"I became sick while traveling for 18 days in Europe. I was near Geneva Switzerland, a major metro area. I called Travelex of who i paid $280 for a medical travel insurance for 17 days of travel, for advice/referral on where to go see a doctor. After waiting on hold, the Travelex advisor was clueless, could not help me except said go to a hospital. I had bronchitis, i dont need a hospital, just a doctor or outpatient clinic. He said they will get back to me with referral, when asked how long he said within the day. It took Travelex 3 days to get back to me via an email message that said they apologize for getting back to me late and that i shouod just go to a hospital! 3 days! Isnt the idea when sick and traveling to get some help soon? After getting off the phone and realizing i was on my own, fortunately my cousin who speaks French found me a local doctor and i got meds of which the doctor agreed i needed. The lack of help by Travelex in my time of need was ridiculously poor. "
"Peace of mind fast and convenient. Highly recommended."
"My husband and I purchased Travelex for our honeymoon per the recommendation of our travel agent. 2 days before the honeymoon, I had an unexpected injury which got infected and prevented me from walking so per my doctors recommendation we canceled our honeymoon. As you can imagine, we were devastated. We submitted all the paperwork for our claim and I expected Travelex to come back asking for more details or something as I often hear horror stories when it comes to insurance. However, within 2 weeks, our claim was approved! This was a huge relief after an awful situation. We have now booked a postponed honeymoon and one of the first things we did was purchase Travelex again! I will continue to use Travelex in the future and wouldn’t hesitate to recommend to anyone. "
"Nothing happens to me during travel.That what's is insurance for."
"excellent. well explained as far as features."
"I called because I had a number of questions about the coverage. I had to wait a few minutes before I could speak with someone on the phone but one I did, I was extremely pleased with the level of service."
"The online experience in signing up for Travelex insurance way very good. I'd recommend it to others."
"User friendly and great customer service!"
"Website was easy and quick to use"
"It was easy to buy insurance and helpful to have it in place just in case. Nothing happened on this trip that required a claim, but well worth it to have the backup. "
"Fortunately, we did not have to make a claim. We were pleased with price of coverage after we checked other insurers."
"Hopefully we will not have to use our insurance, and in all fairness, we would rate it after having to use it. "
"My top choice for primary travel insurance!"
"need easier access FAQ section"
"So easy to make it happen on line! Thank you!
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