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5/5
2004-05-07
"Got 2 refurb laptops from Saveateagle.com that looked like new. Even packed as new. And they work. Best of all they send to APO address."
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Is easy to do business with
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
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Delivering products damage free
Delivering products on-time
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Web site being easy to use
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5/5
2004-05-06
"Super fast shipments and great communication. The price was the lowest I could find on the net! Great store!"
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Customer service making decisions on their own
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5/5
2004-05-06
"Purchased a used IBM thinkpad and it preforms well. The site is easy to get around in adn the checkout goes very smoothly. I was glad to see the followup e-mails which gave plenty of info for contacting the company. Over all experience I'd rate as 9.5"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-05-06
"Even though an item was back-ordered it was eventually shipped. I appreciate the value."
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Is trustworthy
Is easy to do business with
Is consumer focused
5/5
2004-05-03
"I was looking for a 3 megapixel camera with an excellent macro lens that was built-in to replace an Olympus 3030 with a screw-on macro lens that was stolen. Reviews lead me to Toshiba PDR-M700. Price lead me to Eagle Computer. The camera was refurbished but came with a 90 day warranty. Toshiba accepted my registration with no problem. Shipping was very quick."
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
5/5
2004-05-01
"Great prices, super fast shipping, and great service. This is one of my favorite online computer stores."
Detailed Ratings
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-04-30
"They do an excellent job. I do business with them on a regular basis and have not had any problems. The items that I order come in a timely manner."
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
5/5
2004-04-30
"Good selection, good prices, quick shipment and a repeat buyer!"
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Is easy to do business with
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Is committed to quality products and services
5/5
2004-04-29
"The best on-line sales company I have dealt with over the past several years. They respond to customers as a virtual human, and not an anonymous number. If you have a special requirement they will respond personally to the question (not send you to a hopeless FAQ page). If they don't have a product, or it may be delayed Saveateagle offers alternatives to consider (I was even upgraded to a better product and express shipping for the SAME price as it was delaying a dispatch of a large order). This company seems to appreciate the value of excellent customer service and it's relationship to customer retention and return business.
I believe this company has met one of the most important challenges for an On-Line web service company. The purchase experience actually feels personal. Now that's how a company retains business among all the many and varied cut-price, take it or leave it artists on the commercial web. Well done Saveateagle!!! 5 Stars"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-04-26
"First purchase from this company, excellent service, good prices, prompt shipment, absolutly no hassels. Would use again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-04-24
"If bought a Toshiba PocketPC and have it being shipped to switzerland. The ordering process was fairly easy and no phone calls were neccecary. I just had to give detailed information about the alternative shipping address by email and they where able to backcheck it with my bank for accuracy."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-04-24
"I purchased software from Eagle after digging at length online for the best deal. I also needed my package shipped quickly to my military address overseas. Eagle came through, sending my package quickly via priority mail. I didn't miss the manual for Photoshop since all the info is digital on the cd or is available at online with even more info. As a webmaster I had been using multiple programs to do the job of the one industry standard; now I don't have to do that. I will continue to shop at Eagle, trusting their service and merchandise."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-04-23
"I have been purchasing from Eagle Computer Systems for a few years and am quite satisfied. Their shipping and pricing rates are quite reasonable with a large enough variety for most peoples needs. I would recommend them with out any reservations. Their web site provides enough detail about the products to make most purchases without too much question."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-04-21
"I recently purchased an eMachine widescreen notebook on special from Eagle Computers. I did a price search before ordering and no one even came close to the Eagle price. The machine arrived in the promised time frame and arrived in good condition. I am very happy with this purchase.
I got a faulty Western Digital white label refurbished hard drive but they handled the RMA and refund in a prompt and professional manner.
I am very pleased with my dealings with this company."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
5/5
2004-04-17
"Great Deal and fast shipping. I will order here again. Top notch service"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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Eagle Computer Systems is ranked #12 in games
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