ResellerRatings
preloader
APEC / Advanced Purification Engineering Corp.
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
-- / 5 (0 reviews) average score over the past
5
0.0 %
4
0.0 %
3
0.0 %
2
0.0 %
1
0.0 %
Positive: 0
Neutral: 0
Negative: 0
This merchant has not had any reviews over the last Six Months
rr-logo
Write a Review

Customer Reviews | Filter Reviews

  • Customer Service
  • Payment
  • Product
  • Service
  • Shipping
  • Technical
5/5
2008-06-18
"I read the previous review and was convinced it was written by their marketing department. However, I am very satisfied with my purchase. It was shipped promptly and received quickly. The instructions were clear and concise and appeared to have been written by someone who reads, writes and speaks english. Very shortly after installing I noticed a piece of black plastic at the end of the faucet where the water is dispensed was split and the plastic came off easily. I don't think it was a big deal because you still got the same water and the uncovered end of the faucet didn't look bad at all. But since it was new I called them and they said they would send out a new one. A couple days later my wife mentioned that there was water around the base of the faucet and when I tested it I discovered that after dispensing water when I released the handle to turn it off several drops of water would leak out and collect around the base. I decided to wait until I got the black plastic piece before I called and complained about this problem, also somtimes very small water leaks fix themselves. When the package came it contained an entire new faucet and a prepaid UPS return label to send back the bad one. I installed the new faucet and everything has worked perfectly since. When I test my water coming out of the regular faucet (with the free tester they included) it contains about 230 to 250 ppm contaminates, the filtered water is about 24 ppm. I tested the bottled water we have been buying and it tests at about 32 to 37 ppm. So the water we get is cleaner than bottled water at the store. I would definately recommend both the company and the product at this stage. Update - Apr. 19, 2009. The new faucet they sent, as mentioned in my original review, has worked perfectly for the 10 or so months that we have had the system. I tested the water a few days ago and it is still at about 24 ppm contaminants, so the same as it was when the system was new. We made a smart choice when we got this one!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

preloader

Verified

5/5
2008-02-09
"GREAT COMPANY! This company stands out from the rest as a well-organized, professional business, that goes over the top in customer support. They competitively provide a superior RO water system with superb documentation. They even go so far as to color code all the tubing to the filters and supply sources. If you have a question now or years later, they promptly provide the comprehensive answer. In fact, they go to extremes to not over-sell the product replacement filters. Each kit comes with a water tester to help you determine when it's time to change components. GREAT COMPANY!!!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Helpful
Cool
Delete Review
Share

16 - 17 of 17 reviews

Are you this business?

Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More

people

About APEC / Advanced Purification Engineering Corp.

Us leading manufacturer of premium quality, professional grade reverse osmosis drinking water filter systems, whole house systems, water softeners and more.

APEC / Advanced Purification Engineering Corp.

visit the website

Share APEC / Advanced Purification Engineering Corp.'s Store Rating