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4.92 / 5 (99 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 99
Neutral: 0
Negative: 0
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- Quality
5/5
2025-02-18
Roseanne is the best ️
"After placing an order I contacted them re shipping and asking if it could be expediated due to it being for a gift. In less than 24hrs Roseanne contacted me saying she had contacted shipping co. No problem and a pleasure to deal with! ️️️️️"
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5/5
2025-02-17
Excellent support
"My order arrived with part of the item missing, I reached out to to customer support and Soraia was very helpful in ensuing the missing item was shipped to us"
5/5
2025-02-17
Reklamation einer Lieferung
"Ich war sehr zufrieden mit der Hilfe von Yuriy vom Kundendienst! Er hat mein Reklamationsanliegen und meinen Wunsch nach Rückerstattung sehr schnell und freundlich erledigt. Vielen Dank!"
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5/5
2025-02-13
Customer Service
"Thank you Soraia for all your help and a satisfactory conclusion in dealing with my order."
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5/5
2025-02-05
Awasome experience
"Decent shopping experience! LightInTheBox offers a wide selection of products at competitive prices. Shipping can be slow, but overall quality is good. User-friendly app and responsive customer service."
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5/5
Updated on: 2025-02-05
Great service
"I like their service.They deliverd clothing, phones, toys, wigs.I am so happy ."
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5/5
2025-02-05
Happy customer
"Awesome experience... I'm really happy with the product..and service."
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5/5
Updated on: 2025-02-05
Experience was very good the product was very nice and i love the art
"They provide a well finish product that are so amazing and like it product and his service"
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5/5
2025-02-05
nice and amazing
"very nice shopping platform
easy to use,user friendly, amazing features, reasonable price and many positive reason to use it"
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5/5
2025-01-28
Exceptional Service and Stunning Wall Art!
"I recently bought a wall painting from this shop, and I’m extremely satisfied! The customer service was excellent, helpful and attentive, and the painting’s quality is outstanding. It has completely transformed my space. Highly recommend!"
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5/5
2025-01-23
Great customer service
"I placed a large order with LightInTheBox but two jackets were too big for me. Customer Service agent, Rui Machado, was very helpful in helping to resolve this problem that was mutually satisfactory. Communication is very important if there is an issue with your order but Rui kept me updated on a daily basis. I now feel very confident about dealing with this company because not only are their CS agents great, but the clothes they sell are cool and unique too. Indeed, I've just placed another order for 6 men's tops and I know I'll love them when they arrive."
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5/5
2025-01-22
Excellent customer service
"Unfortunately, I had to return a product as it didn’t fit the description and what I was after. Soraia from the Customer Service team was excellent in dealing with the situation and offered me options to make the return process a lot easier. This included a partial credit with the option to keep the product. I would buy again from Light box because of their customer service. ticket ID 103331147"
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5/5
2025-01-16
Rescued Delivery
"I had experienced a secure delivery issue in Melbourne due to my apartment building having a locked security entrance to the building lobby and mailboxes! With nowhere other than to leave my delivery in a safe and secure place, my delivery was unsuccessful and I unsuccessfully sought to communicate with the local courier company to arrange delivery and/or pick! LightInTheBox Customer Service Team was very helpful and I am very appreciative of the efforts by Soraia which resulted in a successful and secure delivery several days later. primarily Thank you Soraia, you made all the difference!"
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5/5
2025-01-16
Complete satisfaction
"I had a problem with an order I placed, I contacted customer support who held my hand and guided me . The end result was total and complete satisfaction, thank you so much for your professional and polite support."
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5/5
2025-01-08
Excellent customer service
"I made an error on size for my order and only realised the next day, I made a request and Josue, sorted it out very quickly"
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16 - 30 of 16248 reviews
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Retailer Information
Contact:
Monday to Friday 9:00am-6pm CST
http://www.lightinthebox.
feedback@lightinthebox.com
LightInTheBox
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Category Rank
LightInTheBox is ranked #20 in shopping
LightInTheBox is ranked #16 in apparel
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