- STORE REVIEWS
- PRODUCT REVIEWS
2008-11-16
5/5
"I was relatively well impressed with this order. The prices showed no significant discount, but there were a number of titles available which I had not been able to find elsewhere. Shipping charges are reasonable on small orders, and waived on many larger orders. The shipment was put in the mail withing two days and arrived in a timely manner - in this case slightly less than one week. There is an offer to receive one selected title for free with the purchase of three specific titles. I have taken this and been somewhat satisfied, but the list of available bonus titles is fairly thin."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2006-08-20
5/5
"Order was placed on Friday. Availability and selection were very clearly stated, and the ordering process was simple, clear and secure. The in-stock items were put in the mail in secure packaging on the same day. Tracking of the order was easy and accurate. The products arrived on the Monday following, in excellent shape. All contact with customer service has always been cordial and promptly answered, and all transactions have been entirely satisfactory. I have corresponded with the webmaster and customer service on a number of occasions to clarify orders and reviews and regarding back orders. In every case I have received a prompt, friendly and extremely helpful response. This is a very pleasant business with which to do business."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
