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5/5
2018-11-19
Wonderful Customer service
"Jackie was a pleasure to work with!! Fast and friendly customer service."
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5/5
2018-11-16
Great Customer Service
"Our church did not have any AED's and decided to buy some. I was asked to research prices and vendors. I found Heartsmart while researching and called to get quotes on two different AED packages. I spoke to Mallory O'Neill and she was amazing. Not only did she get me the quotes in a matter of minutes, but she beat the prices of three other vendors that I had contacted. Naturally we went with Heartsmart thanks to Mallory. I wish every company had customer service reps as pleasant and knowledgeable Mallory."
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5/5
2018-11-16
Danby Order
"Wonderful customer service provided by Sam Cole!"
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5/5
2018-11-15
Customer Service with a WOW!
"Ms. Diane C. provided superior customer service during our search for the best AED for our church. Her product knowledge and communication skills are two great attributes, which make Heartsmart a go-to company. Her concern to provide the right product to meet our needs and ensure proper training was available was a comforting experience. My sincere thanks to Ms. C. and Congrats to Heartsmart for such a wonderful employee.
John
Temple Baptist Church"
5/5
2018-11-14
Great Service
"Shannon was very knowledgeable about the different AED's and helped to pick the right one for our office and our church."
5/5
2018-11-14
Great Customer Service
"Mallory was great and helped me walk through the process step by step. I will be doing business with you again thanks to Mallory."
5/5
2018-11-14
Awesome job
"Shannon long is the best. She answered every question promptly and I was able to make my purchase smoothly!"
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5/5
2018-11-13
Professional experience with Shannon at Heatrsmart
"As we are a medical/educational rehabilitation center, having reliable defibrillators is a must. Shannon was very helpful with battery and pad replacement. This type of service gives us peace of mind that, if necessary, the equipment will work as intended."
5/5
2018-11-13
Great customer service
"The entire process was very easy. Shannon was extremely helpful; ensuring that any questions I had regarding my purchase was answered in a timely manner."
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5/5
2018-11-09
Owatonna Fire Department
"Shannon did a great job helping our department solve our needs and educate us on proper maintenance and care for our current AED's."
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5/5
2018-10-24
Concordia & Mallory
"What a personality Mallory has excellent help in providing the information needed to present to the church council thanks Mallory"
5/5
2018-10-16
AED
"I had to order a new AED for our church. Shannon Long was my "go to girl". From start to finish she was a joy to work with. I give her ***** stars!"
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5/5
2018-10-16
Customer service - Outstanding
"Reached out to the company for informationas we were looking to purchase another unit. From first contact, the representative desire to help with the process was just outstanding."
5/5
2018-10-15
"From finding HeartSmart online, to receiving our new AEDs in the mail, and every point in between, Sam was so wonderful to work with. I had never actually gone through the purchase order process before, and she was so helpful and walked me through every step. Thank you for a wonderful experience! If given the opportunity, I will not hesitate to use HeartSmart again in the future."
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5/5
2018-10-10
A great asset you your organization
"I made a mistake in ordering AED pads and needed to return the excess number of pads for credit. We have 5 AED units, the contact pads to which, needed to be replaced. I was unfamiliar with the nomenclature and ordered what I thought was 10 pads (two pads per AED); however, I ordered 10 packets, which contained 2 pads per packet. I had ordered twice the number of units needed. Amy Luliani was my contact and helped me through my embarrassment and put everything in order for the return and credit back to American Express card. She was also patient with me and kept me notified of the status of the return and credit back to account. I appreciate working with efficient people.....at IBM we refer to them as "customersyntric". She's good and a definite asset."
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