ResellerRatings
preloader
Jacks Small Engines
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
3.77 / 5 (1,229 reviews) average score over the past
5
60.9 %
4
4.6 %
3
5.6 %
2
8.1 %
1
20.8 %
Positive: 805
Neutral: 69
Negative: 355
This merchant had 65.5% positive reviews over the last Six Months
rr-logo
Write a Review

Customer Reviews | Filter Reviews

  • Customer Service
  • Payment
  • Product
  • Service
  • Shipping
  • Technical
5/5
2025-02-18
as described
"great xxxxxxxxxxxxxxxxxxxx"

Detailed Ratings

Pricing of products and services
Helpful
Cool
Delete Review
Share

3/5
2025-02-17
Still waiting
"Still waiting wondering where and when my order will arrive"
Helpful
Cool
Delete Review
Share

5/5
2025-02-17
MTD Snowblower Parts
"Jack's had the parts I needed and delivery was quick. Very Satisfied."
Helpful
Cool
Delete Review
Share

5/5
2025-02-17
Perfect!
"Everything went together perfectly and is working perfectly. Thank you! Couldn't have done it without you."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

5/5
2025-02-17
Correct part delivered quickly
"I ordered a specific part, got the right one."
Helpful
Cool
Delete Review
Share

4/5
2025-02-17
Great web site to use, For spare parts.
"Did receive parts which was lucky, the box's was very ripped and had a lot of packaging tape around it. Might be better to have parts is a stronger box or a box in side a box's. Cheers"
Helpful
Cool
Delete Review
Share

5/5
2025-02-16
"I ordered a couple of things for a engine and then discovered a Crack in the block and didn't need the parts anymore. They canceled the order and credited my account back. Great service."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2025-02-16
Horrible service
"I’ve been two months waiting for a fuel cap for a small engine a fuel cap. They keep sending me emails every couple of weeks saying it’s on backorder."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

2/5
2025-02-16
"Was to take 2 1/2 months to fill my order had to cancel this order abd find a faster route fir parts"

Detailed Ratings

Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

2/5
2025-02-15
Canceled without notice
"We had been waiting for an order. Relieved notice that some came in and was ready to ship, then it came in. Next thing we received a credit back for unshipped product. Come to find out, those items were no longer available thru Jack's. Would have been great to be notified back when they knew they weren't available so we could have been working on another avenue. The job waiting for parts was time sensitive."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1/5
2025-02-15
not in stock
"still have not received parts"
Helpful
Cool
Delete Review
Share

5/5
2025-02-15
Snowblower carb
"Exact parts I needed for 40 yo Ariens"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

5/5
2025-02-15
Great experience
"Received my order ahead of schedule. Great packaging, item was in perfect order. I would definitely recommend Jack's small engines to everyone."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

5/5
Updated on: 2025-02-15
filters
"Exactly what I needed....thanks!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

3/5
2025-02-15
I only received 1 item that in l ordered
"Are you not able to get other parts??"

Detailed Ratings

Pricing of products and services
Helpful
Cool
Delete Review
Share

286 - 300 of 104202 reviews
cell_image

Read our Trust Guidelines

To learn more about reviews and trust on ResellerRatings.com, visit our trust page.

cell_image

Help Report Fake Reviews

Notice something strange about a store's reviews? Let us know, or report the review directly.

Retailer Information

Address:
1745 W Jarrettsville Rd Jarrettsville, MD US
21084
Contact:
9-6 EST M-F, 9-5 EST Sat
877-737-2787
orders@jackssmallengines.com

Jacks Small Engines

visit the website

Share Jacks Small Engines's Store Rating

0%

Reply Back Rate

This retailer does not reply back to reviews.

Collection Status

This company is currently soliciting reviews

Active Rep

preloader

Category Rank

Jacks Small Engines is ranked #1 in home & garden

Jacks Small Engines is ranked #1 in gardening & landscaping