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5/5
2007-08-10
"HKFlix has an amazing variety of DVD’s from around the world; it’s a paradise for die hard collectors like me and anybody else. They offer fantastic prices, swift delivery and state of the art service. They are the best!"
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1/5
2007-07-24
"I have been an avid customer of HKFLIX for over a year spending about 800.00 in DVDs from them. For the most part, their prices are very good. There customer service is very questionable. A few months ago I bought a DVD that was missing subtitles. I prefer my movies with them. I could send it back, but I would have to pay shipping cost. It would not have been worth the trouble. In this last batch of CDs, I have one that has NO sound if I try to listen to it in its original language. I have not bothered to try to contact them about this yet. What I am writing about here is how rude their customer service has been about another matter. Out of the blue last week I got an email from them saying, RESUBMIT YOUR CREDIT CARD INFORMATION. There was no explanation as to why they were asking for this info. I sent them an email saying that it is not good business practice to just out of the blue ask for people's cc info. I was told that a movie that I ordered a while back was now in, but if I did not want it cancel my order. Next thing I know, I am getting these sarcastic emails from nameless customer service reps. I once again told them that with all the scams online, it is bad business to ask for financial information without an explanation as to why. I asked them not to e-mail me again. Since then I have gotten TWO more mails from them. This is the last one I got on 7/21 "You are the one who chose to initiate this discussion in a rudely self-righteous manner. We've never had any other complaints from customers on this issue, hence I was trying to determine your concerns. Sorry to have wasted your time trying to address your concerns. " I have been trying to find a phone number for this company, but the one listed is disconnected. No surprise there. Amazing, a customer is rude and self-righteous if she has a concern about how her credit card is being used? Aside from how rude and thoughtless they have been, it is absolutely appalling that AFTER I asked not to be contacted, they still sent me e-mails. I can understand the one to cancel the order, but this last one? Of course, no one used their names in these e-mails and like I said, there is not WORKING number at which to contact anyone."
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5/5
2007-07-20
"I can't quite recall exactly when I stumbled upon to HKFlix.com, but the sheer breadth of the movies/titles they offer coupled by the fact that they are swift and clear in their execution of ever single order I have made thus far, indicates the scope of their professionalism- at least I think so.
I have also always been appreciative of the care taken in packaging my orders prior to shipping. It all culminates into a great online experience where I no longer have to worry over dubious sites for certain movies I won't find at most other places.
Excellent, excellent work from everyone at HKFlix.com. I am glad I found your site and will continue to endorse it through shopping there, word-of-mouth, and giving quality feedback.
Thank you all."
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5/5
2007-05-17
"I am Very satisfied with 7 Commandments of Kungfu, as I am with all other dvds I have purchased from HKFLIX. I received my dvds in a timely fashion and the quality of the dvds were immaculate. I wouldn't shop any where else for my dvds and merchandise."
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5/5
2007-05-10
"Amazing Service...I found all the DVD's I was looking for at Great Prices...I had question about my order so I E-mail them and received a reply in less than 20 minutes...This is my first time using HKFlix but it wont be the last. HkFlix is now my go to site for all my DVD Purchases...Highly Recommended!!!"
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5/5
2007-03-21
"HKFlix.com performs superior service! They have shown diligence and assisted me in completing a hard-to-find order now as well as in the past. They should be rated "A+" for their outstanding customer service!"
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5/5
2007-02-21
"Wow, HKflix has never failed me when it comes to region-free dvd players and customer service.
I'm not familiar with the constant upgrades to entertainment technology, but HKflix's tech and customer service reps make it all easy to understand. The Oppo 970 that George recommended is perfect, and customer service worked with me from start to finish, even when I gave them the wrong zip code for shipping.
HKflix.com is the one store I know that I can count on for all my dvd hardware. I won't go anywhere else for my dvd players.
This the type of care and knowledge we need across the board.
very happy,
Kim"
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5/5
2007-02-14
"It is my first time buying electrical items from international website. I was worried about shipping and support. However, this company provided the best and fastest customer service, that ensured my confidence in the purchase. Shipment took 3 days (over weekend) to arrive and without any problems. Everything was in working order. I would highly recommend this store to my fellow country mates/peers. I look forward to transacting more with this store in the future."
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5/5
2006-12-14
"Excellent service from this company. Very highly recommended. There is no one more reliable in the distribution of kaiju films."
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5/5
2006-12-02
"Always fast to ship and confirm orders. I also reccommend buying any DVD players you need from them as well. I wish all companies were as efficient and courteous as HK Flix."
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5/5
2006-11-18
"the power search is wonderful. i dont like watching films with swearing, sex, violence etc. and i have found their rating system to be excellent. i found 10 films i wanted in about 30 mins. this can take hours on other sites.
they also generally provide much more information about films than other sites.
my order was dealt with very efficiently."
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5/5
2006-10-09
"*UPDATE* HKFLIX.com is even better than I though when first writing this review! I got follow up email personally typed by an actual human in a very pleasing manner. You can't go wrong with this site and the people behind it.
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HKFLIX.com Is a great place. Their site is easy to use, the descriptions are clear (allowing me to discern between the 'Special Edition' and far more complete 'Collector's Edition' I wanted, their price was substantially lower than any of their competitors, and finally.. Their order emails and correspondence was fast and personable (including a courteous personal reply to my exuberance in having found a DVD set I have literally been waiting near 20 years to be released... Anyhow. If you like supporting the not-amazon or not-walmarts of the world especially this site has value in spades.
Thx HKFlix!"
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5/5
2006-09-22
"Great experience! This website really does an outstanding job in providing user rating on their videos. If you love kung-fu flixs, you gotta check it out."
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5/5
2006-09-10
"Brilliant comapny - supplied me in the UK with a very hard to find DVD (Alistair Maclean's "When eight Bells Toll") from the early seventies. Could not get a copy over here even though the DVD company are only 35 miles from where I live! HKFLix delivered faster over the Atlantic than most local companies at home. Highly recommended AAAAA"
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5/5
2006-08-20
"Order was placed on Friday. Availability and selection were very clearly stated, and the ordering process was simple, clear and secure. The in-stock items were put in the mail in secure packaging on the same day. Tracking of the order was easy and accurate. The products arrived on the Monday following, in excellent shape. All contact with customer service has always been cordial and promptly answered, and all transactions have been entirely satisfactory. I have corresponded with the webmaster and customer service on a number of occasions to clarify orders and reviews and regarding back orders. In every case I have received a prompt, friendly and extremely helpful response. This is a very pleasant business with which to do business."
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