"I guess I should have done a little more research before ordering anything. I was given an expected date for item to be received, yet it has not yet arrived. I was hoping to wear it to an event next week, but at this point it does not appear that will happen. The prices are great, but I will not be ordering again. No one wants to wait indefinitely for an item they have paid for. It is also disappointing that the shipping policy is emailed after your order is placed."
"Zulily site I find very affordable for most items they sell. However, there were a number of issues I had so I addressed them directly with the company customer service. I did however receive positive & timely feedback. I was credited immediately when I received a defective item. The item measurements were way off, too tight, small or extra large. Some merchants do not always list the true measurements for an item, making it very difficult and frustration set in when you receive the item and the measurements are off. The next issue is shipping time you cannot depend on their shipping schedule. I have ordered items and receive the item a month later. The issue after waiting the items is the wrong size does not fit or the material is nothing like the picture advertised on the site. At times depending on the seller the material is flimsy and cheap looking. What do you expect for your money a decent purchase at least. The last issue the payment area, I have notice when you enter your information or if its stored, you must be careful when clicking on your information there seems to pop up quite a few random customers name and addresses. At few times someone with my name pop up but they reside somewhere in Georgia. I would suggest not saving your credit information to the site due to this problem. I plan to speak with customer service about this issue. All said, I still enjoy shopping for many unusual items found on the site, I just don't need these items in a hurry. Now that QVC Is a part of their operation maybe some of these issues/kinks will be addressed.
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"First, shipping takes at least a month to six weeks for your all of your products in your order to arrive. If you’re lucky enough to receive the correct product and you didn’t need it by a specific date and it actually matches the stated sizing, good for you! Otherwise, you’ll get a product that doesn’t match the item description, sizing, or your order gets cancelled. If you try sending them a Facebook private message, no one responds. So you try posting to their Facebook page, they remove your post. Try email, you get an automated response. A real person will send you a message 2 days later with a scripted response. If you’ve received a wrong product, they’ll send you a return label. However, getting your money back takes MANY weeks again! They tell you 10-15 business days from when you ship your return. After 15 business days, I contact them & now they say 15 business days from when THEY receive the package. That’s right, they take 3 weeks after receiving your return to give your money back for THEIR mistake! They received my return 17 days ago and processed it, but haven’t submitted a refund yet. I don’t know how they stay in business. I made a return in late October, it’s almost December and I still don’t have my money back for a cheap Chinese knockoff of the item I ordered. It was a completely different product. I ordered a solar powered copper colored camping LED lantern. They sent me a very small black, plastic battery powered lamp that looked like it was from the Dollar Store. All the packaging was in Chinese. Not even the name brand of the item that was advertised on their site. I took pictures of it and emailed their customer service. They won’t acknowledge that they play the old bait and switch game with consumers. Don’t order from them. They’ve lost another customer."
"I was sent the wrong sized item. I ordered a 3t and received 24mo. I contacted customer service right away. I was told to send the item back. I do not have a printer so I asked if I could be sent a return label. I was told to go to the library to print it out. A week after I sent it back (which was already an inconvenience) I was only given some of my money back (paid $18 something and was only getting $7 something back). They said it was for shipping costs which I had been told I would not be paying because it was not my fault. I was also told i would be getting the money back to my original form of payment but they returned it to store credit instead. I am furious and still dealing with it. I will continue to leave negative feedback on as many platforms that I can until they resolve this problem (that was never my fault!) To my liking. I should add that I had been a loyal zulily shopper for years before this and have spent thousands with this only being the 2nd time I have ever had to contact them. "
"This online company has the slowest shipping I have ever experienced and I am a frequent and experienced online shopper. I have received items directly from foreign countries, as far as Russia to the central United States, in less time than products I have ordered from Zulily. They have the slowest processing time I have ever experienced or heard of, as well as the slowest shipping time. I highly recommend NEVER shopping from this company, especially if you would like to receive your item in less than a month! Horrible company. They also did not respond to my communication asking where my items were and when they would be shipping. And, this happened twice. I only shopped with them a second time because my sister told me about something to buy. Both of us, since then, completely stopped shopping with this company. They do not deserve business. And I hope they go out of business since they have zero ability to run one properly."
"I ordered 8 sets of pajamas--ordering larger than my grandkids normally wear, since I couldn't see them. When they got here, I wasn't pleased with the quality, but they were cute. They looked awfully small (I ordered a 10 for my grandson who wears 8s and a 4 for my granddaughter who wears 3s, etc.) so I washed the 10 and the 4 and asked my daughter to try them on the kids, keeping the other 6 in the packages. They were high water on bellys and legs! I asked for an exchange and they said pjs were not returnable--even if unopened! That is NOT good customer service. They offered to let me order again! Not likely! Don't buy from them. Or, at least, don't buy the pjs!"
