Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"This is just the place I was looking for . They carry tons of parts for my old 1982 Honda ex5500 generator. Customer service was great and I like how they can show if the part is available and if it has to come from the dealer or if Jacks has it in stock."
"I've received two emails at different dates tell me that the part has not arrived at the warehouse yet. The last one that the date that they were supposed to get the part was supposed to arrive the 26th of this month. I've yet to receive any email of the status of the part. Communication is little to none. But, of all the times I use them this is the first time I've had a part issue. Almost 2 months now and I'm still waiting for a part to show up at the warehouse to be sent to my place."
"Although I knew the part was going to be a backorder, I was still under the impression it would ship in 2-10 days. Maybe simple missread or missunderstanding on my part. I received two follow-up texts, both still telling me the item was backordered and is expected to ship in 2-10 days. I finally made a phone call today, after a month, and leared the part will not be here for another month. The representative on the phone was very helpfull and even put me on hold to call the manufacturer for an ETA. This new information resulted in my making alternate plans for the job and use of the equipment I am trying to repair. I would have done this a month ago if I had known it was going to be a two month turn-around time. Maybe should not state on the same page the item is backordered and shipping is expexted in 2-10 days. Hoping to get my part. Thank you."
"I needed the hydraulic hoses, fittings and filter for a 10 year old log splitter. After finding part number from manufacturer, was able to order kit from Jacks. Kit arrived in just a few days and had all the necessary parts as advertised. Log splitter is operational again."