"Just got organized with our new HMO and PCP. Had to get wife set up with her CPAP. Our PCP hooked us up with you. We needed to order a new mask to improve Linda's comfort. We did so, and the correct mask was shipped to us without any problems. Thank you."
"Certainly very good customer experience with Sleeplay "
"I did not receive the mat protector"
"Large range of CPAP supplies . Easy to order. Fast delivery."
"Super easy to order and very quick to deliver the products!"
"The cpap works very well. The only difficulty that I have is the strap is too small to fit around the back of my head. It is causing muscle spasm and headache. Is there a larger strap available?"
"Your selection is good, your people are knowledgeable and your customer service is excellent. Keep up the good work!"
"The ResMed AirFit N20 mask fits well and works well. Best I've tried so far."
"I placed my order on October 14 after reading that the product would ship in 3 to 5 business days. I thought that would be plenty of time to recieve it before I left on the 31th for my winter home. The tracker said it was forwarded, but today is November 13 and I'm still waiting. "
"Sleepily is an easy site to work with."
"The price is right! I got good price with their early Blackfriday coupon. I was assisted by Stacy. She has prompt response and very helpful with my situation. Good job Sleeplay! "
"Ordered travel CPAP so easily "
"I’m moving out of the Country in a week, and time was of the essence to coordinate both my Rx and my new CPAP order.
This company is all about customer service and customer satisfaction, which is honestly hard to find these days!
My one and only contact was with Stacy because she handled “everything” from start to finish within minutes, and on the first phone call. She was simply AMAZING!
Great Job Stacy and you earned a lifelong customer!
"
“Thank you so much for your wonderful feedback! We’re thrilled to hear that Stacy provided you with such exceptional service and was able to coordinate your order quickly. Customer satisfaction is our top priority, and it’s great to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Sleeplay Team”
"I had several questions about selecting the right product for me and wanted a new mask and portable CPAP. Stacy was very informative and efficient. Products arrived on time and properly packed. "
“Thank you for your wonderful review! We’re so glad to hear that Stacy was able to assist you in selecting the right products and that your order arrived on time and well-packaged. Your satisfaction is our priority, and we appreciate your trust in us.
Warm regards,
The Sleeplay Team”
"I ordered the wrong machine but didn't realize it until the next morning. I reached out to Sleeplay's customer service and explained what had happened, and that I actually wanted to order a different machine. My service rep, Stacy, was amazing. She responded quickly and made sure everything was handled. I couldn't be happier with Stacy's customer service, and look forward to continuing to buy from Sleeplay."
“Thank you so much for your kind words! We're happy to hear that Stacy was able to assist you effectively and make the process smooth. Our team strives to provide excellent customer service, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future.
Warm regards,
The Sleeplay Team”
A rep from sleeplay, SleeplayTeam, has responded:
“Hi,
Thanks for reaching out!
We apologize the mat was not included in the shipment. As per our conversation, we created a new replacement order for the mat and it has been shipped! The tracking shows it will be delivered to you today.
Please let us know if there is anything else we can assist you with!
Regards,
The Sleeplay Team”