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3.74 / 5 (1,222 reviews) average score over the past This merchant had 64.81% positive reviews over the last Six Months
Six Months
Positive: 792
Neutral: 71
Negative: 359
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1/5
2025-01-09
Product back ordered
"This is the 2nd time ordering the cap for the fogging machine. the fist one I received was the wrong size"
1/5
Updated on: 2025-01-09
Very poor customer service!
"Almost two months later no part or communication. When I called to see where my order was I was informed they cancelled it and was going to mail me a check. I received email to rate their service but not notified of cancellation. Very poor customer service! Would not buy from them again."
1/5
2025-01-09
Zero stars... Very bad experince. The shipping charges were a rip-off!!!
"Very bad experience. I will never buy from Jacks Small Engines (JSE).
I spent $26.41 on 4 items for my DeWalt rotary sander. Not bad. But the shipping charges were a rip-off!!! I was charged $29.95 because they considered that Puerto Rico (PR) is an international destination.
I exchanged email with their rep Jess M to understand if this was a mistake or the reasons why this freight charge was so high. But every time I asked or presented an argument, he/she responded with different reasons (very short explanations that make no sense) why JSE charged me $29.95. First I proved that PR is a domestic destination and also proved based on the original shipping label that the freight service used was USPS Ground Advantage service for a package weight up to 8 ounces to zone 7, commercial rate at a cost of only $5.75 (or less), not a flat rate of $29.95 a Jess M indicated. Jess M did not explained why the difference between the $5.75 USPS freight and the $29.95 charged.
With this scheme, JSE is making more money on the freight charges than what they are making on the sales of their products.
This was my horrific experience with Jacks Small Engines.
- Manuel Seda"
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1/5
2025-01-09
false inventory
"parts in stock were in fact not and im still waiting. its been a month"
5/5
2025-01-09
snowblower
"the parts are just what I need at a very fair price.... Thanks"
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3/5
2025-01-09
"I have not received my order still waiting . Placed it on 12 9 2024."
1/5
2025-01-08
Very slow shipping
"It's been almost a month and still no parts"
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5/5
2025-01-08
shear bolts
"right pats, good mail time"
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5/5
Updated on: 2025-01-07
Very satisfied
"Parts arrived quickly and went on as the should. Easy place to work with"
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2/5
2025-01-07
Still waiting on my order...
"Order was placed a while ago. Still no word on when it will arrive."
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5/5
Updated on: 2025-01-07
"Outstanding great experience would order again"
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556 - 570 of 104221 reviews
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Retailer Information
Address:
1745 W Jarrettsville Rd Jarrettsville, MD US21084
Contact:
9-6 EST M-F, 9-5 EST Sat
877-737-2787
orders@jackssmallengines.com
Jacks Small Engines
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Category Rank
Jacks Small Engines is ranked #1 in home & garden
Jacks Small Engines is ranked #1 in gardening & landscaping