"I am a fashionable , older woman. I have been shopping at Zulily for 2 years and have probably ordered 60 items. Of those, most went to Good Will. I have stopped shopping there. I have about 6 things in my closet that are quirky, unique, but I wouldn't wear them outside of the house. Sizing, quality, and fit are unpredictable. Mostly disappointing. MY ADVICE:
Never buy pants or shoes because of non-refund policy.
Never buy jewelry--it is pure junk
If you do buy clothes, always go for the highest cotton content to improve probabilities of quality.
GOOD NEWS? Yes, I've bought 6 SCARVES that I really love. They are a safe bet.
My question is why are the receipts not legal ones? They do not state the prices paid for the items, which is required as a legal receipt as I understand it. Is this a real company?"
"I ordered 3 sets of sheets and a tank top. I love them all. Service was extremely good--I had a problem because I ordered too late and I was leaving the country before my order was scheduled to be sent. Zulily went out of their way to locate the maker of the sheets and got the seller to rush the order so that I could get it before I left.
For the prices they charge, they gave me a lot. I love the prints and colors of my sheets and tank and they seem to be well made. For clothing, at least for tops, order a size up.
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"Cheap looking, ill fit and if return make you pay shipping charges."
"I was a long time, loyal customer that spent a lot of money with zulily, that is until I ask to return some items that didn't fit, didn't want and had no use for, and did not wish to keep. They turned me down flat, stating that they were sorry, but that they couldn't help me. I reminded them of how I was a long time customer, that had spent a lot of money with them, and it made not one bit of difference to them. They had never treated me that way in the past, and I was shocked and upset when they did! I stopped shopping with them immediately, erased all of my personal info, and have not shopped with them since! I used to love zulily, but no longer, because they obviously doesn't care if you're loyal to them or not."
"Colors and descriptions of clothing are not accurate. I have ordered several times, always with the awareness, as stated on the website, that items are not returnable. Of the 10 items I have ordered, 2 of them were useable/wearable by me, all of the others I ended up giving away. Quality of the merchandise is pretty low, but you get what you pay for. "
"I purchased kid hoodie the description claimed its from USA. It came in and the tag says made in Vietnam. I am returning this but Zulily is charging for restock and shipping fees, 16/- for something I didn't get. Another time I ordered wall decors and it came from the box all scratched, paint peeled off. Never again! "
"I've made several purchases from Zulily and it seems as though recently it has gone downhill. Their shipping has ALWAYS been SUPER slow, even for items that are "ready to be shipped" from their warehouse. Their sizes are weird and recently purchased a jacket that doesn't look like the picture and is not attractive. Oh and you can't make returns...Also I would say about 5-7 of my items purchased have been cancelled after waiting several weeks for shipment. Their customer service is horrible and not helpful. I wouldn't be surprised if this company went out of business soon. I recently saw they have a zulily credit card- what a joke. Just deleted their app and unsubscribed from their annoying emails. I will be donating several purchased clothing items to charity. Sorry zulily you will definitely not be getting business from me again. "
"I purchases one pair of miss me jeans, tennis shoes (1), boots (1) and 10 dresses for my eight year old daughter. Very inexpensive and very high quality for the price I paid. All for under 200.00 and it shipped exactly as promised on the site. There are 4 items that I am still waiting on but they did not have the quick ship sign so I don't mind waiting and I knew that going into my purchase. I was just so happy with what I have so far I wanted to post a review. Very happy and will keep shopping on Zulily!!"
"If I could give a zero Star I would , but 1 star is being too generous- but i guess i have to .
I am so annoyed, every order I placed , and I gave them 4 chances to see if it was just a minor glitch in the system, but NO they **** for real.
THE SIZES YOU FIND OUT AFTER THE FACT SMALL IS REALLY EXTRA SMALL, MEDIUM IS SMALL, LARGE IS MEDIUM ETC ETC. HORRIBLE HORIBLE . DONT WAST YOUR TIME
When you place an order they don't mention this order is coming from the other side of the universe! They don't tell you by the time you receive it if you ever receive it at all the season will have changed, and you wouldn't need the garments till next season. The tracking numbers they give you actually are so confusing shipped? not shipped? the last and final order which will be returned because I don't need it anymore was ordered on august 2, 2017 today is sept 5 2017 where the hell is it already? never ever ever again NEVER.. "