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1/5
2020-09-23
GameStop is the worst
"Dealing with GameStop.com was the worst shopping experience of my life. It’s like they go out of their way to do a bad job. I preordered a game that had instant bonuses. After countless emails, they didn’t send the codes. The worst part was that each answer was different. First, the codes would be sent shortly. Then it was still processing. Yes a preorder is still processing so what does that have to do with codes? They put my money on hold so I basically paid for it. Then they say it was only available while supplies lasted! HILARIOUS! Online codes somehow have a limited supply? So I cancelled and bought it through Xbox, receiving the codes INSTANTLY. I then tried to answer others who posted questions about not getting their codes on the GameStop site. Guess what? Their moderators blocked them saying it was moderated due to not complying with their policy. I didn’t swear or anything just simply told the others about what I went through and how bad customer service was. Then I tried writing that I cancelled and got the codes instantly from Xbox. Blocked that too. Apparently the site moderators censor ANYTHING that makes GameStop look bad. Completely shady, dishonest company. I did like their brick and mortar stores but from now on I will go out of my way to never spend a dime at GameStop. I really hope they go out of business they way of blockbuster video. They really aren’t needed and you can get everything they sell at other, better, more reputable retailers."
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1/5
2020-07-12
Don't trust Gamestop!
"Don't trust Gamestop they use the Pandemic to ignore their customers. They don't answer emails or the phone and don't treat their customers right! Buyer Beware! They did not add my warranty at check with a refurbished game system. They did not respond to my emails. The stores were closed so I could not resolve at a local level. 3 months later when I finally got someone on the phone they refused to help me!!"
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1/5
2020-07-09
Shipping times are utter garbage! GameStop why bother even having an online business when shipping times are atrocious?
"I ordered 3 used games on your website on June 26th, it is now July 9th and the order still has not arrived.. I live in CA so its not some place of off the beaten path. The tracking shows delivery to be July 13th. That means it will be 17 days before I receive my order. That is absolutely insane in this day and age with all the shipping providers out there. If I would of known how ridiculously slow the shipping would have been from the get go I would have just gone to the store and picked the games up. With all due respect GS should comp me these games for free because of this Delay and inconvenience. I will make sure to share this experience with others."
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1/5
2020-05-25
Online is a scam!
"I purchased cards and was supposed to receive bonus items. Nothing.
I followed up and they claimed it started after my purchase. The ad said otherwise. They changed their claim and never gave me the items.
Then they had another ad showing a specific item was on sale - both naming and picturing it. I had to fight with them and email them their own ad to get the right price.
Then they wouldn't let me use my points I'd earned. Two weeks of "set up a new account" or "we'll call you back" and still no solution.
So much false advertising from this company!"
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1/5
2020-04-21
DO NOT SHOP AT GAMESTOP
"I wish i could give them a ZERO!! GameStop severely messed up my preorder but also has been avoiding doing anything about it. This my second time on hold with them and each time totally about 3HOURS EACH. This time i was on there for almost 3 HOURS and they didn't answer and gave me the busy dial tone! DO NOT SHOP AT GAMESTOP!!!"
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1/5
2020-04-17
Horrible
"I bought a copy of GTA w no warranty . The docs stopped working about 4 months after buying it. GameStop said I had to buy a new disc. Did that but bought the warranty this time , again disc stopped working . Went today to exchange under warranty, due to covid 19 no returns or exchanges. Said I have to buy the game again and then get a refund after this is over I said fine reluctantly I’ll buy a new game. He said you have to go online and buy I said fine I’ll do it from my car he said you can’t because it’s after 5 and orders after 5 can’t be filled till next day !! Done w GameStop !"
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1/5
2020-04-11
DO NOT BUY ONLINE
"Bought a used X Box One console online
Bought a used X Box One console online, got it shipped, faltered in one day, got told via email return it asn process taske 25 days for return new item or over 90 days for refund, power brick bad asn it was obvious they knew it was as they stated this happens in 60% or more of calls. DONT BUY FORM THEM you WILL BE SCREWED! My child is upset, a local store decided to get another in 3-4 days (which tbh does NOT help but hey at least the manager was nice since it was ordered online instead of the store) IF this one cost more I WILL NEVER ORDER AGAIN which is sad as I WAS a patron till now for over 13 years. Im disappointed in your services, customer support is null as you cant get them, email support ****. AGAIN NO ONE SHOULD EVER ORDER FROM THEM ONLINE, your device if NOT NEW will fault in the same month or week."
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1/5
2020-04-10
Horrible Customer Service!
"I ordered 2 items online and I also paid for faster shipping and handling. It should have taken about 3 to 5 days to arrived. On the 4th day, I checked the status of my order and it was still processing. No biggie right? I called them to cancel the order and the next day it was still active. I emailed them 4 times and it was still processing. Two weeks went by and I finally received the items that I purchased at Target instead of waiting because Gamestop could not give me an order status. I mean I paid extra, and I contacted them several times to cancel before the items left the warehouse. Go to Amazon, Target, Walmart etc instead."
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1/5
2019-12-27
Games not instock
"Theres no point in shopping at gamestop anymore.This is the third time ive gone to store picked a game from shelve just to be told its not instock after waiting in a long line too"
1/5
2019-12-23
Cancelled order 2 days before Christmas
"It’s awesome when you order something for Christmas and they cancel your order two days before Christmas with no notifications. First and last order with them ever! Total douchebaggery!"
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1/5
2019-12-11
This is by far the worst online purchasing experience I have ever had.
