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4.75 / 5 (4 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 4
Neutral: 0
Negative: 0
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4/5
2018-08-23
PROMO BANNER STAND - Customer Service
"I've been looking for a banner stand for a banner I already have with a small and inconvenient banner size of 1.7" x 3". This is the first website I've found to offer banner stands separate from the compatible banner and fits my proportions. I also had a very nice chat with Customer Service to answer my questions, very polite and quick to pick up! :)"
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5/5
2018-08-15
"helpful and pleasant to work with"
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5/5
2018-08-13
So far so good
"Customer service rep was friendly and able to quickly answer my questions. Online ordering was easy."
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power-graphics from Banner Stand Pros has responded
Posted Aug-28-2018Brian, Quick and friendly hard to beat that! Thank you for the order and the review. Please let us know how the Mercury banner stand worked for you.
5/5
2018-08-09
"Always a great experiance"
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4/5
Updated on: 2018-08-02
Had a Problem w/ Order But BSP Made it Right
"I had a problem with the initial order but after some back and forth BSP made it right and made me happy.
My customer was happy as well with the final product. The design template for the banner graphic was easy to use.
Overall a sleek unit that holds up to the elements."
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power-graphics from Banner Stand Pros has responded
Posted Jul-25-2018Andy, We didn't delete your review, we're not even able to delete reviews. You posting this second review actually took the place of your first review. We use a Google approved rating system that would't ever allow you to delete reviews, just like it's not allowing you to give us multiple reviews. Reviews can take a day or two to show up. Having said all of this, here is our original response to your first review:
Andy, I’m sorry that you ended up with the wrong size stand, but as we explained, there are 3 places in the description of the product that clearly say what size banner each size stand holds, there are templates that show this, as well as instructions with diagrams that also show this. While we feel the website is very clear, when you were confused you did the right thing to call for clarification. When you called we told you to order the 16" size for your 16" banner, but that the 60" height of your banner would not work with this display. Instead, based on the option label, you chose a different size than what we told you to select, so that’s why you received the wrong size. We never treated you like you were stupid. People make mistakes and we’re happy to help correct the situation when this happens, which we did by arranging an exchange of the parts to make the stand the size you need with the only cost to you being the shipping. We were even able to have the parts ship the next day for you, which isn't always possible. I’m sorry that wasn’t satisfactory and that you feel you were treated poorly as we did our best to resolve this for you and never want a customer to feel that way.
Andy, I’m sorry that you ended up with the wrong size stand, but as we explained, there are 3 places in the description of the product that clearly say what size banner each size stand holds, there are templates that show this, as well as instructions with diagrams that also show this. While we feel the website is very clear, when you were confused you did the right thing to call for clarification. When you called we told you to order the 16" size for your 16" banner, but that the 60" height of your banner would not work with this display. Instead, based on the option label, you chose a different size than what we told you to select, so that’s why you received the wrong size. We never treated you like you were stupid. People make mistakes and we’re happy to help correct the situation when this happens, which we did by arranging an exchange of the parts to make the stand the size you need with the only cost to you being the shipping. We were even able to have the parts ship the next day for you, which isn't always possible. I’m sorry that wasn’t satisfactory and that you feel you were treated poorly as we did our best to resolve this for you and never want a customer to feel that way.
5/5
2018-07-31
It's a banner day!
"So far, the experience with using the website and finding the precise stand for our band's banner stand has been excellent!"
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power-graphics from Banner Stand Pros has responded
Posted Jul-31-2018James, So glad to hear that! I think you'll really like this Large Format Banner Stand. Let us know when you receive it.
5/5
2018-07-25
great service
"I had a great phone call with staff! Very helpful in selecting the correct banner for my needs."
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power-graphics from Banner Stand Pros has responded
Posted Jul-25-2018Oliver, We do love the Wave Lite outdoor banner stand. I'm excited for you to receive it. Thanks for the call and the order. Let us know how you like it once you receive it.
5/5
2018-07-20
We love our banners!
"Our banners are beautiful! The price was very reasonable, the banners were produced and shipped very quickly. We had several questions, and our calls were answered quickly, and everyone we spoke with was very friendly and knowledgeable. We would highly recommend Banner Stand Pro's to others."
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power-graphics from Banner Stand Pros has responded
Posted Jul-25-2018Richard, We know having a lot of products to choose from is great, but that can mean it leaves our customers with questions and we're okay with that too. I'm so glad you took the time to get your questions answered. Thank you for the great review and the order. Please let me know when you get this oder and how you liked it.
5/5
2018-06-28
Satisfied
"Fast responses to questions. Good quality banner stands. Fair prices. Fast shipping."
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power-graphics from Banner Stand Pros has responded
Posted Jul-11-2018Christa, Thank you for the wonderful review and the order. Let us know how that SmartPak Banner Case worked out for your needs.
5/5
2018-05-03
"First time buyer...we will see"
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power-graphics from Banner Stand Pros has responded
Posted May-17-2018Bruce, Since you're a first time buyer I wanted to give you a little time to review the X Flex banner stand you ordered. Please let us know how you liked it. Thank you for the order and your review.
4/5
2018-04-25
Mostly happy...
"Happy with the variety. Pricing was normal."
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power-graphics from Banner Stand Pros has responded
Posted Apr-25-2018Shelley, I'd love to hear how we can earn that last star! I think you'll be happy with this Embrace. Thanks for calling in and for doing the review. Please let us know how we can better serve you.
3/5
2018-04-20
"Actually, I didn't interact w/ anyone yet. Just the website."
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power-graphics from Banner Stand Pros has responded
Posted Apr-25-2018Kurt, We're always available via phone or chat if you do need to interact with us. We have tried to make the site as user friendly as possible. I would love to earn the last two stars. Please let me know what I can do to make your experence a 5 star. Thank you for the review.
5/5
2018-04-19
Outstanding Service
"Easy to order and staff provides excellent service."
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power-graphics from Banner Stand Pros has responded
Posted Apr-25-2018Janet, We appreciate your order and review. Thank you for your loyalty. Please let us know if you need anything else.
4/5
2018-03-28
"Banner Stand Pros had the very specific trade show items we needed when we couldn't find them anywhere else."
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power-graphics from Banner Stand Pros has responded
Posted Apr-04-2018Samantha, You're going to love this Simplicity wall and the table cover. I show you're due to ship tomorrow the 5th so it can arrive on the 9th. Please let us know how everything looks when you receive it. I'd also love to know how I can earn that last star from you. Any feedback is welcome. Thank you for the order and review, Samantha.
5/5
2018-03-21
"Shipping options are too expensive"
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power-graphics from Banner Stand Pros has responded
Posted Mar-21-2018Beverly, Thank you for taking time to do the review. I was the one who helped you find a stand for your banners and I'm so glad we found one as I know you were having a hard time finding one that would fit your banners. As for the shipping like we talked about, we ship with UPS so what ever their rates are is what is charged. I'm sorry the $31.42 for shipping was too high for you, I wish we could have been closer for you to pick them up. I hope your Easter event is amazing. Let us know if you need anything else.
106 - 120 of 196 reviews
Retailer Information
Contact:
Monday - Friday, 10-6
801-569-2323
877-389-8645
info@bannerstandpros.com
Banner Stand Pros
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Banner Stand Pros is ranked #151 in business & industrial
Banner Stand Pros is ranked #56 in business services
power-graphics from Banner Stand Pros has responded
Posted Aug-28-2018