Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"Parts on lengthy back order. Advised to buy replacement which I did based on the assurance that it was "plug & play". Definitely is not. Now I'm remodeling. Not nearly enough discount on the forced replacement and now I'm also spending more to get everything corrected. Unacceptable."
Alpine-Home-Air-Products from Alpine Home Air Products has responded
Posted Apr-11-2023
Thank you for providing your feedback. We truly apologize for the issues you have experienced with your Mini Split System. Our customer solutions team has reached out to you to see if we can provide any further assistance. If you have any questions please reach out to us at (800) 865-5931.
"When my shipment arrived there was damage to one of the units during shipment. One call to Blueridge and a new unit was on it's way. I recieved it just a few days later. I can't wait to install my new mini split in Alaska."
"Customer service was great! Fast shipping however first shipment air handler was damaged and had to be sent back. Condenser was fine but carrier said he needed to take everything:( 2nd shipment everything was great. Just delayed my install a week. Can't comment on system performance, still installing."
"Entire transaction was effortless. Alpine shipped unit and accessories by R &L Carriers whose driver was outstanding. Installation was easy, all by myself."
"They called to confirm my order, and actually recommended a different model that was more compatible with the AC condenser I purchased. Very professional and extremely helpful. Thank you so much! Highly recommend!"
"The part was on backorder from the actual Goodman company and this is the only place I found one in stock, was delivered fast and works great! The price was also very competitive!"
"As always, they didn't disappoint. Equipment came in time and installation was seamless. Very good product and more than fair prices. Hands down my go-to mini-split supplier!!!!"
"Everything went fine. Here when they saiid they would be here. Shipping box was in good condition. Contents seemed fine. Delivery person was courteous. and very efficient."
"Website was easy and clear. Purchase was easy. Shipper damaged unit. I contacted Alpine with wonderful attention and quick resolution. NO complaints with how they handled issue. I have and will recommend alpine. From my experience if an issue arises, they fix it."
In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online.
Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home.
Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock.
All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We will help you get one.
Alpine-Home-Air-Products from Alpine Home Air Products has responded
Posted Apr-11-2023