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1/5
2004-05-08
"I was quite disappointed with the service I recieved from CSO. At first, everything was fine. The order went through without problem. But after a few days of checking the order status, I noticed that the items I ordered had not shipped., but my credit card had been charged. I sent an e-mail asking about it and was told simply "Shipping out Friday Monday at the latest."
This was not the case, unless "Monday at the latest" meant almost a week after! Now, I had seen that they were having some delays and had listed that on the site, but what I found out was quite a shock.
It seems that between the time I ordered my parts and the time they sent them, CSO moved from Las Vegas down to Phoenix! Not so much as an e-mail to let me know there would be a delay, nothing done to rectify the situation, nothing!
And the second e-mail I sent to find out about the dealy? Not even an anwser!
Unfortunatly I have to give CSO low marks because of this. While the prices were great and the site was easy to use, the fact that my order took almost 3 weeks to ship from Vegas to Northern Nevada really put CSO on my bad list."
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-05-04
"They charged me for free shipping.
They have no phone number to contact.
They do not respond to 4 e-mails over 3 weeks.
They did not ship my product
They DID charge my credit card."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
1/5
2004-05-01
"Money taken from bank account back on the 19th, no word from them and no computer parts either. The did not even bother to answer my e-mail regarding the status of my order, said it would be 72 hours till they answered, 168 hours and counting and still no word."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
1/5
2004-04-28
"I HAVE PLACE TWO DIFFERENT ORDERS WITH CSO FROM 04/07/04 TO 04/11/04 ON 04/21/04 AFTER SEVERAL EMAILS WITH NO REPLY I CALL TO FIND OUT WHATS GOING ON WITH MY ORDERS WELL COME TO FIND OUT THEY WAS NEVER SENT AND BACK ORDER THEY NEVER SENT ME EMAIL TO KEEP ME INFORM ABOUT THE ORDERS SO I CANCEL BOTH ORDERS AND NOW I'M HAVING TROUBLE WITH CSO ABOUT MY REFUND AGAIN SEVERAL EMAILS AND PHONE CALLS I BEEN TOLD SO MANY DIFFERENT STORY'S THE MANAGER WON'T EVEN GET ON THE PHONE WITH YOU. STILL TRYING TO GET MY MONEY BACK.
DAVE CRUZ
ADDISON.ILLINOIS"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Web site being easy to use
Web site reliability
Speed of web site
1/5
2004-04-16
"I placed an order for a motherboard/CPU combo on 4/10/04, requested second day air delivery and paid using Paypal.
After repeated requests via their web site for a tracking number I finally received, on 4/15/04 a tracking number (FEDEX 650545746663). A check with Fedex indicates this number is not on their database which shows they lied when they supplied the tracking number. Obviously a fraudulent action.
I have sent them mail requesting a resolution of this and will contact Paypal if I do not receive a prompt and satisfactory response no later than today, 4/16/2004.
I should have checked with you before doing business with them. I will be contacting the Las Vegas DA on Monday to place a complaint as suggested by another reviewer if they fail to handle this properly. From the other reviews and the willful lie when they supplied a bad tracking number it seems they will not.
Color me a sucker with lots of company.
Today (4/15/04) I received a message apparently from Fedex with a new tracking number and acknowledging that the item is in their database. The tracking number is 650545746663 but going to Fedex directly still shows that the number is not on Fedex's database. I will check later but I don't believe the message came from Fedex."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
1/5
2004-04-14
"VERY poor service. Placed order on the 7th, didn't hear back from them until the 13th to tell me that my item would ship on the 18th. Heard back again 2 hours later that "Item is on backorder, will be several weeks until item is shipped." Price was right, but service gets an F.
Update: 4/19/04
Order still hasn't shipped, and all new attempts to contact them have been ignored. About to take my complaint to Paypal.
Update: 4/23/04
1/2 of order *FINALLY* arrived. No notice as to when the rest will arrive, they have not responded to any attempts to contact them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-04-13
"I ordered five products from this company valuing at $131. Products were unusable so I contacted them and received an RMA number. Sent the items back for a store credit. It is now four months later and they have neither given me my $131 back nor credited me with a store credit. Received a reply from one rep that he would look into the matter and speed things up. They refuse to answer my recent e-mails and still no credit."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2004-04-12
"Though my credit card was billed for the full amount of the order immediately, I still haven't received over 50% of the order. CSO has not responded to any of my emails since March 22, at which time a representative told me "I will be checking with the shipping department regarding your order as I am not sure why these items have not shipped." No explanation, no satisfaction."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2/5
2004-04-09
"I placed an order for a system kit on 29th March and to date (9th April), it has still not shipped. I have sent 3 emails already and got one reply promising shipment by 6th April. I purchase a lot of computer stuff online but this is the worst online store yet. My credit card was charged on 31st March even before the item was shipped. I am never going to buy from this store and will warn others about it as well. I am going to try to cancel my order and get my money refunded.
Update (4/27/04)
The order finally arrived yesterday more than 4 weeks after it was placed. It was well packaged but the packer failed to pack the Drivers CD and instruction manual with the system. I've emailed about the discrepancy but have yet to get a response. Who knows how long I will have to wait before I get the drivers CD. Definitely my last order with this hopeless company."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2004-04-01
"My credit card was charged as soon as I placed my order, but after a week, my order was not shipped. Was told it would be shipped soon, but I decided to cancel. It has now been more than a month and the order is still open and no credit has been applied to my visa.
This company has an unsatisfactory rating from the Nevada BBB"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
1/5
2004-03-23
"Horrible, just horrible. I wanted to use a $5 off $10 purchase coupon, and another coupon that gives a free keyboard, mouse, and speakers for orders over $10. I buy a bunch of USB cables over $10, everything looks okay until after I hit the confirmation button. My free items disappeared, so I emailed customer service 30 minutes after I made the order. I never received a reply at all, and CSO approved and charged the order. Then I sent another email to get a refund. This time they repsonded after several days on 2/24/04. They said they would refund my money in 10-15 business days because "we have had an innumerable amount of orders over the last two weeks because of our great prices and latest move that it has delayed us quite a bit!", which is B.S. Today is 3/22/04, and I still have not received my refund. I am going to contact them one more time and if I don't get my refund, I'll send a complaint to the BBB or FTC.
Update: They refunded my money on 4/14/04 after I submitted a complaint to the BBB sometime during the end of March. I won't be ordering (online at least) from them again though."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
1/5
2004-03-15
"Absolutly Terrible customer service. It took them 11 days to ship out "instock" Items. Dont buy from these people>"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-03-11
"I bought from this company before checking the ratings, after I submitted the order I checked here at resellerratings. I was discouraged by the rating I found. My items came in as advertised and in reasonable time. I did not recieve a tracking number until I inquired, but was dealt with in a professional manor."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2004-03-03
"Placed order on 2/17/2004. Noticed they immediately charged my credit card. Noticed a couple of days later that order still had not shipped. Sent an e-mail for status, and they said they were moving to new warehouse and would have all order shipped by weekend. The following week, order still had not shipped, so sent another request for status. Received no replies, so sent an email to sales, but still no response. Sent e-mail to billing to cancel order and get refund. Still waiting for refund to credit card. Will not order from them again."
Detailed Ratings
Pricing of products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2004-02-11
"Three weeks plus for order to show up at my door.
They did NOT fulfill order and then just ignored emails trying to get it corrected."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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Computer Surplus Outlet
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