Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I bought some tires from J&P cycles. The only reason that I chose them was a 15% discount offer for subscribing. The offer didn’t mention any exclusions. The payment page didn’t either. It processed without the discount. I spoke with their customer service rep who told me that tires are excluded but she would help me by canceling the order through PayPal and running it directly from my credit card with a 10% discount. She said that she was having trouble canceling it, so I offered to take care of the cancellation. She said that it “needed to be done the right way “ so she would handle it. I never heard from her again. I believe that I was purposely misled in order to persevere the sale at full price. It was the same price as other sites without promo discount codes. I’ll never deal with them again."
We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customers shopping experience. J&P Cycles is committed to bringing our riders the best customer service and a vast array of options. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
"Used part finder and ordered part it said. Received the wrong part and was told by customer service that I must have a custom bike, it’s factory where this part is concerned. Ordered from another site that sells…”gear” for “cycles”… and have had zero issues."
"I ordered $400 worth of stuff three items they came from three different locations and were unable to track two of them showed up on my doorstep a week after ordered"
"They forgot to send part initially, after the 6th day with a track # but no progress I called and got the part shipped that day. Received as promised just took more time than normal."
JPCyclesKE from J&P Cycles has responded
Posted Sep-24-2021