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4.75 / 5 (4 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 4
Neutral: 0
Negative: 0
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- Technical
4/5
2023-09-07
Easy to use
"The online store works pretty well. Will be interested to see how the product works."
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5/5
2023-09-06
Great Experience
"Excellent ordering process, superb communication, and speedy delivery."
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5/5
2023-07-21
Super Easy
"Super Easy ordering and very helpful customer service."
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5/5
2023-04-25
Fast and Efficient!
"I've dealt with Banner Stand Pros in the past, and they've always delivered a quality product -- ON TIME. Once again, they didn't disappoint. My client was pleased, and that's what really matters. Thanks!"
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4/5
2023-03-20
Great product, good price, good support
"Customer support on art setup and choosing the right banner material was great. Shipping was even quicker than anticipated. The only reason I'm not giving this 5 stars is because the instruction sheet for setting up the unit doesn't actually match the unit. Eventually I figured it out, but I had intended to send the pdf instruction sheet along to my client so they would know how to set up the banner display, but I had to regroup and provide customized instructions."
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5/5
2023-01-26
Great Turnaround and Service
"I have ordered several times from Banner Stand Pro's. Quality, value, turnaround and service is excellent."
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5/5
2022-11-02
Lifesaver
"Easy to navigate and so glad to find replacement pole"
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5/5
2022-10-11
Problem solvers!
"My first selection was OOS and they contacted me and helped make a solution that was available and in my budget. Great help!"
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5/5
2022-08-17
Awesome service always!
"Have been ordering on banner stand pro for a long time and have never been disappointed."
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3/5
Updated on: 2022-08-01
Not awesome.
"The process is confusing compared to competitors - Pop Up Stand and Signs.com are more clear about uploading graphics and what the steps are.
Upon placing the order, I received one email welcoming me because I created an account, one email saying my order was awaiting for artwork (with no instructions in the email about what to do next), and a third email
with an Upload button.
When I uploaded it, I received one email saying it's not sized appropriately.
The Wave Lite banner is described as 33.4 x 80" tall - which is exactly what size I made the graphic. From the website: "The Wave double sided retractable outdoor banner stand displays two graphics with a visual area of 33.4" wide x 80" high."
*UPDATE 8'1'2022: The team has responded that the information is there but I just didn't see it. I feel they are missing the point - the point is that everything that is apparent to the customer didn't suggest this information. Sure it might be there somewhere, but this is at least the third or fourth website I've used for banner stands and it's the first one where I ran into this issue - the point is it isn't apparent.
That aside, I feel the service has been really good so far, I appreciate the team coaching me through the problems. If the banner comes quickly and looks good I'd be happy to revise the rating again.
But the email says this banner is 86" tall, so it is rejecting the artwork. Maybe there is small print somewhere saying the art needs to be larger? Haven't had this with any of the other places I've ordered banner stands.
Very confusing.
Note: To be transparent, it is also rejecting my artwork because of an RGB issue I am trying to fix."
5/5
2022-06-22
Always someone there to help. Website is easy to use.
"Very satisfied with the results."
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2/5
2022-05-03
Website not great
"The website is outdated and hard to navigate. Viewing "my orders" doesn't provide pics of the artwork or links to the original item - making it really hard to know what invoice is for what project."
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3/5
Updated on: 2022-04-16
Banner does roll up all the way
"Instructions are terrible. After getting through install, when it rolled up into the base it left 12 to 18" of the banner not rolled up. No instructions on how the tensioning worked."
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4/5
2022-03-29
Too Much
"Shipping charges are too much."
power-graphics from Banner Stand Pros has responded
Posted Mar-29-2022Allan, The shipping cost of $42.12 for a large banner stand with how the shipping industry is right now, is actually a good deal with our negotiated rates. You're always welcome to ship on your own account if you have one, but please know we don't have any control over UPS and FedEx costs.
16 - 30 of 196 reviews
Retailer Information
Contact:
Monday - Friday, 10-6
801-569-2323
877-389-8645
info@bannerstandpros.com
Banner Stand Pros
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Category Rank
Banner Stand Pros is ranked #151 in business & industrial
Banner Stand Pros is ranked #56 in business services
power-graphics from Banner Stand Pros has responded
Posted Jul-29-2022