdepot for an exchange. This is where I was truly impressed, Refurbdepot has a program with HP where HP will send you a unit in advance, at no charge from HP! I was extrememly happy to hear this, I didn't even have to pay for shipping! And unlike many Ineternet vendors that do not publish a telephone number, or just don't answer their phones, Refurbdepot picked up on the 3rd ring. So far I am very happy with them as a vendor, however disapointed in HP's refurbished equipment. To end with I have to say Refurbdepots cutomer service has been fantastic, mostly due to the effort put forth by Stacy from the Customer Service departmnet, she periodically sent me an email to find out the status of my support case and to see if they can be of assitance! Very good customer service, kudos to Stacy! Thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

obe
Verified
1/5

2003-11-04

"Item appeared in stock, but turned out to be out of stock when ordered. However, the credit card was billed immediately. It has been a month since the order was placed, and nothing has been shipped. Evasive phone conversations. Very unsatisfied."

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Overall product shipping and delivery process

1/5

2003-08-24

"Product was NOT as advertised -- scratched screen on a PDA; not in a factory sealed box; tried to get me to accept a 15% restocking fee. After some pressuree, they agreed to a full refund and then reneged. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use