"purchased a number of parts from Summit Racing with no problems.
But had to deal with thier customer service department because of a third party (the manutfacturer) mix up.
Summit customer service corrected the mix up right away on the phone. Thanks "
"I purchased 4 gaskets I needed them and was trying to adhere to the stay at home deal.
So I paid an extra $10.00 for handling and $20+ for over night shipping over $40.00 total for 4 thermostat gaskets.
I never received them after 4 days so I e mail Summit, no response at all. I revived notice today that 1 of the was shipping.
I called and said I did not want them I purchased the locally. Se told me the shipping and handling were not refundable.
I stated it is six days later and I did not receive them over night. She said I was receiving the one over night because the part was not available until today so I am getting it over night.
I have 33 classic cars and have spent thousands with Summit today was the last time.
"
"I ordered a part (Fuel sending unit or switch) from them based on part number and picture advertised. After I got the part, it was slightly off, but I was thinking since the fitment on the website says it would fit - I decide to rig it bit to fit. After installed, the fuel gage reading went to full instead of half-way . I called them and toll them they sent me the wrong part and explain that it's different from the picture posted online. He said, the posted picture doesn't necessarily reflect the actual, and I said wtf, I told them I had input the year, model, make of the car and it spit out the picture with part number like the original (old one) I had, but you sent me the wrong one. Finally, he said: oh since you modify the part, we can't replace it.. I said WTF, the problem originated from you... One star is too much.. Also one other part I ordered (at the same time) from was out of stock... so I had to cancel it. I highly don't recommend, unless no other place which you couldn't find - Ebay is probably way better than them."
"Ordered a set of wheels that were supposed to be shipped out in three weeks. It’s been a month and still no wheels. It is going to take over a week for a refund because they have to cancel with vendor. I feel my card should not have been charged till the wheels were ready for shipping. Steer clear!!! Worst experience ever and will never do bussiness with again"
"A couple items in my order was backorder so I told them to just cancel them and return my money along with the $50 shipping charge , they only want to give me $40 of the shipping money and I have to wait to get that , the lady I spoke to had no clue about how to help me straighten the order out also they should never take money until they are positive the vender has the parts, I waited 2 months for optic armor to ship my windows that I purchased from summit,.. I’ve been buying car parts for over 20 years from summit and I’ll take my business where they take care of loyal costumers,...at the end of the day I just want what they took from me ,trust me I need it more than they do "
"Well I can see by the one star rating on this site that most of these folk are simply angry. I understand as I have been a frustrated customer looking for a site to vent as well. However I have to say in this case, it is simply the opposite. I purchase a lot performance part from Summit and I have had very few issues if any. However recently my luck changed. There was an issue with a part that I had purchased over a year earlier for a project but just this month got around to installing it. After finding an issue and realizing how long I had had the part, I figured I would not get much help. That could have not been any further from the truth. They really went above and beyond to take care of this issue for me. I can not tell you how much I appreciate them taking to the time to listen to the special circumstance surrounding the issue and making a final decision based on customer service versus simply hiding behind a company policy. Amazing! Signed, Customer For Life!
"
"I am on the phone for last... 20 minutes to talk to somebody about inv # 3779814, still no answer... Be sure, I will inform our parts department to never order anything from Summit again... But looking at your star rating you absolutely do not care about your reviews and service...."
" Wyatt your customer service stinks . I ordered shocks 10 days ago and they just got put in the system for shipping . Wyatt also had the nerve to tell me that the shocks were not in stock when I confirmed they were the day after I ordered them . What ever happened to customers come first ?! You won’t get that here boys and girls !!!!!"
"Ordered two parts. The first a pair of control links. They arrived right away but they were two different parts, one black the other zinc. The second part, a rack and pinion never arrived after a month and I have yet to get a credit after cancelling the order. "
"you don't want me to scott"
"Called and ordered a piston. Told the person on the phone size I needed. Got a email conformation saying incorrect size. Called again they told me it was on there notes section for the correct size. Received the part and its incorrect. Called again and they said it'll be another few days on parts. I have been a summit customer for over a decade.I will never do business with Summit again. "
"Ordered a steering column from them. They took the money. Called me to tell me the price was too low. Also that the description was wrong that it was a floor column shift not a column shift. They tried a bait and switch. Offered me another steering column at 4 times the price. I refused. My company will never buy from them again and I can't wait to tell my fellow auto shops not to use them and I will tell everyone I can at the midwest car shows like IOLA in Wisconsin how I was treated."
"Word of advice. Stay away from Summit Racing for auto parts. Sent 3 sets of the wrong parts for my car which put my bank account in the red i.e. negative balance plus multiple overdraft fees. Returned all 3 wrong orders and still ate $32 in shipping. The returned $20 but I am still out $10 for shipping. WORST EXPERIENCE EVER!"
"No compren en esta compañía porque cuando uno tiene que devolver el Core pues te cobran por el shipping diferente a autozone, pepboys advance auto parts y otras que no te cobran nada y te devuelven compreto el dinero "
"Paid for the 2 day air shipping and didn’t come for 5 days. I called and they said sorry and that’s all they could do and if that I couldn’t have my upgrade fees even though it took longer than standard ground shipping would have. Waste of money"