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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2007-07-28
"Merchant reported merchandise shipping on 6/26/07, but provided no information on shipping method or tracking information.
Merchandise was never received.
Replied to e-mail requesting tracking, but received no reply.
I've now disputed the charge with my credit card company, and will NEVER purchase from this merchant again."
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2/5
2006-03-28
"I had a problem with my order and requested assistance by phone and by email. They never returned my communications."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
1/5
2003-08-21
"This is a letter I wrote to EDPS after finally receiving my order, it is self explanatory.
Hi
I contacted you before about this order. Somehow my order was skipped because of a paypal confusion which is fine, I understand. I am a home based business and I depend on my orders to arrive on a reasonable time schedule. I explained my situation to my customer and thankfully enough, my customer understood and agreed to give me a little more time.
In one of your e-mails to me, you apologized and stated you'd include a little surprise for me. Well, when I finally received my order, I must say I was not a little surprised, I was dumbfounded; I couldn’t comprehend how you could manage to screw up my order from the very beginning. Thanks for the surprise, instead of receiving 200 8.5 X 5.5 chipboards, I received 200 8.5 x 11. I guess the way you thought about it is that I would have 400 8.5 x 5.5 chipboards if I cut them myself, right? Wrong! If I ordered 8.5 x 5.5 is because
1. I NEEDED THEM
2. I DON’T HAVE THE MEANS TO CUT THEM
Getting back to my customer, I was hoping that she would again understand the situation and she did, unfortunately she has her business to run also and on a tight time schedule, therefore; I lost a $500+ sale and probably a good customer too and so did you.
I’m not looking for compensation, I don’t want to take the trouble of returning the product and I don’t want a refund. All I want is for you to know how I feel and what your mistakes have cost me.
I looked at purchasing from you because of your great deal in shipping and some of your prices are great too, but I need speedy delivery and reliable order processing, two qualities your company does not posses.
Thank you
Delia Wagner"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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