- STORE REVIEWS
- PRODUCT REVIEWS
2004-04-28
1/5
"I HAVE PLACE TWO DIFFERENT ORDERS WITH CSO FROM 04/07/04 TO 04/11/04 ON 04/21/04 AFTER SEVERAL EMAILS WITH NO REPLY I CALL TO FIND OUT WHATS GOING ON WITH MY ORDERS WELL COME TO FIND OUT THEY WAS NEVER SENT AND BACK ORDER THEY NEVER SENT ME EMAIL TO KEEP ME INFORM ABOUT THE ORDERS SO I CANCEL BOTH ORDERS AND NOW I'M HAVING TROUBLE WITH CSO ABOUT MY REFUND AGAIN SEVERAL EMAILS AND PHONE CALLS I BEEN TOLD SO MANY DIFFERENT STORY'S THE MANAGER WON'T EVEN GET ON THE PHONE WITH YOU. STILL TRYING TO GET MY MONEY BACK.
DAVE CRUZ
ADDISON.ILLINOIS"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Web site being easy to use
Web site reliability
Speed of web site
