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"I ordered a Wi-Fi connection stick for my mini split system. Salesmen was very helpful finding me the correct part. Shipping was fast and installation was easy. Works like a champ don’t know why I didn’t install it when I installed the mini split system. Alpine air is the best."
"In November/December of 2021, I purchased a PTAC unit from Alpine and the experience from beginning to end was just fine. Fast forward to early April of 2023, the 1-year warranty of the unit has now expired, and the unit has leaked out all of the refrigerant and is no longer cooling/heating. I had a local A/C repair company come out and they found the leak and told me that it would be ~$900 to fix the issue and the original cost of the unit was not much more than that, so I decided to contact Alpine to see if there was anything that they would be willing to do to help me out...To my surprise, and great pleasure, Alpine came thru and chose to replace the unit, free of charge (except shipping)! I was overjoyed by the decision and greatly appreciate the company's willingness to work this out with me. To everyone on Alpine's team from customer service to warranty to shipping, THANK YOU!"
"Ordered Goodman AC/Heater equipment on Sunday evening online and by Thursday afternoon, Fedex was delivering everything we ordered to the house. Boxes were shipped on pallets and well packaged. We were also emailed a complete list of what we ordered with prices, Fed Ex tracking number and updated emails about order status."
"Every thing you have done speaks of fore thought and great concern for me. Your shipper Fed Ex is still trying to get my Furnace delivered. looks like maybe 2 weeks it might get here. You guys rock!"
"Parts on lengthy back order. Advised to buy replacement which I did based on the assurance that it was "plug & play". Definitely is not. Now I'm remodeling. Not nearly enough discount on the forced replacement and now I'm also spending more to get everything corrected. Unacceptable."
Alpine-Home-Air-Products from Alpine Home Air Products has responded
Posted Apr-11-2023
Thank you for providing your feedback. We truly apologize for the issues you have experienced with your Mini Split System. Our customer solutions team has reached out to you to see if we can provide any further assistance. If you have any questions please reach out to us at (800) 865-5931.
"When my shipment arrived there was damage to one of the units during shipment. One call to Blueridge and a new unit was on it's way. I recieved it just a few days later. I can't wait to install my new mini split in Alaska."
"Customer service was great! Fast shipping however first shipment air handler was damaged and had to be sent back. Condenser was fine but carrier said he needed to take everything:( 2nd shipment everything was great. Just delayed my install a week. Can't comment on system performance, still installing."
In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online.
Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home.
Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock.
All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We will help you get one.
Alpine-Home-Air-Products from Alpine Home Air Products has responded
Posted Apr-11-2023