Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.63 / 5 (153 reviews) average score over the past This merchant had 90.2% positive reviews over the last Six Months
Six Months
Positive: 138
Neutral: 7
Negative: 8
Write a Review
Customer Reviews | Filter Reviews
5/5
2025-05-02
FAST SERVICE FROM REAL HUMANS!
"WE HAVA BUSINESS ACCOUNT - GOT OUR TAX EXEMPTION PROCESSED IN MINUTES!"
supportcontrolscentral from Controls Central has responded
Posted May-07-2025Who doesn’t love a 5-star review? You brought the energy, and we’re here for it—thanks for making our day! Real people, fast service, and always happy to help at Controls Central. Come back anytime!
5/5
2025-05-01
Fast, quick, easy purchase
"Good Customer Service to expedite our account set up of tax exemption and process order. Thank you!"
supportcontrolscentral from Controls Central has responded
Posted May-07-2025We live for reviews like yours—thank you!
Come back anytime.
Come back anytime.
5/5
2025-05-01
Awesome!!
"Quick parts ordering and quick shipping!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
supportcontrolscentral from Controls Central has responded
Posted May-07-2025Thanks for noticing our awesomeness—we think you’re pretty awesome too.
Glad we could make it fast and easy—just the way it should be. See you next time!
Glad we could make it fast and easy—just the way it should be. See you next time!
5/5
2025-04-29
Liked it
"good site. good phone support"
supportcontrolscentral from Controls Central has responded
Posted Apr-30-2025Appreciate your great review! Glad the site did its job — and even better that our customer service team came through for you. Let us know if you need anything else!
5/5
2025-04-29
GOOD PURCHASE
"IS THE FISRT TIME BUYING PARTS SO LOOKS VERY EASY TO DO THE PURCHASE SO LETS WAIT FOR MY ITEM ARRIVE"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
supportcontrolscentral from Controls Central has responded
Posted Apr-30-2025Thanks for giving us your business! Glad the process was easy — hope the part gets to you quick. Let us know how it goes!
5/5
2025-04-24
"Annmarie was a great help. She knew exactly what we needed and followed up."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
supportcontrolscentral from Controls Central has responded
Posted Apr-30-2025Love hearing that! Annmarie’s the best — we’ll be sure to pass this along to her. Thanks for the awesome review!
5/5
2025-04-23
"Good pricing and shipping on time."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
supportcontrolscentral from Controls Central has responded
Posted Apr-30-2025Thanks for the 5 stars! Good pricing and on-time delivery — that’s what we love to hear! Hope to see you back again soon.
4/5
2025-04-22
Good service and communication
"They were helpful in overcoming initial problems with the order and the part was delivered on the due date."
supportcontrolscentral from Controls Central has responded
Posted May-07-2025Thanks for your feedback—and for giving us the chance to make things right.
We’re glad our team could step in, sort things out, and deliver on time. Looking forward to serving you even better next time!
We’re glad our team could step in, sort things out, and deliver on time. Looking forward to serving you even better next time!
4/5
2025-04-22
"Found what I needed at a reasonable price"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
supportcontrolscentral from Controls Central has responded
Posted May-07-2025Thanks for the review!
Glad you found what you needed at the right price—we’ll be here whenever you need us again.
Glad you found what you needed at the right price—we’ll be here whenever you need us again.
5/5
2025-04-16
I’m very happy with CC
"I spoke to Anna at Control Central sales dept. About the smart time wall timer I was trying to find. She was very helpful. She found the timer fairly quickly called me back left a message. Let me know that it was available, compatible and how much it would cost. I was pleasantly surprised, but I did think that the shipping cost was more than it should’ve been for something that small.
I received the timer fairly quickly replaced the old timer with the new timer and so far It seems to work fine. The old timer was rated at 1/3 hp. The new timer is 1 hp , apparently they don’t manufacture the 1/3 hp anymore so I gave it a shot and so far it seems to work fine. I am very satisfied with Your customer support and would definitely recommend your company. If the situation arises in the future and I need any other products, I will be buying it from Controls central. Thank you Anna !"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
supportcontrolscentral from Controls Central has responded
Posted Apr-16-2025Thanks for the awesome review! Anne is a rockstar—we’re lucky to have her! Glad the timer worked out and appreciate you giving us a shot. Hope to help again soon!
1/5
2025-04-14
Either lies, or just incompetence by Controls Central
"Product showed in inventory, confirmed by Jessica, order placed. Was told items (2) would go right out, and tracking number will be provided. Should be a quick turnaround, New York to New York. The next day as no tracking number was provided. Jessica advised she would speak with shipping and "get it right out" again, look for the tracking information. The next business day, Monday, I checked the site, and the items still showed in stock. I called, spoke with Jessica looking for answers as your products are needed to conduct business. Jessica then advised they really are not in stock and you can't rely on the inventory shown. She continued with there is a "glitch" in the inventory program (or something to that effect) that causes it to not be reliable. I cancelled and she advised I would have a credit posted in 15 minutes. At the end of the day, I received an email advising I would have a credit in 1 - 3 days. When I replied back with my thoughts, bookkeeping jumped with a credit within a few minutes.
Don't you guys understand that your business success is only based on my business success? Just another .com......"
supportcontrolscentral from Controls Central has responded
Posted Apr-17-2025We're sorry for the experience you had—especially when timing and accuracy mattered most. We know how important reliable inventory and communication are to your business. We're working to fix the issue on our end and appreciate you bringing it to our attention.
5/5
2025-04-12
Nice
"Easy to find part on website. Quick. Heckout."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
supportcontrolscentral from Controls Central has responded
Posted Apr-16-2025Thanks so much! Glad you had a smooth experience—quick and easy is what we love. Hope to help you out again soon!
5/5
2025-04-11
One stop shop with quick customer service to back it up!!!
"Firs time using control central and i had a question, called and a friendly guy answered my questions and told me about free shipping promo with my purchase. Saving money is making money. Thank you."
supportcontrolscentral from Controls Central has responded
Posted Apr-11-2025Thanks for the great review! We’re so glad your first experience with Controls Central was worth sharing—and nice catch on the free shipping! Really appreciate you giving us a try.
5/5
2025-04-10
Great Customer Service
"Friendly and helpful on the phone to confirm pricing and placing order of a bulk shipment!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
supportcontrolscentral from Controls Central has responded
Posted Apr-11-2025Thanks for the review! We're happy to hear our team was helpful and made the bulk order process easy. Always here when you need us!
16 - 30 of 3870 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
About Controls Central
ControlsCentral.com is the largest online HVAC/R controls store in the world. The website has more than 2.7 million HVAC/R controls parts in stock, and offers products from leading manufacturers including Honeywell, Siemens, Johnson Controls, and Belimo. More than 600 manufacturers’ products are available from the company’s network of authorized distributors. Same day shipment is supported by 130 stocking warehouses throughout the United States.
Retailer Information
Contact:
Support: M-F 9 A.M. - 6 P.M. CST
714-529-6900
1-877-482-2236
support@controlscentral.com
Controls Central
visit the website
Share Controls Central's Store Rating
96%
Reply Back Rate
This retailer replies back to your replies in some capacity.
Collection Status
This company is currently soliciting reviews
Category Rank
Controls Central is ranked #26 in home & garden
Controls Central is ranked #3 in hvac & climate control
supportcontrolscentral from Controls Central has responded
Posted May-06-2025