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1/5
2004-03-15
"I purchased a prodcut from them on Feb. 14th 2004. A day later I got a email saying it was backordered and would be sent 1-2 weeks later. Three weeks later I still haven't got it. I called the company, and she said that they "lost" the package and would send it out. A WEEK after that they finally send it out, and I will be ariving 1 month and 1 day later after I ordered it. Their shipping is very poor, and their service is very poor, I will NOT be buying from them again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-03-14
"I found Save at Eagle on pricewatch.com. I had been advised to buy from some other sites before I found SaE and didn't really have a good feeling about the web sites or their way of doing buisness. I ordered from SaE because they didn't advertise "unbelievable" things. They offered free shipping through pricewatch so I expected to get what I ordered in 4-8 days after I ordered it. In truth I had it before close of business the next day. Less than 15 hours turn around. I got exactly what I ordered and have been contacted by their customer service twice to make sure I was happy with the product. I will be buying from them again, absolutly no question."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-03-12
"I am very pleased with the service this company provided to me. My order was shipped within 24 hours of when it was placed. I also received an email telling me it shipped and providing tracking information. I highly recommend them and would use them again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being easy to reach
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-03-12
"Eagle, when it has the items in stock is very quick in sending out software. Even ordering a ground shipment has got it here as early as the next day, although it is usually two days before I receive it. I've never had trouble getting a hold of them on the phone and the free ground shipping on orders over 250 is a nice bonus. Their prices are consistantly among the lowest I find on the Internet through pricewatch.com."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-03-12
"Eagle Computer Systems offered a good price and very good service. The product was shipped on time and arrived as expected.
I am very happy with my experience using www.saveateagle.com."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-03-12
"I received this item so quickly that I actually wrote and thanked the staff at Eagle Computer Systems for their efficiency and professionalism.
I a camcorder battery recharger so I could record my daughter’s band performance and I could not find it anywhere except online at Eagle Computer Systems.
I called Eagle and asked for their assistance and not only did I receive it the next day but it worked perfectly! It’s a very fast charger. I am very pleased with my purchase.
And the recording of my daughter's band performance went off without a hitch, yippee!
Thanks again to Eagle for their speedy work. I will definitely use their services again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
5/5
2004-03-11
"Item arrived in good condition, shipped extremely fast!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-03-10
"I was pleased with the great price and reasonable shipping charges (no added handling charges)! I received the product on time. I would definitely go back next time for my computer parts needs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
4/5
2004-03-08
"Great price, easy to order, just delivery could be a little quicker. Thank you."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-03-08
"Purchased Norton Anti-virus software, site was easy no navigate, good prices, shipped on time."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-03-06
"Merchandise as promised.
Good Price, Quick Shipping.
Excellent communications.
Will buy again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-03-06
"I purchased a laptop computer. It was shipped promptly and arrived in the advertised condition and time. The service was better than most internet sellers. I would definately buy from them again and would recommend them as a good source to friends."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
3/5
2004-03-06
"This order was shipped with the wrong items.I had ordered Win 98 V1 & 98 SE combo5. I got Win 98 V1
&Win 95. I called customer service and this problem was taken care of so all is well."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2004-03-06
"I bought sw for home use, this time. I buy sw, hw for a government facility, and have used Save at Eagle in the past."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Web site reliability
Web site being easy to use
Speed of web site
5/5
2004-03-05
"Good experience. Prompt, good price and as represented."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Retailer Information
Contact:
M-F 8am-530pm Central Time
800-845-6471
service@saveateagle.com
Eagle Computer Systems
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