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Product & services pricing
3.95/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.15/5
Customer service:
4.13/5
Return/Replacement policy:
4.29/5

Verified
3/5

2024-01-20

Mis-led

"Your site advertised 20% off. Your website was malfunctioning so I called and placed my order over the phone after being told that my discount would still apply. I ended up paying the full amount which is more than what I pay with easybreathe, Cpap.com and Amazon. From now on I will order my supplies from one of the other companies. "

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Verified
5/5

2024-01-20

They had everything I needed!

"Like I said, I ordered everything I needed to start using my new APAP equipment. And, there are countless new offerings once you register with them. Seems like there are going to be a lot of consumables with this therapy and with deals Sleeplay offers, I’m looking forward to the savings. "

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Verified
5/5

2024-01-20

mask

"order was easy and got quik"

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Verified
5/5

2024-01-20

Great customer service!!!

"I had some questions and needed help with my order. I made several calls and each was answered promptly and with efficient good service. I will be using Sleeplay for all my CPAP needs!"

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Verified
5/5

2024-01-20

One of the best online cpap supply shop

"Never had an issue if I did they are more than gladly to fix the issue they do have wonderful return policy which I never have to do. My recommendation is try a mask for at least 30 days before choosing your right mask for yourself. I’ve tried several of them, but ended up with full mask. "

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Verified
5/5

2024-01-20

There are plenty of vendors out there

"Sleeplay is my go-to vendor for CPAP supplies. There are others for sure, but Sleeplay is by far the best one out there. Excellent pricing and very good communication."

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Verified
5/5

2024-01-19

Better sleep

"Been a while since I slept this good. Throat’s better and no dry mouth. "

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Verified
2/5

2024-01-19

Condition on the return mask change without telling the customer

"Big misunderstanding with new representative "

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Verified
5/5

2024-01-19

Machine works perfectly

"Easy to operate. Easy to adjust. May buy an additional mask, my previous mask from a machine leaks a little according to the machine. "

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Verified
5/5

2024-01-19

So unbelievably comfortable

"This mask is so soft and comfortable. Easy to fall asleep wearing it."

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Verified
3/5

2024-01-19

Trip over a hurdle this time

"Sleeplay is always reliable, efficient, affordable. The website is a bit difficult to maneuver but, the products can eventually be found and delivered quickly. I used the rest of my health savings account at the end of 2023 to order a year’s worth of BPAP supplies. Unknown to me, Sleeplay thought the amount ordered was odd, stopped fulfilling it, charged my HSA credit card but never contacted me to ask why I ordered so much. When I called asking where my order was, I learned about the issue, verified that I was using those products and the order was pulled to be shipped. Yet, it was missing one item even though the shipping label said it was included. The missing item was sent after another call. I’m unsure what happened but, it was issues like this that caused me to leave another company and use Sleeplay. "

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Verified
1/5

2024-01-19

WRONG ITEM, WRONG QUANTITY

"I ordered two hoses for my F&P full face mask. The package contained one hose. It was the incorrect hose. I will be requesting a full refund on Monday."

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Verified
3/5

2024-01-19

No straps yet

"I ordered new stamps 2 weeks ago. Still don't have them. So what do you think that I should say. Mikey "

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Verified
5/5

2024-01-19

Great product great price.

"Ordering was easy. The product arrived about the time expected. It works well with my current CPAP machine."

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Verified
2/5

2024-01-19

Took Forever To Receive Products

"Firstly I would like to say, great customer service, the agents were very courteous and very helpful, absolutely no issues with the staff! However, I ordered my products in late November and as of late January, have not received items I paid nearly $2,000 for. Have been reassured I will receive them by next week but I am not convinced...to be fair, my address is an APO (military overseas), so that might have caused issues, but there was no follow-up from the company, I had to call them three times to figure out what was going on with my order!"

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