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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2003-03-04
"I was very pleased with the service and the quick shipping! I called to be sure an item was in stock, and was pleasantly told that it was. After ordering online, it was shipped the next day, and arrived two days after that. The item was in perfect condition and well packaged."
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
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1/5
2003-02-17
"I ordered a Radeon 9700pro from them. they sent me a non pro card. i called them, they don't even have an answering machine and I never got through. and no answer to my emails. They also want me to pay all shipping charges in the agrement and they want me to pay 15% ($45) in restocknig fees! I will never go there again to purchase stuf online. Why should I pay for thier screw up?"
Detailed Ratings
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Being easy to reach
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Customer service being easy to reach
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Customer service making decisions on their own
5/5
2003-02-02
"Bought a DVI->VGA adapter. Shipped quickly, worked fine, good price."
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
1/5
2003-01-31
"I ordered an item from which arrived DOA. I tested it extensively -- no dice. I did not want an exchange as I had a limited timeframe in which I could install the board. Their exchange process would have taken over a week for me to receive a new board. So, they charged me a 15% fee when I returned it for a refund.
As it is, I had pay for return shipping. Policy or not, in my opinion, I don't think it's fair to require the buyer to spend *any* money on an item that arrives defective.
I've disputed the partial refund with my credit card company. They've already refunded my money and told me they'd take it up with the company. In the end, this company will lose money (the CC company charges them a fee, over the disputed amount, for my dispute) AND a customer."
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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
2003-01-24
"I live within 100 miles of this reseller. I specifically requested that a case I ordered arrive next day, with UPS ground shipping. Prior to ordering, the reseller told me that the shipment WOULD arrive next day. HOWEVER, they instead shipped via FedEx 3-day, and because the order was placed over a weekend, the total delay on the shipment would have been FOUR DAYS.
I called and requested a refund of the shipping costs ($12). They initially refused, saying that they would "lose money" if they did that. After 15 more minutes of arguing, they offered me a meager $5. I told them to keep their $5, that I would get the full shipping amount back from my credit card. They then told me that they would cancel my order and hung up the phone.
I will never order from the again, needless to say."
Detailed Ratings
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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
1/5
2003-01-21
"I purchased a power supply from these guys. I ordered a dual fan Dynapower 350W (DP-350A) power supply; however what I received had their own brand labels/logo (generic looking) on the unit rather than Dynapower. The PS had only one fan and was very light and cheap looking. I telephoned them and asked about a mixup, the sales rep told me it was mfg'ed for them by Dynapower (I don't believe Dynapower had anything to do with this power supply, it's surely not the model DP-350A in question, the Ateck salesperson argued this with me for quite a while). The PS was put in a shipping box bare (bulk packaged) and had no paperwork. I asked the customer service rep. about warr. and he told me that it probably had a 1 year warr. This company did have very good turn-around and their prices seem to be very good but I did not get what I ordered or expected.
UPDATE: The power supply lasted about 6 months and went out. Very poor quality, afterall. After many email exchanges trying to get a replacement I gave up and threw it in the garbage. Don't buy anything from these people, I won't ever again."
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4/5
2003-01-17
"Great email response and fast shipping. The only negative things are packaging which didn't survive the trip but product was intack. Also, the item ordered was a model down from the one I ordered but was still adaquate for what I needed it for. All in all, still a good experience. I would consider ordering from them in the future."
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5/5
2003-01-01
"great company, i bought a MB from them and there was something wrong with it, i got an RMA, sent it back, got it replaced with no problem."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2002-11-30
"Bought a ATI Radeon 9700 Pro and received it 9 days later. There was a bit of a delay before it was shipped, but shipping was free and their products are cheap. They were easy to reach by e-mail or phone and the people I talked to were always friendly. Overall, I am very satisfied."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2002-11-15
"Unbelieveable service. They sent me an email within 2 hours of my order to indicate that it had been shippped, with a follow up email complete with a tracking number for the FREE Fedex Saver shipping. Item was delivered 3 days later (half-way across the country), works great. Ateck was great in my opinion because many online merchants try to charge low prices and make it up with hidden shipping costs -- not Ateck."
Detailed Ratings
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5/5
2002-09-26
"Orderd a PowerColor Radeon 7200 32MB PCI card w/TV out. Good price listed on pricewatch for a PCI card w/TV out. Didn't receive an order notification but received a shipping notice and tracking number. Took 3 days via UPS after order and card arrived in good packaging and worked like a charm."
Detailed Ratings
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5/5
2002-09-18
"Ordered a 4 Port mini hub-a small order, but they sent 3 emails: confirming order, confirming intent to ship, and then actual shipment. Product arrived promptly."
Detailed Ratings
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall quality of ordering process
Ease of ordering online
Overall web site
5/5
2002-08-20
"I had no problems with this company. Fast shipment of products."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
5/5
2002-06-21
"Bought a sis740 board, this was cheapest price on pricewatch. no code was needed and they shipped it on the same day.
well, the board was defective and i was fearing for late turnaround.. but EVERYTHING was done within a week!! (me sending it from west coast to NJ, and they sending me a new board and receiving it in just 6 days!!)
couldn't be more happy with this store. definitely will order from them again.
thank you!"
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5/5
2002-03-28
"Exceptional , expeditious, and professional service. Discounted prices, not discounted quality. Reasonable shipping rates, offering USPS Priority mail for Hawaii, Alaska, & Guam would greatly enhance business from these States and territory."
Detailed Ratings
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Is easy to do business with
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Likelihood of customers making future purchases
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Retailer Information
Contact:
9:00am - 6:00pm Mon-Fri Closed Sat. Sun.
856-866-8938
4help@ateck.com
