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5/5
2004-04-16
"I'm very happy with all of my experiences with Eagle Computer; this includes price, shipping time, and communication. Its good to have a reliable partner when I need their services
Thanks"
Detailed Ratings
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
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5/5
2004-04-15
"I searched for a PDA for months and they were sold out everywhere I turned. I found it at Saveateagelestore and they were extremely helpful. I even contacted them about any warranty available and they looked into it. Great customer service. Once the product was ordered it was shipped immediately with no problems. Definetly some of the best customer service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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1/5
2004-04-12
"Apparently they don't have the murchandise they're selling. I asked for an estimate on when it would arrive and they said they keep the order open for 30 days and if it becomes available they get it and ship it. If not they'll notify me... IF? thought they had it to sell????"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Overall web site
5/5
2004-04-07
"Great reseller!!! I was very impressed with the software I received and the price I paid for it. I would recommend this to everyone. The only frustration I have is that I did not find them sooner and ended up paying more to get software I purchased in the past from somewhere else. Looking at their site I realize I could have saved a lot of $$$$ if I had found them sooner. Thank you again guys! Great work!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2004-04-02
"I actually had pretty good luck with Eagle in the past although they didn't have advertised items in stock at times. This time I ordered 4 Norton antivirus 2003 retail box which was advertised on pricewatch. I waited a few weeks and went back to pricewatch. I noticed that they had updated their ad on pricewatch but I had still not received the nortons. After about another week I checked their website. Surprisingly :) they still had it listed as backordered on their site with a much higher price. I called and was told that they had emailed me a cancellation notice which I never received. Funny, as I have always received their emails and I receive two advertisements from them since. The price of Norton 2003 has skyrocketed and I'm sure they just didn't want to sell it at the lower price. Won't order again from them."
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Is easy to do business with
Is committed to quality products and services
3/5
2004-04-01
"I placed an order with this CO and although I haven’t received my order yet and reserve final judgment until then, Their website gives you an indication that what you are ordering is in stock even when it isn’t. I placed an order for 3 copies of Symantec Norton AV 2004 and the next day received an email stating they didn’t have them in stock. I order allot of hardware/software for my business and it is very important that the web sites reflect weather something in stock or not. I will update further when I have received the items. I may be being a bit harsh this early on but with the intense competition in this area and when comparing this to other vendors this is a shortcoming.
April 7, waited 1 week for backordered item to arrive at the company, called and they said it had not come in yet. Cancelled order."
Detailed Ratings
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service being easy to reach
Overall web site
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Web site being easy to use
Speed of web site
5/5
2004-03-31
"Fast and good follow through on the order. They updated me everytime the status changed from confirmation of the order to shipping the order w/ a tracking number."
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Is committed to quality products and services
Is easy to do business with
5/5
2004-03-26
"W.O.W!
Wonderful product, price and service!
Outstanding staff - sales, technical, service and support!
Will definitely do business with these people and this business.
Thanks for the help, patience and my new camera.
Greg Robbins - Baton Rouge, LA"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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5/5
2004-03-23
"I have done business with Eagle for about 6 months and they are an excellent merchant. GREAT PRICES AND GREAT SERVICE! I highly recommend them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-03-19
"I placed an order online with this reseller on 03/17/04 at about 4:30PM EST for a used laptop (IBM Thinkpad PIII600/128MB/10GB/DVD/14.1TFT) about an hour later Shannon from their customer service department called me and told me that they were out of the item I wanted with the DVD, but had the exact same thing with a CDRW. I explained to him that I was going to use this for presentations and really needed the DVD. He offered to upgrade me to a (Compaq Armada PIII700/192MB/10GB/DVD/56k/10-100/Large 15" active screen) at the same price. They shipped the next day and I received an e-mail of the invoice with tracking number. The product came in excellent condition, and it works great. I am so stoked to finally have found a reputable online company that still feels the customer is #1.
I would recommend them to anyone."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-03-16
"Quick service, item correct and as advertised, excellent price. The attention to customer service is outstanding, with an immediate thank you along with confirmation of order, tracking info, and an additional follow up to ensure customer satisfaction.
Happy to rely on this company for future purchases."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
5/5
2004-03-16
"Excellent product, Nice selction, great pricing and excellent service. Extremely quick shipping too! I am very pleased with this company and highly recommend them to others."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-03-15
"I placed an order for a Kodak digital camera. The camera works great. I had some questions after I received my order. Customer service was very helpful with all of it. I also used the online chat before placing the order, they were very helpful. Kudos’ to Eagle and all the staff that helped."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-03-15
"Eagle Computer Systems had a terrific price on exactly what I wanted and they shipped super fast."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-03-15
"I am very impressed with this merchant. The shipment was prompt, the product was perfect, and the email communication I have had with them was very friendly! I am definitely a satisfied customer and look forward to doing business again in the future!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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