"Customer rep was very nice and polite when he explained with great detail how they have no control over their shipping times because they don't have a big warehouse. Their products come from China and shipped to their "distribution center " and checked for damages and then shipped to you. My order was placed over a month ago and i still don't have it. The nice customer service rep gave me 20 dollars in credit that will never get redeemed because I rather not shop here EVER!!!"
"Thats my experience with Zulily. Forget shipping time, its LONG. You must accept that first before buying there. Beyond that, for name brand stuff, you can get great bargains (Sanita, Dansko, Crocs, etc.) For kitchen items and novelty items, I google the product and read reviews elsewhere before purchasing (then I know if its a bargain, which it sometimes is!). That being said, I also hate that they dont' have reviews for their OEM product lines (like 'Simply Couture') and I think its for the obvious: they are cheap China clothing that is sized way smaller than American brands...the ratings would be horrible! Lastly, while stuff isn't returnable per se, they WILL give you a store credit if you aren't satisfied with something and I have found their customer service to be very nice. "
"This was my first time to shop at Zulily. They cancelled my order. I called and they said it was an accounting error. I shop online all the time. Never had this happen. I am posting this to let everyone know, DON'T SHOP HERE! THEY WILL CANCEL YOUR ORDER!"
"I was wowed by their excellent customer service! When I inquired about their return/exchange policy because the remote control toy gift I bought my son for Christmas didn't work, they sent a personal email acknowledging the frustration, apologizing that they no longer had the item in stock, said they would alert me when it was in stock, refunded the money on my credit card, and gave me a site credit and told me not to worry about sending the item back (just send them a video of the defective product if possible). No, Zulily did not ask me to write this review. I just wanted to share because I was so impressed. "
"I have been a customer for six year now. The products that show up are usually great. However, as of lately it is apparent they have a logistics issue in the Reno distribution center. If you get an alert that your item has shipped via OnTrac and the update the following day is "Package yet to be tendered to OnTrac", the likely hood you will never see your order is pretty good. This has happened to me twice this month. Do not e-mail Zulily customer service, they are very unhelpful! I called the second time it happened and asked them to call their Reno distribution center. I was put on hold for 10 minutes, the CSR (Rebecca) came back on and rambled off the same info that was on the tracking. Really I was on hold for 10 minutes just to get info I could read on the app!!!!! I worked in freight logistics for 15 years, and have even worked with Zulily. There is something wrong when customers are getting e-mails from one location, saying their purchase shipped and then never get further tracking. Happened twice in one month, after doing business for 6 years. It is a shame, I really do like Zulily, but they are having issues. Don't order anything you really need, as it may never show up. On a positive note, 6 of the 9 items I ordered over the last 30 days have shown up. "
"It was exciting to see I love the trendy styles their colors & plus sizes & because of these catagories I'm comfortable with shopping with zulily."
"It was OK but I like other sites better that are easier to navigate and have better selection."
"I was impressed with the clothes and prices."
"Received an order no341509383 thought when I order it was a fake wreath when I received it was real money wasted not good information"
"I would really like to see customer reviews on products and a place to ask questions about specific products."
"Would LOVE to see more mboys clothes"
"I ordered several items, unfortunately the items will not be shipped to me for 2 weeks despite being in stock. Zulily has a good selection, but I don't want to wait for 3 weeks to receive an order. First and last Zulily order."
"I was totally impressed by the products. Great finds at even better prices! This visit was better than any other visit to this site, as there were so, so many products that caught my eye!"
"I always order up by several sizes to fit my bust!"
"I keep coming back so you must be doing something right."