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Direct-Lighting
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
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This merchant has not had any reviews over the last Six Months
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5/5
2022-05-03
My Review
"this is sow satisfying & interesting with direct-lightning"

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5/5
Updated on: 2021-08-12
AMAZING customer service!
"I purchased 9 track light heads, and after a while two went bad. I sent an email to customer service and got a personal response the next day. Not only was the response quick (and not an email bot), that same day they had shipped out replacents under warranty. This is the kind of service I would expect from a local "brick and mortar" store with a face to face purchase, but to have this kind of service from an internet purchase is above and beyond. Will definitely buy from them again !!"

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1/5
2020-12-16
Nice Looking Product
"Unfortunately they don’t fit the track. Another bad experience with Made in China products. Buy it local, make sure it works, bring it back if it’s C—-P."
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5/5
2020-11-16
plug in track light
"arrived on time, quickly , still have to install"
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5/5
2020-11-11
track lighting
"fast service and quality product"

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3/5
Updated on: 2020-11-10
Missing parts
"My kit was delivered with no power cord"

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5/5
2020-11-10
Items were as advertised
"The parts were well packaged, shipped quickly and seem to be good quality."

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5/5
2020-11-02
Excellent purchase!
"Had a chat with a representative who helped me with all my purchases needs! Super fat delivery and quality products!"

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4/5
2020-10-26
very understanding
"They explained why I received the wrong bulbs with my fixtures and resent correct ones immediately. They are very clear and logical. Most professional in their service."

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5/5
2020-10-25
I'm a builder, 2nd time using
"Cheapest place to buy. My normal light fixture places were 6-7 times higher. First-order was for a large custom home with lots of track lighting in hallways for art. About 200 ft of track and 80 heads, so with that large an order and my regular place so high, I saved almost $4,800.00 on lights. DL screwed up one part of the shipment with white track instead of black. Reshipped immediately and told me to keep the white track. Everything worked great, but it's track lighting so I don't expect a lot of problems. 2nd order was a small commercial job. The light fixtures speced weren't suitable ( wouldn't fit in place) so I ordered from DL a small 30' run of the track with 10 heads and it arrived 4 business days later. So quick shipping saved me as electricians were about to pull off the job and it would have been hard to get them back for a few light fixtures. Plus customer was in a rush to move in. Yes. I would recommend them highly."

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5/5
2020-10-21
"prompt service without drama - my favorite."
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5/5
2020-10-16
Great to deal with, good quality
"would deal with them any time."
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5/5
2020-10-07
Great quality
"Great quality and very good pricing."

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5/5
2020-10-02
Track Lighting
"Staff was knowledgeable, helpful, and courteous. Took me through my options so I could make an informed decision. Will be back for my next lighting project."

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5/5
2020-09-21
Great light and a lot less than ones we found at Home Depot and Lowes
"Easy to shop and customize"
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About Direct-Lighting

Buy direct track lighting, pendant track lighting, led track lighting kits. In stock & fast ship. call 888 628-8166

Retailer Information

Contact:
7:30 ~ 5:00 PST
(888)628-8166
service@direct-lighting.com

Direct-Lighting

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Direct-Lighting is ranked #91 in home & garden

Direct-Lighting is ranked #28 in home furnishings