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Product & services pricing
4.04/5
Chance of future purchase:
3.99/5
Shipping & packaging:
4.16/5
Customer service:
4.11/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-05-20

Great service

"James was great and made the process of choosing nebulizer for my son quick and easy. "

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Verified
5/5

2024-05-19

So happy with replacement hose. Got it on sale, cheapest compared to other sites.

"I received my replacement hose sooner than expected and at a great price!"

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Verified
5/5

2024-05-18

Great for Me

"I am very pleased with your service and the product I received!"

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Verified
1/5

2024-05-17

Terrible experience

"I ordered my CPAP but I didn't receive it. It's more than a month and I don't have a refund."

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Rep reply posted 2024-06-25
A rep from sleeplay, SleeplayTeam, has responded:

“Hello,

We apologize your shipment was delivered to the hotel after you had already left. We contacted the hotel and emailed them a return label to get the shipment back to us so we could issue you your refund. While it did take some time for the hotel to return the shipment back to us, we have already issued you a full refund.

Warm regards,
The Sleeplay Team”


Verified
5/5

2024-05-17

Polite, Professional, and Personable

"Stacy was polite, professional, and personable. Her level of customer service was exceptional. She was knowledgeable, and listened to answer all my questions during the process. That really put me at ease. "

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Rep reply posted 2024-10-18
A rep from sleeplay, SleeplayTeam, has responded:

“Thank you for the wonderful review! We’re thrilled to hear that Stacy provided you with exceptional customer service. It’s great to know she was polite, professional, and able to address all your questions, making you feel at ease. We appreciate your kind words and look forward to assisting you again in the future.


Warm regards,
The Sleeplay Team”


Verified
5/5

2024-05-17

Super knowledgable and efficient.

"Stacey was fast, smart, friendly, and flexible. And if your timing is good so that you get their Memorial Day sale, the prices can't be beat."

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Verified
5/5

2024-05-17

Quick, friendly service

"Worked with James C to get a last minute CPAP for travel. Good price, and friendly service. "

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Verified
5/5

2024-05-16

James Curles

"This is the send encounter with him. Each time he has gone above and beyond to make sure I was satisfied with my order. He was quick to respond and honest. It is refreshing to work with him and I will definitely be back and recommend Sleeplay to any friends withsleep apnea."

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Verified
5/5

2024-05-16

Great

"I found everything i was searching for, and got very good asistance from James"

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Verified
5/5

2024-05-16

Easy order/on-time delivery

"I ordered products that hadn't been supplied by my doctor's office to support use of my CPAP. Using a CPAP is new to me, so the descriptions and listing that they were eligible for payment using my FSA dollars was very reassuring. Communication about delivery was excellent."


Verified
5/5

2024-05-16

Excellent service and support

"Sleeplay is a first class company to work with. Very helpful with advice and support. I highly recommend them."

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Verified
5/5

2024-05-16

Excellent service and supplies

"James was very knowledgeable and helpful. His advise was on point. I highly recommend them!!"

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Verified
5/5

2024-05-15

Great service

"Fast service, inventory and nice costumer service from James"


Verified
2/5

2024-05-13

Poorly labeled product

"Received incompatible product, listing used common terminology in unconventional way and buried relevant size details. No response from info at sleeplay dot com customer service email address.
Just one complaint, but otherwise great store.
"

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Verified
5/5

2024-05-14

Nebulizer

"Great experience. Got a nebulizer right away. "

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