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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2024-07-07
Love this product
"This is the best full face mask out there."
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2/5
2024-07-06
No return label
"Purchased a mask that I didn't like. Company will not provide return label. Customer has to pay the return shipping fee and also a 15% restocking fee. By the time you get a refund I probably should of just thrown it away."
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CPAP.com from CPAP.com has responded
Posted Jul-11-2024Hi Customer,
We want to look into this matter for you as we take pride in providing our customers with the best service possible. A CPAP Guide will be in contact with you shortly via phone/email. Here is a link to our returns policy for future reference
https://www.cpap.com/returns#30-day-risk-free-mask-policy
We want to look into this matter for you as we take pride in providing our customers with the best service possible. A CPAP Guide will be in contact with you shortly via phone/email. Here is a link to our returns policy for future reference
https://www.cpap.com/returns#30-day-risk-free-mask-policy
2/5
2024-06-24
Communication was poor.
"My order was held up because my prescription needed to be modified to fit the constraints of the unit I bought. I called when I received the email and the agent advised it was worked out and my CPAP shipped. I called a week later and the agent said no issues with the order and it had shipped even though the tracking number reflected it hadn’t. Another week went but and when I called the agent finally took the time to figure out indeed I needed an updated prescription. I uploaded that day and it still took another 5 days and 2 phone calls to get the unit shipped"
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CPAP.com from CPAP.com has responded
Posted Jun-24-2024Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
5/5
2024-06-23
Great company, great products
"Every time I need new gear or supplies the staff if super helpful, everything is in stock and it arrives to my home fast. 5 out of 5!"
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CPAP.com from CPAP.com has responded
Posted Jun-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-22
Great service!
"Very fast order fulfillment and order accuracy. Good sales and excellent service."
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[COPY] Recommendations
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CPAP.com from CPAP.com has responded
Posted Jun-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-21
New mask
"My experience was great I am a return customer because of the service I get."
Detailed Ratings
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Overall product shipping and delivery process
CPAP.com from CPAP.com has responded
Posted Jun-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-20
Nice to have a battery that really works!
"I have been looking for a CPAP battery for a little while, but my main provider didn't sell them. CPAP.com had a range of CPAP batteries. I consulted with them, and they recommended the perfect battery for my machine. I tried the battery recently on a boating trip in the San Juan Islands, where we were without power for an evening, and the battery worked as advertised! I am quite happy with the service, the function, and the price of the battery."
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CPAP.com from CPAP.com has responded
Posted Jun-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-10
Great Job
"Had to return item. Process was easy."
CPAP.com from CPAP.com has responded
Posted Jun-10-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
3/5
2024-06-07
Products a fine, after purchase isn't...
"I am good with receiving emails about my purchases and status', but once the order is placed, filled, shipped, and received, I want NO more emails. I have called and asked to be removed from all emails except for those that apply to an order and was told that it was all or nothing.
I have also used the Unsubscribed links in the spam emails they send out for several weeks and the emails keep coming. I do believe they are required to remove my email from spam lists by law hence the provided unsubscribe link, but they are not honoring it."
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CPAP.com from CPAP.com has responded
Posted Jun-07-2024Hi there, I've sent you an email privately to walk you through how to set your email type preferences.
5/5
2024-06-06
CPAP.com is the best!
"The people at CPAP.com are always polite, and the most helpful people anywhere. It's a pleasure to deal with people who will tell you the truth, help you with all the ins and outs of the machine."
Detailed Ratings
[COPY] Recommendations
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CPAP.com from CPAP.com has responded
Posted Jun-10-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-02
Great service & Fast shipping
"Great service & Fast shipping"
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CPAP.com from CPAP.com has responded
Posted Jun-03-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-06-02
Great Company
"I order most of my supplies from their website. Good prices. Shipping is fast!"
Detailed Ratings
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CPAP.com from CPAP.com has responded
Posted Jun-03-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-05-30
Great Service
"I appreciate it when I am contacted via email about my eligibility for new supplies"
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CPAP.com from CPAP.com has responded
Posted Jun-03-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-05-27
Great service
"I was referred to your company by my physician and when I placed the call to order my cpap, the person on the phone was very helpful and patient and made my purchase seamless. My cpap came quickly and it took me a little time to read through the manual but only because I was very busy. Once I put it together, it was as easy as person described. I trialed it only one time so far as I only intended this product to be used for traveling. So far I am pleased and grateful to finally have something portable and so much lighter to carry than the hassles I generally experience porting my regular cpap device.
Would definitely recommend your company to others."
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CPAP.com from CPAP.com has responded
Posted Jun-03-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-05-27
Order of Supplies
"Great customer care. Checked insurance to make sure they will pay, and let me know the expected ship date."
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CPAP.com from CPAP.com has responded
Posted May-27-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
16 - 30 of 4817 reviews
Retailer Information
Contact:
Mon-Fri 8AM-8PM CST SAT-SUN 8AM-5PM CST
1-800-356-5221
cpap@cpap.com
CPAP.com
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CPAP.com is ranked #12 in health
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024