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5 / 5 (7 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
Free Shipping
Online Ordering
International
Money Wire
Six Months
Positive: 7
Neutral: 0
Negative: 0
Free ShippingMinimum Order
$55
$55
Online OrderingInternationalMoney Wire
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5/5
2023-07-27
My purchase issue resolved
"Anna was very helpful in providing guidance and support. Anna resolved my purchase issue effectively. Thank you!"
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5/5
2023-07-24
Amazing service
"Not only do I really love the deals that are on the website and the free gifts, but I also had amazing help from customer service with a mess up on my order that was totally my fault. The problem was quickly fixed and handled amazingly. Highly recommend this company"
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1/5
Updated on: 2023-07-07
Negative
"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
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5/5
2023-06-30
Problem solved
"I had a problem with an order and it was handled promptly without issues."
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5/5
2023-06-25
Excellent service and support
"Anna at EdenFantasys was top notch , fast and efficient service and advise, I will shop her again, thank you"
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5/5
Updated on: 2023-06-15
Customer Service representatives
"I had a minor issue when placing my order online. The prices had increased on a few of my items. I called customer service and spoke with a lady named Anna. She was extremely helpful fulfilling ny order and adjusting the prices to what I had had. She provided excellent service to me and honestly if it wasn't for her politeness and caring concerns to fulfill my order, I'd not put the purchase through. It's been a couple if not a few years since doing business with Eden Fantasys, but I do see future orders as long as my order comes to me nee undamaged and in perfectly working conditions. Until then, give em a try. They have some amazing offers going in all the time, and for sure an amazing woman on the other end of a phone call Anna! Hope this review reaches those of skepticism. Take care!"
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5/5
2023-06-08
Great customer service
"Easy to call and speak with a human representative. Handled my issue promptly and with great care. Thanks Anna!"
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5/5
2023-06-02
It was very easy
"It was so easy to call and get the help that I needed. It was nice speaking with a human"
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5/5
2023-06-02
Great Service
"Emailed questions regarding my order and Anna responded right away. Thank you Anna."
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5/5
Updated on: 2023-05-25
Awesome customer service
"I had an issue with a previous order. The level of customer service I received was absolutely top-notch. Five stars all the way."
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5/5
2023-05-11
Wonderful customer service
"I had the pleasure of working with Anna in customer service. The reason was I had orders two items but one of which never arrived. So, I called and was immediately connected to Anna. Initially she couldn’t find the product in question but her persistence did allow her to track it only to discover it was lost in shipping. This was not a problem as she apologized for the error and confirmed a new item would be expedited to me. Wonderful customer service!"
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5/5
Updated on: 2023-05-04
Awesome website
"I have been ordering for a mom for about 3 months now and at all that time I had one little problem with one product and the customer care got right on it and took care of it they are awesome and we'll get back with you as quick as possible I highly recommend this website"
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5/5
2023-05-03
Great customer service!
"I forgot to add my discount code, but Anna added it after the sale, no problem!"
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5/5
Updated on: 2023-05-02
A purchase conflict
"I had a lady named “anna” and she was super helpful and solved my purchase conflicts!!!"
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31 - 45 of 430 reviews
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About EdenFantasys
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Retailer Information
Contact:
10 AM to 7 PM EST, 7 DAYS
770-604 -1352
customerservice@edenfantasys.com
EdenFantasys
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Category Rank
EdenFantasys is ranked #3 in adult
EdenFantasysCS from EdenFantasys has responded
Posted Jul-10-2023In situations where a manager is temporarily unavailable, our customer service agents are trained to provide immediate assistance and resolve issues to the best of their abilities. Their intention is to ensure that your concerns are addressed promptly and effectively. However, we acknowledge that it's important for customers to have the option to escalate matters to a higher authority when necessary.
To improve our handling of similar situations in the future, we would like to offer our assistance in addressing your concerns directly. We would be happy to connect you with a manager via private email or arrange a time for a callback from a managerial representative. Please provide us with your contact information, and we will ensure that your issue is given the attention it deserves.
Once again, we apologize for any miscommunication or inconvenience caused! We value your feedback and appreciate the opportunity to rectify the situation.