"There is no responsibility for solving a problem or correcting a bad product. I purchased a digital projector that was so bad it was laughable. Here is the response I got back from one of their customer service reps:
Hi Dan,
I'm so sorry to hear you're disappointed with your item. We do describe all our items as accurately as possible, unfortunately we don't manufacture the item ourselves and instead buy directly from the retailer.
We will be taking this as feedback to help further improve the UntilGone experience. Every suggestion/feedback given to us will be taken into account.
Thank you for shopping at Untilgone.com!
Improving a future "experience" wasn't my goal...it was fixing my current experience. Prices are great, but quality is questionable....and apparently not a concern to UntilGone.
"
"I ordered a water bowl for my dog that circulates the water and has a food bowl attached to it. The same thing was $15 more (that's a lot when I paid $20) on Amazon. Item showed up quickly and it works great! I did have some questions and their online chat was fast and quick to respond. I see people complaining about laptops etc. I can only think about what do you expect from a laptop?"
"They make the return policy very hard to find so you give up and order, then if there is a need to return or exchange sizes, you can’t. Don’t waste your money."
"Ordered an Elizabeth Arden product that normally has the brand printed on the container but it came void of anything indicating product or brand. Sketchy!"
"Bought a refurbished laptop from here. While it turns on and operates, the first time using it taught me that the operating system isn't compatible with updates, so it's not exactly the safest laptop to use for anything related to money. When learning this and asking for a refund, they would only do so with a restocking fee and shipping on my dime. Any other store that sells something not up to expectations remedies it - these guys tell their customers to kick rocks and accuse them of fraud.
Can't stress enough, no matter how good the deal appears in your Inbox, DO NOT BUY ANYTHING FROM THEM. "
"I have been using Yugster.com and now UntilGone.com for several years now. They have the best prices on the net. It is also a fun site with a great selection of items. Shipping is fast. Thanks UntilGone.com!"
"Purchased from them hundreds of times and was always satisfied. Had to speak to them twice about a DOA product and another that failed within the warranty. They took care of the issues quickly and to my satisfaction. "
"disapointed in the long delay between the actual order date the the initial shipping date of my MACBook Pro."
"Very happy with the items from this company. Just shipping is a little slow. Have ordered a few mystery boxes and have gotten some good stuff. "
"Good products, Good prices, fast shipping, junk boxes usually have good stuff, worth the money"
"I have bought several boxes of junk before and i have always been very satisfied with the items I received "
"Always a good deal are the Junk boxes. As they Are not junk. Well sometimes you have to imagine what to do with the stuff. But I always find 1-3 items of value to me. The others I save for Christmas presents for the children’s home "
"Totally love this online store. Great products at great prices. Fast shipping. No complaints on any of my purchases."
"I love getting the Junk boxes. It’s a great price for the surprise. I wish there was a subscription service. Also great prices on other random things that I didn’t know I needed. "
"I ordered large sweaters from UNTILGONE (https://untilgone.com.com) which arrived and fit like a size small (despite being labeled LARGE). I contacted the company, who responded extremely slowly via email (which is the only means they provide to reach them). After several days, quite a bit of frustration, and many emails requesting an exchange or refund, I was advised by their customer service that I could return the sweaters, but would have to pay the return shipping myself??
They advised that I changed my mind regarding this order which wasn't the case, I was just sent sweaters that are sized incorrectly. This was my first (and last) purchase with UntilGone and they made a disappointing first impression on me and my overall experience on every level with them was horrible. This review is based solely on my own personal experience with UNTILGONE and as a regular online shopper, I felt compelled to inform my fellow online shoppers about my negative experience with the company."