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Verified
5/5

2004-07-16

"Quick delivery. Ordered of Friday, shipped on Monday, received on Wednesday. "

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Overall technical support
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2004-07-16

"Great to do business with. Received order very quickly. Will do business with them again."

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Verified
5/5

2004-07-14

"I've bought 2.5 hard drive for notebook.
fast delivery,excellent price,
Thank you
"

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Verified
5/5

2004-07-12

"Great! Fast Shipping and have no problems. Will gladly do business again."

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Verified
4/5

2004-07-09

"I purchased a video card from them last June. They said that the shipping address I specified did not match the one on my CC. So I called the CC company and had them change my shipping address. Then I emailed back the company and told them that i changed the address to the correct one. No reply. So then I emailed the sales, support, and orders departments asking if my order had been shipped yet. I received replys from all three asking for my order number. I did not have it with me at the time so I gave them ALL of my information, including the email address I had at the time. I then got three more replies saying that they couldn't do anything without the order number. I couldn't believe that they had no way of tracking orders OTHER than the order number. Finally, the following day I called them with order number in hand and they (after putting me on hold for like 15 min) said my order had been shipped. It wasn't a bad experience, but the customer service could use a little touching up. For instance, find a way to search your database if your customer doesn't have their order number."

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Verified
5/5

2004-07-08

"excellent experience with this company. purchased 3 UPS's, shipped the next day. called customer support due to an error on my part. I got through right away and they helped me edit my order without any grief. I would definitely buy from them again."

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Verified
5/5

2004-07-06

"Order the item on a Sunday, and had it by Wednesday, through ground shipping. Processed my order on the first business day. The cheapest price I found, and amazing speed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-04

"Very well do business with , highly recomended!!!!
I will definetly buy again from zbuy.
My order came in about 3-5 days Fedex. I got the best price for a wrt54gs router. No one could beat it.
I am very satisfied.
"

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Is consumer focused

Verified
5/5

2004-07-01

"Fast shipping, smooth transaction, great prices. The company has a pretty effiecient way of conducting its shipping and handling transactions. The prices are way lower than the average market and their customer service is responsive."

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Pricing of products and services
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Verified
5/5

2004-07-01

"Best experience from an online vendor- great price very happy with product and service will recommend
A+
Ariel - bklyn ny.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
N/A
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-06-29

"I am very unhappy with z-buy. Their ordering system scrambled both my address and cc#. It took them 2 days to figure that out, delaying my order. They have no phone number on the site. They emailed me to get my phone number, then didn't call me but gave me a number to call them which rang and rang, unanswered.

Now they say my item is not in stock, and they want me to pay more for another item. I asked them to upgrade my shipping for free, to make up for the delays, and they ignored my request.

I would not order from them again.
"

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Verified
4/5

2004-06-24

"best deal on pricewatch; one price does it all, no hidden add-ons; super fast shipping at regular rates; great order follow-up and prompt notifications of fedex tracking. would absolutely buy from these guys again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-24

"Deliverd item faster than stated. Quality new hard drives in OEM packaging. Good service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2004-06-23

"Very fast shipping, very helpful (and frequent!) e-mail updates to let me know about my order status! Top notch I say!"

Detailed Review Benchmark + -
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Is committed to quality products and services
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Verified
5/5

2004-06-23

"Great price! Fast shipping. Had a little issue with double invoice but they fixed it right away. Im 100% satisfied with their service and will definetly be ordering from them any chance I have.

I ordered a MITSUMI FA404A 7 In 1 Flash Card Reader USB2.0 (oem) For CF/MD/SM/MMC/SD/MS/FDD Black Bezel 1 GREAT! ultra fast usb transfers of card data.

Im VERY happy with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site