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5/5
2005-08-04
"Monarch has EXCELLENT Customer Service. There was a delay in my order, and they were able to expedite it through, and get the item here on time. Prices are excellent, and, Sterling, I just want to say THANK YOU! In the future, my orders will be coming through your company."
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Making decisions on their own
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Resolving problems
Being trustworthy
Being easy to reach
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5/5
2005-08-04
"I have ordered several items amounting to several hundred dollars from monarch computer. I have never been disapointed in anything I ordered and received. I have never failed to receive my order in good shape and timely fashion. I would recommend monarch to anyone who orders online, you will get exactly what you order. The web paige is very easy to follow. You can order with confidence and set back and wait on your order Thank you Monarch for making my online ordering so easy. william g. simmons ****@****"
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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3/5
2005-08-04
"these guys are a joke. they take FOREVER to "process" an order. If you are going to buy parts, forget these guys even if they are cheaper. In my opinion it just isnt worth the 2+ weeks to receive an order. Especially not when Newegg.com almost always ships within 48hrs.
****UPDATE****
I was contacted by email the day after writing this review and was asked to call a representative on his cell phone (!). He apologized, pushed my order through via overnight shipping, and took very good care of me."
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Overall quality of the company
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Web site being easy to use
4/5
2005-08-03
"My order was delayed for various reasons and I had some initial difficulties getting an explanation for the delay, but eventually I was contacted and the problem was resolved. The Friendly customer service through the whole experience was very much appreciated and the representative that eventually contacted me went out of his way to make things right. Thanks."
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
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Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Web site being easy to use
5/5
2005-07-31
"Monarch has some of the best prices for custom built systems. They have a wide selection of components to choose from. All cables are tied off neatly. Monarch does thorough diagnostic testing and quality inspection before shipping.
I had been using an Alienware computer. I am glad that I gave Monarch a try. I saved a lot of money and have received excellent service. Everyone I was in contact with at Monarch was helpful and friendly. I will definitely be doing business with them again."
Detailed Ratings
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Value the company offers
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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5/5
2005-07-31
"purchased a custom sli gtx7800 (2cards) amd duel processor core and all the bells. system has better though similar components then a velocity micro. it cost $500 cheaper. it arrived double boxed in three weeks after order. had to wait a week for vidio cards and processor as they were just released. worked great out of box. now 3 weeks in full use i've had no problems. half-life2, doom3 & farcry all play at full specs and no slowdown. can also have other program running while gaming. also firewall can be on with half-life2. monarch has a very helpful forum for help choosing your configuration."
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Being easy to reach
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5/5
2005-07-31
"This company is great. I came to them to buy just a couple components and after hours of looking around for different prices I found that their prices were so competitive that I bought almost my entire set of new computer parts from them! A couple of the items were back ordered and took a little longer than their estimate on the website, but that was my only problem. Yet, their customer service upgraded what I was buying to a better product for FREE because they had it in stock and I waited longer than they estimated. So for my wait they made it up by about $100 worth of product upgrade!! Highly recommended parts distributor!"
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Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-07-31
"Great online store. Fast shipping and low prices."
Detailed Ratings
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Speed of web site
Web site being easy to use
5/5
2005-07-31
"They did mess up, but I got a call from Monarch with a cell phone # of one of their customer service people. He was very helpful in clearing up the problem, they even asked to have my product overnighted form the distributor, but Lian Li messed that one up. In the end, I was credited 40 back and Im very satisfied with their support"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-07-30
"Excellent buying experience. Item arrived on time and in good condition. Will definitely consider for future purchases."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-07-29
"Ordered a complete custom gaming system from Monarch Computer and it only took them 6 business days after credit card approval to ship "non-hotrush". The stated "non-hotrush" build time is 8-13 days. Very fast and thorough build team, excellent customer support, and technical support is even better."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-07-29
"I had no problems with my order. Everything went smooth and I receveived everything as expected. I even had to call their support for a credit card issue and they were most helpful."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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5/5
2005-07-29
"Best prices, most reliable, but a tad slow at processing. Using that to advantage I was able to modify my order and they were happy to comply."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-07-29
"Very pleased with Monarch. This is the second time I have ordered from them, and again I found their prices very competitive and their service of my order to be topnotch. I will definitely order from them again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-07-29
"Purchased all the required components to upgrade my system: nforce4 SLI motherboard, PCIe graphics card, SLI certified power supply and an Athlon 64 CPU. Had no problems with the site or with finding the products that I needed. All the components were well-packaged and were received promptly on the specified date. Good notifications via email throughout this process. Great experience and will definitely use Monarch again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #58 in computers & electronics
