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3.69 / 5 (1,204 reviews) average score over the past This merchant had 63.37% positive reviews over the last Six Months
Six Months
Positive: 763
Neutral: 73
Negative: 368
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5/5
2025-03-05
Ironton Parts
"I've owned an Ironton Mitre saw for a few years and needed to replace a part that wore out. Didn't give much hope that I'd find it, BUT I was referred to Jacks Small Engines. The representative I contacted was more than helpful, confirmed the part number. Saved me from likely having to purchase a new saw."
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5/5
2025-03-05
Right part great service
"FedEx was slow, but one call and Jack’s took care of it , two days port was here! Thanks"
5/5
2025-03-05
Great Seller!
"Great Seller Great Transaction. Thanks!"
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1/5
2025-03-05
30 Days to Get Parts?!
"I ordered the parts to a pump that we use for the ranch on February 2. It’s now March 5 and all we get are emails that say: extended delay from the manufacturer. It would seem to me if they really cared about our business someone would’ve reached out and found an alternative solution or at least communicated directly with us."
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5/5
2025-03-05
Good price and rapid delivery
"got parts for my husqvarna blower - easy-peasy"
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5/5
2025-03-05
Thanks
"You folks were great. Good price, everything was available and arrived quickly."
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5/5
2025-03-05
Good pricing ans customer support !
"I ordered a 200 W solar panel And I had a question called Customer support and they were very responsive."
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1/5
2025-03-05
Where’s my refund?
"The part I ordered from you was out of stock and needed to be ordered. A few days later I’m told that the part was unavailable. I’m still waiting for my refund on my credit card that was charged prior to you having the part.
Can I expect a refund?"
5/5
2025-03-05
Mower part
"Part fit perfectly made my mower like new again"
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1/5
2025-03-05
Maybe I made a mistake buying from Jack's.
"I ordered parts ( order# ***-***-****) for @ $600. They received payment in full in mid January. Here it is March 4th and no parts. Unreliable? Dishonest? Just not very good? You tell me!"
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5/5
2025-03-05
Excelent service.
"Products were of top quality and on time."
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2/5
2025-03-04
Poor communication
"Ordered part 2/02/25, and still no delivery or confirmation when the part will deliver. Status is "Extended delay from the vendor". I called Jacks and the customer service stated they do not have a confirmation so they cannot tell me. I cannot order parts for a business when a vendor cannot tell me when delivery is or communicates effectively. I am in sales, my customers would not except this reason."
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3/5
2025-03-04
first time user
"always saw this site on the web but never used it until now. was kinda disappointed that alot of items were not stocked and backordered. then there were problems with credit card billing."
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1/5
Updated on: 2025-03-04
Need a call
"I tried to order a part. The website was down. When I called in the receptionist said that they’ve been having problems with the website for quite a while. That happens but she was very helpful. Got my parts ordered then I waited and wondered where they were at. I work with my hands I’m not a computer geek as most of your business is done with laborers. It seems like you would be willing to call and tell them when you have a failure in our unable to provide a part. This wasted quite a few working days for me. it is still OK to talk to your fellow human beings. I don’t read my emails because I am totally overwhelmed by them. I suspect most of your customers would feel the same way. But it is much easier for you just to send an email and hope somebody can figure out what the hell they’re going to do next when they finally get to it ."
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5/5
2025-03-04
Great Parts
"I really appreciate the quality of the part I received and it was delivered quickly! Thank you!"
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271 - 285 of 104284 reviews
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Retailer Information
Address:
1745 W Jarrettsville Rd Jarrettsville, MD US21084
Contact:
9-6 EST M-F, 9-5 EST Sat
877-737-2787
orders@jackssmallengines.com
Jacks Small Engines
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Category Rank
Jacks Small Engines is ranked #1 in home & garden
Jacks Small Engines is ranked #1 in gardening & landscaping
