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5/5
2003-03-21
"Great prices. Good fast service. I had trouble with my install but the tech support was very professional and knowledgable. They were very courteous and helpful and even issued an RMA in case I couldn't get my mb and case to work together. I would definitely buy from them again."
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5
2003-03-20
"Prompt shipment and delivery. They abided their pricewatch.com prices for the Video Card & S/H fees.
Thanks!"
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2/5
2003-03-19
"This is the first time I have ordered from this company. Initial impression: I did not like the fact that their system lacked the ability for a promo code to honor the pricewatch price at the time of purchase. However, when the product shipped, the price was adjusted properly. Which brings me to my second impression. I ordered on March 4th at which time I received an auto confirmation. The next communicae I received from the company was on March 12th when it shipped. This seems like a very poor turnaround time to have esp. without letting you know that the item was backordered (or whatever the case may be). In addition, the shipping notification email stated "If you need a tracking number, please wait until the next business day to request it.". That seems odd to me. I feel that should be part of the information given in the shipping conformation. At this point I have an overall impression of disorganization from the company, but it gets worse... The unit I received was defective. Emails sent to the RMA department were not replied to in a timely manner, so I called. I was instructed to download an RMA form, fill it out, fax it in, and I would be called back. This process took 2 business to complete. Aside from the poor response, I feel like I have lost the "good deal" I found via pricewatch because I have to pay to return a defective product. In my past experience, if a company sent me a bad unit, they are apologetic for the inconvience, send another unit IMMEDIATELY, and include a return label AND RMA with the new shipment. Now I have to wait for God knows how long for my new unit. I don't think I'll be ordering from this company again."
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
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Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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1/5
2003-03-19
"I contacted Cablemart to order a couple of switches, and the entire phone conversation seemed disorganized. The woman gave me a price on express shipping, and then decided that wasn't right and refigured it. I then placed my order to include express shipping at the cost she quoted. At the end of the day, I received a voicemail saying that she needed me to call her back, and another saying that the shipping manager had a dispute on the shipping cost and so the package couldn't go out that day. I tried calling back, but it was past their business hours, so I left a message. The next morning I called again, and she said that the package had not shipped because of the change in shipping price.
I cancelled the order, and I feel that the whole affair was very unprofessional. Besides the fact that I didn't get my product when I expected it, I feel like it wouldn't have taken much effort to try dialing the operator of our company and asking for me so that this could have been resolved in time to ship."
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Being updated on the exact date the delivery was sent
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5/5
2003-03-19
"This is only my second order with them, but I'm amazed at their fast, friendly service! I was prepared to fight with them about my price on Pricewatch, but they met that price and more, with a smile!"
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Speed of web site
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5/5
2003-03-16
"Ordering from them was a great experience. I was worried that I wasn't going to get the price they quoted me from Price Watch, since the the shopping cart had a higher price. They however gave me a better price than I found through Price Watch. I will certainle deal with them in the future."
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Is committed to quality products and services
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Is easy to do business with
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Likelihood of customers making future purchases
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
5/5
2003-03-15
"Wonderful speedy service!
Quick response, good communication, product as expected if not better than expected!
Would look forward to buying from again."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Web site being easy to use
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5/5
2003-03-13
"My 3rd order from CMI...Thanks to Wendy in Sales for her help and great support during the purchasing process...same day shipment even though I ordered after 2 PM and a prompt email confirming shipment....also I forgot to mention 1 day UPS Ground delivery to me near Pensacola Florida will keep me ordering from these folks! I look forward to doing business with this company for a long time!
Thanks again CMI!
Don"
Detailed Ratings
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2003-03-13
"Just wanted to give my gratitude to CMI they really are a great company.. website is very user friendly and they get the product shipped out a.s.a.p. thanks CMI
Charlie Hicks"
Detailed Ratings
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5/5
2003-03-12
"I had a very smooth sail with this company. The case I bought looked 20 times better when I got it than the way it looked in the picture. Fast shipping! Would absolutley do business again."
Detailed Ratings
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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
5/5
2003-03-11
"I found CableMart on PriceWatch.com. I mentioned the price on PriceWatch and the order was adjusted as promised. Fast email replys. Great customer service."
Detailed Ratings
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5/5
2003-03-10
"So far so good. I havent recieved my package yet but the service is quite prompt thus far."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2003-03-10
"Seller is excellent. Good prices. Timely service. Minor mixup with cost of case fans (double-charged for them) but it was resolved in a timely manner. Will do business again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
4/5
2003-03-10
"Cablemart is a very friendly company to work with. They are willing to work with their customers and their prices are quite good, though it may be wise to look at what is on their page before buying it. Not all of their items are the best available."
Detailed Ratings
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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
5/5
2003-03-08
"These guys are great. They are very personable, and go out of their way to make sure you are taken care of. The are always adding new and inovative products to their stock and maintain low low prices for their resellers. CMI is #1 !!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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CableMart Inc.
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CableMart Inc. is ranked #192 in computers & electronics
CableMart Inc. is ranked #41 in computer hardware
