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41,834 reviews
4.09 / 5
Shopping  •  Apparel  •  Footwear



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Return/Replacement policy:
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1/5

2017-08-30

Horrible Customer Service!!!!!!!

" I paid for the return shipping on an item, they still charged me $5.95 return shipping charge. I am allowed to send items back at my own expenses. They said No I am not allow to do that! I don't think this is LEGAL!!! to demand people, use your "Per-Paid Label or Your Company choice of Delivery service"
I'm so frustrated with this, it is not the $5.95 it the principal ...We still live in America, Right??

Who can I report them to??? Help
****@****
"

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1/5

2017-08-25

Ridiculously Long Time

"Order from this site if you do not want your merchandise in a reasonable time. It was over 10 days in the delivery mode, that doesn't include the 2.5 weeks of whatever time. Really almost a month. Way too many choices out there that have reasonable delivery times. Never Again!"

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1/5

2017-08-18

Great of you enjoy surprise packages

"I used to LOVE Zulily. I knew to buy items with name recognition or items made in another country AND to stay away from items specifically made for Zulily. The deals were so great, that waiting a month for delivery was no big deal. All orders were received and exactly as described. THEN ....... Zulily appears to have teamed with manufacturers for direct shipping purposes. Half of my last 6 orders have been filled with items totally different from the photos and often a different size. Customer service has given me boilerplate answers and, in each case, I have had to fight for my credits- including shipping costs. Most credits have taken over 3 weeks to receive and I have had to threaten credit card charge backs. BUY FROM ZULILY ONLY IF YOU ENJOY GRAB BAG SURPRISES AND TALKING WITH YOUR CREDIT CARD COMPANY.
NEVER use a debit card - you may end up with nothing. I used to be an avid Zulily customer - now I am not sure if Zulily is suffering growing pains or is standing on its last leg. Just my opinion!!
"


1/5

2017-08-13

Returns

"I did not read the return policy, assuming it was like all other websites, that allow returns, especially on clothing. The dresses I ordered took 2 eeeks to get here, and I no longer needed them. I can return, but only for a credit. I do NOT want to shop on this site ever again. So I'm stuck!
Boo Zulilly!
"

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5/5

2017-08-03

My Two go to sites: Zulily & Amazon

"I've purchased at least 15 items from Zulily and loved everything! My only complaint is the time it takes from placing the order and the time I receive it.
"

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1/5

2017-07-21

Shipping and return costs too high

"I ordered one item, which was too small. Though I spent only $20.00, after a restocking fee and shipping costs to return I get a measly $7.00 in credit. Will NEVER order again from Zulily."


1/5

2017-07-15

Customer service is a JOKE

"I was a long time customer of Zuiliy until I ordered 2 Reebok shorts for my daughter. Both shorts were the same size and the measurements for the sizes were exactly the same. When my daughter tried on both shorts one pair fits her and one pair was a little small. When I requested a return shipping label on a product they MISREPRESENTED on sizing they wanted to charge me $5 restocking fee and shipping label. I let them know that they lost a customer who has spent thousands of dollars on the site because I was being nickel and dimed. I am taking my business to 6PM.COM."

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2/5

2017-07-15

Be SURE to check the measurements first. The return policy is worse than no policy.

"Very cute clothes at attractive prices, but beware! Don't order anything you can't afford to return because their policy makes it totally not worth the trouble. Also, triple check sizes. I just received an XL that fit like a Medium, making the tunic I bought useless to me and all I can do is warn you! I ordered 3 tops recently and only one fit!"


1/5

2017-07-09

"Customer service is horrible! Have never had such a bad experience with any online retailer. Not only did they not rectify my situation, they never offered any type of discount or coupon. Apparently they don't care about losing customers."


2/5

2017-06-29

Don't care for them too much

"I bought a few items and went according to the size chart but the items were too small. I called to get them exchanged but they only do returns, I thought ok I'll return and reorder. Well all the items are got were no longer available and the make you pay for return shipping and only give you a store credit and the only items I got aren't available anymore. Not very happy with the way they do business I should have got a refund of my money to the card I used I will reorder things that add up to my store credit but won't order from them again."

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5/5

2017-06-28

Reborn Collection! 3 Blouses/Dresses!

"Love this collection! Every half-sleeve blouse/dress look amazing! Ordered Medium even though my measurements fit the Large & they looked adorable & fit perfectly! I am 5'4" tall & so they are longer on me than the 5'8" model! I am **** & thick in the middle (kind of a square shape) & am planning to wear them with leggings! Material is beautiful & I couldn't be happier!"


5/5

2017-06-17

Love it

"I have been shopping zulily for a few years. I've only had one problem in the 3 years I've shopped, but they fixed the problem in less the 48 hours without any problems! Zulily is the only site I shop! I'm always recommend zulily!!! "

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4/5

2017-06-14

Good Shopping Experience

"Colorful site. Easy to navigate. I enjoyed the wide variety of item available for sale. I received the order confirmation right away. Its always easy to shop on this website."


1/5

2017-06-02

Bait and Switch?

"I placed my first order with Zulily on April 30. It was for 4 items, 2 of which were a lot less expensive than anywhere else I could find on the internet. After placing the order, they sent me an email explaining that they wouldn't even act on my order until the "event" was over. However, I noticed that they charged my credit card for the full amount immediately. I received 1 item in May with the others showing as still pending arrival from the vendor. They sent me an email in May telling me that the other 3 items were still pending. On June 1 and 2 they sent me emails explaining that they had canceled my other 3 items (including the less expensive items) due to unavailability - they did not refund me any of the shipping fees. I seriously doubt that they ever intended to send me the less expensive items I ordered. Bait and switch comes to mind."

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1/5

2017-05-29

Never will buy there again

"5 out of 6 things I purchased on zulily are garbage. Extremely poor quality. There was a big hole in the pocket. In one dress that I actually wore ($80) I had to cut off the hanging strings. "

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