- STORE REVIEWS
- PRODUCT REVIEWS
2003-03-19
2/5
"This is the first time I have ordered from this company. Initial impression: I did not like the fact that their system lacked the ability for a promo code to honor the pricewatch price at the time of purchase. However, when the product shipped, the price was adjusted properly. Which brings me to my second impression. I ordered on March 4th at which time I received an auto confirmation. The next communicae I received from the company was on March 12th when it shipped. This seems like a very poor turnaround time to have esp. without letting you know that the item was backordered (or whatever the case may be). In addition, the shipping notification email stated "If you need a tracking number, please wait until the next business day to request it.". That seems odd to me. I feel that should be part of the information given in the shipping conformation. At this point I have an overall impression of disorganization from the company, but it gets worse... The unit I received was defective. Emails sent to the RMA department were not replied to in a timely manner, so I called. I was instructed to download an RMA form, fill it out, fax it in, and I would be called back. This process took 2 business to complete. Aside from the poor response, I feel like I have lost the "good deal" I found via pricewatch because I have to pay to return a defective product. In my past experience, if a company sent me a bad unit, they are apologetic for the inconvience, send another unit IMMEDIATELY, and include a return label AND RMA with the new shipment. Now I have to wait for God knows how long for my new unit. I don't think I'll be ordering from this company again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
