ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

41,834 reviews
4.09 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2017-03-14

Can you say slow shipping!

"Customer rep was very nice and polite when he explained with great detail how they have no control over their shipping times because they don't have a big warehouse. Their products come from China and shipped to their "distribution center " and checked for damages and then shipped to you. My order was placed over a month ago and i still don't have it. The nice customer service rep gave me 20 dollars in credit that will never get redeemed because I rather not shop here EVER!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2017-03-05

Great or Horrible?!

"Thats my experience with Zulily. Forget shipping time, its LONG. You must accept that first before buying there. Beyond that, for name brand stuff, you can get great bargains (Sanita, Dansko, Crocs, etc.) For kitchen items and novelty items, I google the product and read reviews elsewhere before purchasing (then I know if its a bargain, which it sometimes is!). That being said, I also hate that they dont' have reviews for their OEM product lines (like 'Simply Couture') and I think its for the obvious: they are cheap China clothing that is sized way smaller than American brands...the ratings would be horrible! Lastly, while stuff isn't returnable per se, they WILL give you a store credit if you aren't satisfied with something and I have found their customer service to be very nice. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2017-02-17

texaspatty

"This was my first time to shop at Zulily. They cancelled my order. I called and they said it was an accounting error. I shop online all the time. Never had this happen. I am posting this to let everyone know, DON'T SHOP HERE! THEY WILL CANCEL YOUR ORDER!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-11

Excellent Customer Service

"I was wowed by their excellent customer service! When I inquired about their return/exchange policy because the remote control toy gift I bought my son for Christmas didn't work, they sent a personal email acknowledging the frustration, apologizing that they no longer had the item in stock, said they would alert me when it was in stock, refunded the money on my credit card, and gave me a site credit and told me not to worry about sending the item back (just send them a video of the defective product if possible). No, Zulily did not ask me to write this review. I just wanted to share because I was so impressed. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges

Verified
2/5

2017-02-03

It May or May Not Show Up

"I have been a customer for six year now. The products that show up are usually great. However, as of lately it is apparent they have a logistics issue in the Reno distribution center. If you get an alert that your item has shipped via OnTrac and the update the following day is "Package yet to be tendered to OnTrac", the likely hood you will never see your order is pretty good. This has happened to me twice this month. Do not e-mail Zulily customer service, they are very unhelpful! I called the second time it happened and asked them to call their Reno distribution center. I was put on hold for 10 minutes, the CSR (Rebecca) came back on and rambled off the same info that was on the tracking. Really I was on hold for 10 minutes just to get info I could read on the app!!!!! I worked in freight logistics for 15 years, and have even worked with Zulily. There is something wrong when customers are getting e-mails from one location, saying their purchase shipped and then never get further tracking. Happened twice in one month, after doing business for 6 years. It is a shame, I really do like Zulily, but they are having issues. Don't order anything you really need, as it may never show up. On a positive note, 6 of the 9 items I ordered over the last 30 days have shown up. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified Zulily Shopper
Verified
5/5

2017-01-31

"It was exciting to see I love the trendy styles their colors & plus sizes & because of these catagories I'm comfortable with shopping with zulily."


Verified Zulily Shopper
Verified
5/5

2017-01-31

"It was OK but I like other sites better that are easier to navigate and have better selection."


Verified Zulily Shopper
Verified
5/5

2017-01-31

"I was impressed with the clothes and prices."


Verified Zulily Shopper
Verified
3/5

2017-01-31

"Received an order no341509383 thought when I order it was a fake wreath when I received it was real money wasted not good information"


Verified Zulily Shopper
Verified
4/5

2017-01-31

"I would really like to see customer reviews on products and a place to ask questions about specific products."


Verified Zulily Shopper
Verified
4/5

2017-01-31

"Would LOVE to see more mboys clothes"


Verified Zulily Shopper
Verified
4/5

2017-01-31

"I ordered several items, unfortunately the items will not be shipped to me for 2 weeks despite being in stock. Zulily has a good selection, but I don't want to wait for 3 weeks to receive an order. First and last Zulily order."


Verified Zulily Shopper
Verified
5/5

2017-01-31

"I was totally impressed by the products. Great finds at even better prices! This visit was better than any other visit to this site, as there were so, so many products that caught my eye!"


Verified Zulily Shopper
Verified
3/5

2017-01-31

"I always order up by several sizes to fit my bust!"


Verified Zulily Shopper
Verified
4/5

2017-01-31

"I keep coming back so you must be doing something right."