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Directdeals.com
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
5 / 5 (1 reviews) average score over the past
5
100.0 %
4
0.0 %
3
0.0 %
2
0.0 %
1
0.0 %
Positive: 1
Neutral: 0
Negative: 0
This merchant had 100% positive reviews over the last Six Months
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Verified

5/5
Updated on: 2023-12-02
commendable service
"DirectDeals delivered a commendable service with my Microsoft Office 2019 purchase. The software has been pivotal for my work, and DirectDeals lived up to its reputation. The installation process was straightforward, and the suite has been incredibly stable. Excel's advanced functions and new chart types have been particularly beneficial for my data-driven tasks. DirectDeals' pricing was competitive, and their customer support promptly addressed a minor query I had. Overall, a positive experience with both the product and the company. I would recommend DirectDeals to anyone seeking reliable software solutions"

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Verified

5/5
Updated on: 2023-12-01
Excellent Service
"Inquired about my download for a purchase. Suraj responded quickly and took care of my issue."

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5/5
2023-11-17
Fast and reliable
"Suraj helped me remotely to troubleshoot Microsoft Office Activation issue. It was one shot one kill."

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5/5
2023-11-14
Windows Server 2012 upgrade to Windows Server 2019
"The support here getting the licensing for Windows Server 2012 upgrade to Windows Server 2019 was outstanding! Suraj was very knowledgeable and efficient in getting the upgrade resolved as Remote Desktop licensing was not seamless."

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Verified

5/5
2023-10-27
The website is easy to get around
"I purchased the software and the license key along with instructions were promptly sent to me. It couldn't have been easier. The website is easy to get around and find the product you are looking for."

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5/5
2023-10-23
AWESOME SERVICE
"Anamul was great at helping me get the product installed and he was very patient. Truly appreciate everything he helped me with"
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Verified

5/5
2023-09-29
Suraj
"Suraj was a fantastic representative and helped me through the entire process - from my purchase to installation of my Office 2019 programs. He was courteous and friendly. Am very pleased with my experience with Suraj."

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Verified

5/5
2023-09-21
Great Fulfillment service
"very quick response time from Suraj in Customer Support !"
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Verified

5/5
Updated on: 2023-09-17
purchased Microsoft Office - Project
"I purchased Microsoft Office - Project from DirectDeals, and the shipping speed was reasonable. However, I had difficulty with the activation key provided. It took some back-and-forth with customer support to resolve the issue. Once activated, the software worked well for my project management needs. I would recommend it with the caveat that you may need to contact support for activation assistance."

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Verified

5/5
Updated on: 2023-09-02
Excellent technical assistance.
"I am not skilled when it comes to following technical procedures and thus found myself lost when trying to download the MS Office app I had just purchased. I became very anxious at the thought of having to depend on a computerized help system when calling Direct Deals for support. However, I was elated when heard Surag's voice answer my call. Suraj very patiently walked me through all the necessary steps straight through to final installation while maintaining a pleasant and professional demeanor throughout. I was very satisfied with the entire experience thanks to Surag."

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Verified

5/5
2023-08-31
They Helped My Father Install Microsoft Office
"I purchased Microsoft Office 2021 Professional Plus for my father. They logged into his computer and installed Microsoft Office Suite and set up all of his icons. Will shop with them again."

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Verified

5/5
2023-08-14
Activation Issues
"I purchased the OEM version of Win 11 for a new build. The purchase went as expected and the product key and download link came quickly. After installing the product it wouldn't activate. The error code said the key had already been used. After going back and forth with support - which was super responsive - I finally decided to use the 'phone activation' option which worked. I now have an activated version of windows and am delighted with the customer care provided."

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Verified

5/5
2023-05-08
support
"Ankush, was very helpful and solved my problem quickly"

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Verified

5/5
2023-05-02
Suraj was very responsive to all of my issues!
"i am delighted to report that, following Suraj's responses to all of my questions, i was able to create a bootable dual layer windows 10 dvd on my pc. My pc is now successfully upgraded to windows 10 professional from Windows 7 with all of the existing software applications and documents fully functional. The bootable dvd and product key provided by DirectDeals are safely stored in case i need to install Windows 10 cleanly onto a new pc. Thank you!"

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Verified

5/5
2023-04-28
SQL Server 2022 Purchase
"Great service while handling our SQL Server 2022 purchase! Mark was great help getting our tenant account activated for software delivery."

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31 - 45 of 613 reviews
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About Directdeals.com

DirectDeals was established in 1999 and founded with a philosophy of fairness and trust. We work with our partners honestly and openly to ensure that all business transactions are planned and executed to maximize the satisfaction and efficiency of the transaction. DirectDeals customer service agents are professional IT specialists trained to provide your team with the industrys highest quality service and support. Each support agent has extensive software, technology, and service experience, so we know the struggles of small businesses and what it takes to stay afloat in a competitive marketplace. Nobody beats our fantastic service and incredible prices. Imagine how much you can add to your bottom line by having DirectDeals as your partner. Call us for pricing volume discounts and corporate, educational, and government pricing. We look forward to working with you as one of our business partners. We are proud to offer our services to you. Thanks for trusting DirectDeals.

Retailer Information

Contact:
Online Operations: 24/7
1-800-983-2471
support@directdeals.com

Directdeals.com

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Category Rank

Directdeals.com is ranked #167 in computers & electronics

Directdeals.com is ranked #15 in software