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Verified
5/5

2004-08-31

"Simple to find items and order. I even made a mistake when ordering (order 2 of the same, contacted via email the company and the order was corrected before shipping.

Then my order arrived a day early.

I would use these guys again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
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Verified
5/5

2004-08-26

"I ordered a Sony DVD drive and received it promptly and in good condition. My credit card was not charged until the drive shipped. I would definitely do business with Z-Buy again.

Bob Bainbridge
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Overall web site
Speed of web site
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Verified
5/5

2004-08-14

"Order was shipped super fast and received in perfect condition. Would definitely buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-08-13

"I bought a Lite-On CD-RW and it arrived in perfect (new) condition in a retail box. Would definitely buy from again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Verified
5/5

2004-08-13

"purchased a d-link router and when ordered it put two in my cart not one. i immediately email customer support and on monday morning the next day the problem was resolved. received product on wed. very well packaged completely satisfied with product and service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-12

"I bought a Linksys wireless router on Monday, received it by Wednesday, thanks to free shipping. Product arrived in FedEx box with sufficient packing material. Great price too!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-08-12

"Good prices, super-quick shipping, excellent communication. Extremely satisfied with transaction "

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Is consumer focused

Verified
4/5

2004-08-12

"Fast and Good Service; fast delivery and on time on delivery. Will be back to purchase from this store again. "

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Verified
1/5

2004-08-09

"My first purchase from z-buy.com and probably my last. I ordered a four port PCI USB adapter and the photo of the item showed four external ports. Today I received the adapter with only three external ports. Here is the VERY misleading item listing:

http://www.z-buy.com/product.asp?item=CL-USB4A

It is a low priced item and not worth shipping back...and THEY KNOW this!
"

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Overall quality of the company
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1/5

2004-08-09

"I attempted to purchase a copy of windows 2000 pro, and an APC backup unit from this company. Upon completion of order I noticed not only did their shopping cart generate the wrong order, it generated it twice. Really nice.. Anyway I called up support and had them delete one order and fix the other one, or so I thought. It became apparent that while they did deleted one order, they did NOT however correct the other order. This was of course declined by my bank because I only put enough in my account to cover this purchase, seeming how I don't fully trust this company. It was declined because they tried to extract $589.10 from me when I only owed $361.55. If they decide to fix their stupidity I shall append my review.

**update**
Well my bank told me that their charges did go through, even after I told them to cancel my order! So I guess they have my money and I have nothing. Hopefully my bank will recover my funds from these cheats.
**update**
My bank just contacted me and told me they did put a hold on those funds, z-buy that is. So they were lying to begin with, the money was there and the card was NOT rejected. I will never do business with these frauds again.
**update**
Nice, not only is my money on hold from z-buy.com, but it's on hold for 30 days. Now I have a few hundred dollars I can't touch because z-buy has it on hold, even after I canceled my order. To top it off they failed to respond to my complaint. My bank said they can call the number on the back of my card to cancel the hold, but of course they wont do that.
**update**
They finally "fixed" the hold on my account. It took enough emails. They told me there credit card system somehow went off-line when they were punching my data in. They said this is why they were unaware of the hold on my account. So this is what may have happened.. They punched my data in, there system went down and unaware of the hold they put on my account the card was rejected when they tried it again. This would be because they had the funds on hold and didn't realize it. Even though it sounds like a mistake was made they really should have realized what they did. They should have called my credit card company and asked some questions. I told them the funds were there, next time they might believe their customer. However there wont be a next time with me. This still caused a lot of trouble when I tried to use my account at a later date.
**update**
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-08-06

"i have ordered made purchases from this company before they are one of the best ones i have dealt with very good products and timely shipping i would recomend this company to anyone buying computer parts GOOD JOB Z-BUY"

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Verified
5/5

2004-07-31

"There was a mistake when I ordered it on the site. It was my fault, not theirs. I accidently ordered 2 routers instead of 1. I called them the next day using the toll free #. The person was very helpful. He fixed my order and made sure it got out the same day. It was only 5 bucks for 3 day select. I then got lucky and FedEx delivered it in 2 days. Everything worked great. No surprises. This is the 1st time I ordered from them. I would most definetely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Overall customer service
Customer service being trustworthy
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Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-31

"Came on time, as promised. Could Track the order without issue. Would definitely recommend to others and use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-31

"Received item exactly as ordered, exactly on time as promised, at exactly the price quoted.

I am exactly sure I'll check this website again when I need to order anything.

RA Lees
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
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Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Verified
5/5

2004-07-30

"Awesome price is the main reason I bought. Really easy payment process, lightning fast shipping, and the product was flawless. Tech support not that friendly, kind of rushed me off the phone when I hade a rebate question, but none the less HIGHLY reccomended, and I would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use