"I tried to return a few pieces that i bought for a crate engine that I had also bought through them (2200 dollars). I needed to send back a timing chain set that happened to be wrong. They were wrong because the engine description for the crate motor i had bought had steered me in the wrong direction due to inadequate information for the product they were selling. I asked for them pay for the shipping back due to inaccurate description, they said no, it was my choice to buy said product. I said it was off of their description. Mind you I have spent close to 5k with them on the crate motor and all the other parts needed for this build, yet they wont take the hit on 10 dollar shipping. I have never had an issue with any company being so stingy over 10 bucks. Well, that 10 bucks cost them future business and engine builds down the road and im half debating returning everything due to this encounter."
"Waiting on a part. It will be 10 days that I have to wait to get my part. This is not a part on back order either. I am super **** right now. They were no help at all at Summit. Part is coming from BMR, and was shipped but it will take another week to get it here for some reason from UPS. WTF????
"
"Approximately noon on Thursday I called customer service using a couple gift cards, ordered my shocks, promised maximum two day delivery. Received email at 11:30PM that it was just processed and then at 1:30Am UPS informing me that delivery will be on Monday by end of day, upsetting! I called customer service and a man answered with an attitude telling me I should’ve requested a two day and that it’s my fault even after I made it clear I was told that it would be two days latest but he was a major **** and very rude with a NewYork accent. Horrible customer service! Spoke with a manager 8:55 am central, told me he listened to the conversation and that I was told 1-2 business days and then I asked if he heard my request for lastest Saturday delivery and of course kept going back to the 1-2 days delivery completely ignoring the fact that Thursday and Friday is considered 2 day delivery especially when I was told it was going out immediately!"
"Ordered parts for my car and my card was approved they sent me to ‘verification’ where I was put on hold forever then they gave me hassle, wanted me to send front/back of my ID and front/back of my credit card via email. When I told them I didn’t feel comfortable they sent me to their supervisor.. he was more than rude, incinuated I was a lair and told me if I didn’t like their rules then to not order from there again then hung up on me. I will never recommend them to anyone and I hope no one will give them business. "
"Horrible and rude staff. Ordered through Ebay buy it now price. They claimed they made a pricing error and I was SOL oh but have a 20 % of LAME. They further claimed that they talked to Ebay and were in the right which was a complete lie after I called and spoke with Ebay. Very disappointed in their staff and ethics. Shady shady people. "
" I purchased a pair of pick up truck bed rails for my late in model year 2007 GMC pick up. I was very careful in the selection of fitment. (Purchased thru eBay) Upon arrival I discovered the stake holes were badly misaligned. I asked to return them owing to their mix up. They permitted a return. Their policy was to return them at my expense, eBay intervened and I was sent a prepaid shipper.
During this process, Summit sought to cancel the order, which happen, with this maneuver the customer could not provide any negative feed-back. That brings me to this forum
"
"I've bought parts form Summit for over 30 years, and have always had a good experience. In the few instances I have not had a perfect buying experience; they have made it right, no questions asked."
"Could not believe how I was treated like a criminal because I wanted to refund of my money had my money for 2 months and still never got my part the way they act because they lie to you is unbearable there's no customer satisfaction there's no customer loyalty where is this right how have they been in business this long does it make sense"
"Ordered $1600 shocks. They sent the wrong ones. When I contacted them for a return they told me they won't take them back!! How the hell did you send them to me and now won't take them back?! Where's the customer service in that!"
"BOUGHT SUMMIT MOTOR YEARS BACK AND DID NOT PUT VERY MANY MILES ON IT AND IT KEEP BURNING MORE OIL WITH EVERY USE .STARTED OUT 1 QUART IN 3500 MILES AND OVER THE YEARS 2 QUARTS IN 2500 MILES . I JUST TOOK THE MOTOR COMPLETELY APART FOUND THE RINGS WHERE IN UPSIDE DOWN AND THE OPENING IN THE RINGS WHERE ALL FACING DOWN . I PUT ABOUT 10,OOO MILES ON MOTOR AND NOW ITS TRASH . MAY HAVE TO BE BORED . THERE MOTORS ARE JUNK .
"
"Don’t believe items will ship on date shown when ordered see below email
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Subject
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6030762 order number
Discussion Thread
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Response By Email (Dale) (03/21/2018 09:30 AM)
Raymond,
The information in the email is the most accurate and up to date. It came to us directly from Gabriel. The information on our website is an estimate based on how long it's taken to get the parts in the past.
Thank you
Dale
Summit Racing Equipment
Customer By CSS Email (Raymond Barthe) (03/20/2018 10:16 PM)
When I ordered these items it said they will ship on March 26 th now you tell me not until the end of April
I just check these items and your site says if I order today they will ship on April 6 th
Which is correct
Sent from my iPad
Response By Email (Carly) (03/20/2018 01:46 PM)
Backorder – Summit Racing Order # 6030762
We appreciate your recent order. This email is to notify you that order number 6030762 which is being shipped directly from the manufacturer/supplier is currently out of stock. Based on the most recent information from our supplier this part is expected to ship the week of April 23rd.
We apologize for any inconvenience this causes you. If you have any questions in regard to this issue, please feel free to reply to this e-mail, request a Live Chat at http://www.summitracing.com/customerservice http://www.summitracing.com/customerservice , or call us at 1-***-***-****.
We appreciate your business.
Thank you,
Summit Racing Equipment
Chat By Chat (Eric) (03/20/2018 10:13 AM)
[10:07:42 AM]Hi, my name is Eric. I will be with you in a moment.
[10:08:15 AM]Raymond Barthe: When will this order ship
[10:11:56 AM]Raymond Barthe: Are you there
[10:12:26 AM]Eric: We will get that shipping information from the manufacture today and e-mail you that information.
[10:12:45 AM]Raymond Barthe: Ok
[10:13:12 AM]Eric: Have a great day.
[10:13:27 AM]'Raymond Barthe' disconnected ('Concluded by Agent').
Question Reference # 180320-000790
Date Created: 03/20/2018 10:13 AM
Date Last Updated: 03/21/2018 09:30 AM
Status: Waiting"
"VERY FAST service and an excellent deal, packed well - very professional. I was surprised at the neg reviews. got stickers with invoice as well. I am pleased with this order. "
"Been buying from summit for 30 years. But I will never again. It’s customer service has become the worst I’ve ever seen by far. I will be buying from jegs. Just the worst"
"I did a Search for a part number,I paid for part, invoicing shows item will ship next day, 12 days later ,no part , no email and project stalled. A couple of phone calls revealed that part is untraceable, no true communication between vendor and Summit, it may have shipped,it may not have but you will have to wait 3-5 days for PayPal refund. Everyone should make the call to the smaller service oriented outlets and pay the small difference . Parts were sent by Hoerr Racing Products in a timely fashion with 3 emails and a few dollars cheaper to boot. Sorry Summit but that will never happen again."
"Purchase a rear axel shaft and got it was a couple of inches shorter than the one that I need I return the axel and now they don't want to give me my full return because I try to install of course I was going to install if they garamtie it was the Wright one "