Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"They care about their customers! When building a new home I ordered well equipment and a water softener 6 months before construction started. When the well equipment was installed I discovered the pressure gauge was not in the box. I contacted them and they sent one out no questions asked. Several weeks later the softener was going to be installed and realized they had shipped the wrong control head. I again contacted them and they sent the correct one out along with a prepaid label to send the wrong one back. I should have inventoried everything 6 months earlier when it arrived but they still corrected their mistakes almost a half a year later. Their prices a competitive and service is great!!!"
"Ordered a Goulds 1.5HP pump, item received was dirty in an open box! Sent back to Quality Science Water and was refunded payment minus Controller Box fee, seller claiming the pump we sent back was new.
It's clear, the Seller was hoping we needed a pump quickly and would use the used pump!
Shawna and Adam Trantham"
"bought some stuff from Aquascience before this and was so happy with the service that i still shop with them.
i remember i bought the test kit about 3 in the morning and by 7:45 the next day, it had shipped. the track showed it to have been picked up at 7:44. (i'm in a different time zone)
i will keep shopping with them"