"This is by far the worst online purchasing experience I have ever had. It took a week for the unit to ship after it was ordered. I sent an email asking when the unit would be shipped and it took a week for someone to get back to me. All they did was give me a tracking number. and tell me to look in my spam. If the email was going to spam, then the email they sent telling me to check my spam would have also gone to spam.... If they had looked up the tracking number they would have seen the package had already been delivered rendering their email moot anyway. I opened the package and one of the external doors was broken (prior to being sent as the broken off portion of the arms were not in the unit or box). The unit was also filthy and stickers left on it. I cannot believe the store it came from sent it that way.
I took it to the local Gamestop at Northtown Mall in Minneapolis MN. They where great! They cleaned the unit inside and out. They replaced the door (not red like the unit but not their fault). They even made sure the unit was working. They also noticed that I was not sent the nun-chuck part of the controller and got me one before i left. The staff at the store is the only thing that kept me from just swearing off of Gamestop permanently."
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1/5
2019-12-02
Don't order anything from Gamestop online if you value your sanity
"If you try to order online at Gamestop, especially during their sales periods, prepare to get your order cancelled. At this point I've made 13 different orders over the course of 4 days. 11 have been cancelled with no explanation, 1 sent, and 1 pending. I've had at 4+ customer service calls to Gamestop (not including the calls to my banks) with a total wait time of ~2 hours (not including the amount of waiting they make you do while you're talking to someone, their system is not very efficient).
The worst part is it takes at least 24 hours (though my most recent one occurred at the 36 hour mark) for your order to process, meaning you will think your order will go through, just to have your hopes dashed. I'd honestly prefer a speedy cancellation over the kind that you wait 12+ hours for, especially since these deals are time sensitive. I know the subject line format for their cancellation email so well at this point because it has ruined my mood many times this weekend.
The most common response they will give is an issue with your bank (not the issue, I've checked). At one point their customer service genuinely said there's nothing we can do, we don't know why your order cancelled, and suggested I use a different card or email. I've used THREE different forms of payment (how many do they expect me to have?) including Paypal. Even when using Venmo through Paypal and paying with my balance (aka no banks required), that still didn't go through. It's also a common response to just purchase it at a physical store but if that was a viable option, why would I have spent so much time trying to order it through the website? Not everyone lives close to your stores.
This has been THE WORST customer experience I've ever had. The customer service is SO UNHELPFUL. If you're going to have an outdated system, at least know what's wrong with it so people can get help. Gamestop is too big of a company to be this incompetent. My experiences in store (back when I lived close to one) was fine but I will try my best to never spend money at Gamestop again after this.
Currently I have $3,370 on hold for trying to make a $305 purchase. Thankfully I don't have any bills that need to be paid at this time while I wait for my two banks to reject these numerous STILL PENDING charges that Gamestop has automatically cancelled the orders for while still claiming the issue is on my financial institution's end. For the average consumer, they would have given up by now. You'd think after putting me through all this, I'd at least get some sort of discount compensation (I feel like this has cut 1-2 months from my life just from the stress and anger) but no, it's clear Gamestop as a corporation does not care about it's customers. I for one have given up on Gamestop. I hope you learn from my mistakes."
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1/5
Updated on: 2019-11-30
Terrible Service and they Stole my Money
"I ordered online and overnight 2 of my 3 items got cancelled when I had a buy 2 get 1 free deal so that was not applied anymore, as well as $25 store credit that I can't get back, and I have not received a refund. I called customer support and i was on hold 1hr 45min to spend 20 min trying to get them to help me but they kept saying they couldn't do what I was asking. She couldn't even cancel the 3rd item on my order so I couldn't get that money back either meaning I couldn't even cancel and reorder. I asked for a manger and was placed on hold yet again for 2hrs 45min this time then I finally gave up and hung up the call. After a total of a 5 hour phone call, no progress was made and I am still missing my credit and have no refund."
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1/5
2019-11-27
0 stars - horrible customer service and misinformation
"I was told that I could trade in my Dualshock 4 controller even though I iterated multiple times that I had the joysticks completely changed. Management that I spoke to said it wouldn’t be an issue. I brought my controller in days later while other associates were working and all of a sudden my controller “no longer meets trade-in requirements” even though it works perfectly fine and has no issues. When I told them that other management said I could trade it in, he rudely said “I am not accepting your controller.” Terrible customer service and uneducated associates. Guess what, Gamestop? CUSTOMERS ALWAYS COME FIRST. Especially loyal ones such as myself that has spent hundreds and thousands of dollars at your locations. This is why you will be out of business to better retailers that take care of their customers. Contracted customer support and all they sent back was an auto-generated email stating that “trade-ins are subject to manager approval.” Will NEVER shop there again. Associates cannot be trusted and troublesome situations become “he said she said”. Instead of handling the situation professionally and honoring what management told me, they lost a loyal customer that will NEVER spend another PENNY at another Gamestop EVER AGAIN."
1/5
2019-11-07
Shady Company
"They sold me a resealed game as brand new. When I got home and noticed the disk had fingerprints and scratches on it I went back to try and return it. They refused and said that they commonly reseal their games and that they wouldn’t accept a return because it wasn’t new. IT WAS NEVER NEW IN THE FIRST PLACE. Last I checked it was illegal to take products out of their factory seal and sell them as new items, apparently Gamestop doesn’t care to routinely break the law. Don’t support this company and their illegal business practices, I know I’ll never shop there again."
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31 - 45 of 389 reviews
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GameStop is ranked #16 in games
GameStop is ranked #6 in computer & video games
