"Purchased a Transcend travel CPAP machine. Emailed customer service after the second time I used it and had issue seeking to exchange it for the resmed air mini. I have yet to recieve a reply to the email which was well over a week ago."
"Great service all around ...def recommend them if you have sleep issues "
"Excellent service from order to delivery."
"They told me before I purchased that if the mask was an incorrect size, they would exchange it for free. What they don’t tell me is that you have to put in their refund code and then purchase your new mask. If you purchased the machine on sale like I did, then you cannot use a second code, so I was stuck paying full price at an additional $40 for what should have been a simple exchange. Wouldn’t be so bad if they weren’t so rude to me saying that I had no choice. I will never do business from them again."
"I didn't receive my order.
"
“Hello,
We apologize for the delay in receiving your order. The order was shipped and delivered later than expected as some items were on backorder. Again, we do apologize for the delay in receiving your order and will continue to work on bettering our communication regarding any backorders that can cause delays.
Warm Regards,
The Sleeplay Team”
"Every time ordered shipping label was created 3days prior to shipment. Last Order the label was created until I sent a question to the vendor a week after ordering somehow it had gotten misplaced???? Label created 3 days later I received a shipment notification. Great Products, arrived in great shape. Customer Questions were answered promptly."
"Never received my order F20 "
“Hi,
It was so great speaking to you earlier in the week. I am glad we were able to clarify the confusion and confirm you did receive what you had purchased with us. Please do not hesitate yo reach out to us for anything further!
Regards,
Sleeplay Team”
"Been two plus weeks since I initiated the return process but have not received any correspondence regarding the return. I can not reenter the return information because the system said I have already started the return process. The Aircurve 11 is new in the box as received. Returning because I can not use my Aircurve 10 accessories which I have at least a years worth."
“Hi,
Thanks for reaching out! We have emailed you a return label and the return instructions for this purchase. For some reason, while you initiated the return on your end, it never came through our return channel so we were unaware that you were tying to do a return till we saw your review. We apologize for the inconvenience! Please give us a call if you have any further issues with the return or have any questions.
Regards,
Sleeplay Team”
"Very helpful staff! Great products! "
"The attention was excelent"
"Easy to order. Encouraged to buy monthly mask replacement which is really necessary "
"My last two orders have multiple issues. The first order had the wrong item. The second order, I had to call to see when it would arrive. They stated that the order was out of stock. They sent the other item I had ordered. A few days later, I received 1 item of 2. I have left a message and I still have not heard back. I am still waiting for this product.
If they would have communicated that the order would be delayed, I would be fine with it. The lack of communication indicates that the company does not seem to care about their customers.
I will not be ordering from them again.
EDIT: Sleeplay did call me and stated that they will be sending my filter. They did apology for their error and compensated me with a gift card to use on their website. I will updated this review after my next order."
"Product is way too small, and there is a no return policy. In the future I will go with whoever my insurance pays for."
“Hi,
We have tried to reach out to you by calling you and emailing you. Your mask is eligible for our one time mask exchange and we would love to help you get that set up. Please give us a call!
Regards,
Sleeplay Team”
"Great people to work with, and fast shipping. All setup and ready to go. "
"Sleeplay is an excellent retailer. Fast, responsive customer service and fast shipping. Products in perfect condition."
A rep from sleeplay, SleeplayTeam, has responded:
“Hi,
Thanks for reaching out. We've attempting to reach out by calling you and emailing you regarding the negative experience you have had with us. We would like to right the wrong and have sent an email with how we would like to do so. Please give it a read when you have some time and get back to us!”