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5 / 5 (5 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 5
Neutral: 0
Negative: 0
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5/5
2019-11-04
Fast and friendly
"Great staff, great selection, super responsive. Love these guys."
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5/5
2018-10-25
Fast service
"The service I experienced was very fast - almost immediate responses from the Sales Rep to my emails and the product arrived within 2 days of placing the order, well before when I expected it to arrive."
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1/5
2018-01-25
Avoid by all means
"Waited 1.5 months for the order processed, was told to stay home on a specific date for delivery (oversized package) just to learn later in the day (and after numerous calls and emails!) the item might be delivered on another day! This company processes all its orders through synnex.com. Should there be any problem with your order - you are on your own (no communication between synnex.com and directdial.com), directdial's customer service just forwards you to either synnex or shipper (which by their policy will send you back to directdial...)"
5/5
2017-02-07
Best place for those hard to find parts
"Been dealing with Direct Dial now for over a year since one of our Reps Dave came over there, really is a great place for hard to find items and to get everything in one place.
keep up the great work"
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5/5
2017-02-03
I don't know what I'd do without Magda @ Directdial
"Magda and the team at DirectDial are an absolutely indispensable resource for my business. With technology rolling over and available systems/parts are being discontinued and new parts released every few months, attempting to keep up on what is presently available is a daunting task. Magda and her team save me thousands of dollars in man hours because they know what my company expects to sell, and only quotes accordingly. Not to mention, they back their products and their services 100%. These guys are awesome. And for the record, DirectDial point me in the direction to write this review, but I would have happily done it myself had I known the option was available. Highly recommended"
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5/5
2017-01-26
Great source for everything IT
"DirectDial consistently has the best pricing around and has been our go to for all IT procurement for the last 3 years. Our sales rep, Greg, is very reliable and quick to get pricing back to us and orders placed. Only had a few cases where we needed to RMA or return something and it always went well."
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5/5
2017-01-26
Vendor of Choice
"We use Direct Dial as our primary vendor of choice, and only go elsewhere if they don't carry the product. Their pricing is competitive, and their response time is fantastic. The delivery is reliable and the account manager spends time getting to know our business and our needs to ensure we are ordering the correct solutions."
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5/5
2017-01-26
Can't complain
"Always a pleasure to deal with Dave at Direct Dial. Great pre-sales service – quick quotes, lowest prices, products always in stock at Direct Dial’s warehouse(s), same day despatch, next day delivery at Burlington - can't complain. Fantastic after-sales service and support – reached out to suppliers / manufacturers on our behalf when products didn’t work or warranties didn’t get registered. We’ve been purchasing IT equipment from Direct Dial past 2 years. I would encourage local businesses, especially SMBs, to support Direct Dial as your local IT vendor"
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5/5
2017-01-25
Best Service and Prices BY FAR
"I have to say, working in the IT business for 20 years. I have to say i LOVE DirectDial they always beat the prices and ship out the next day. They take care of all my hardware needs VERY WELL, which means I can provide better service to all my clients. I deal with Duane Lyons and have been for about 2 years. I send a quote and he gets back to me very quickly and always does a great job to insure"
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5/5
2017-01-24
Great and speedy service!
"I have been working with DirectDial.com to purchase IT hardware and software solutions for over 2 years now. They are fast to respond to a quote or information request, fair in pricing and help with crafting a solid solution. Delivery time once purchased is exceptional - they are always going the next step to make sure the end-to-end is a favourable experience."
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1/5
2016-05-04
I hate to even give them 1 star - should be a negative
"I purchased a laptop 4/5/2016 _ its defective I requested an RMA on 4/18/2016 _ I am now being told By DirectDial that I cant get an RMA as Lenovo says the laptop is 6 months OLD.....DONT DONT do business with this company ... There customer service STINKS"
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1/5
2015-05-09
"Well...I see you have an overall ratings somewhat suited to your company. I ordered an HP Jetdirect ew2500 yesterday. It arrived today. It was a used product. Seal broken. Product damaged and not usable. I can't even begin to express my disappointment. The exterior shipping box was perfect. The interior product box badly damaged. Seal broken. So you knowingly shipped this damaged product to me. Shame on you."
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1/5
2014-12-02
"Have ordered on boxing day weekend an asus vivopc computer which was selling at an unbelievable price. Two days later, they put order on hold without any explanation. I sent an email and awaiting an answer. The next day, they cancelled the order arguing they can do it for any reason they want because it's already told in accepted Terms and Condition. They mentioned it was a price error. I will never do business again with this company."
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1/5
2014-11-30
"On August 31, 2014 after checking several interesting offers of directdial.com published on their web-site (I have the proof) for projectors and TVs including NEC Display V423-DRD for $29, NEC Display V463-DRD for $37 and NEC Display E464 for $37 I have placed the Internet order # ***-***-**** for 2 NEC Display E464 46" 1080p LED-LCD TVs. On the same day I have received on my e-mail address an order confirmation stating all purchase details, including the price of merchandize, eco fees, shipping and insurance fees and total price of my purchase. Taking in consideration that the above-mentioned order was concluded according to the product details displayed on business web-site, confirmed via e-mail, and presented on my profile on August 31st, September 1st and 2nd, 2014, I expected the business to fulfill the order in due time. However, on 02.09.2014 I have got an e-mail informing me that my order was cancelled and deleted from web client account according to their policy. After several e-mail messages and even a well-dressed complaint logged through BBB they still denied the deal. Don't buy anything from this mom and pop basement company. Be aware - crooks are all around us!"
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1/5
2014-02-12
"truly awful they will rob you blind ."
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16 - 30 of 46 reviews
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