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5/5
2005-07-21
"I bought a custom desktop from Monarch. I was very happy with the website, selection and ordering process. Questions I had about my order status were answered in a timely manner. My only complaint is that my system was completed one day late. But they did upgrade my shipping to two day air to compensate which made me happy. Overall I had a great experience."
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5/5
2005-07-21
"Good service, fast delivery, good packing. Order took a little while to be processed but then everything else was a snap."
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4/5
2005-07-20
"had a small issue with shipping sterling is working hard to resolve it. (7/23/2005 update)it took 2 days for monarch to resolve the problem and my company is stisfied with the order."
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Variety of brands and products offered
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Resolving problems
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Making decisions on their own
Being easy to reach
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5/5
2005-07-20
"Monarch sold me a top of the line graphics card at an unreal price. They have the best customer service I've seen for a computer store. They even helped me decide what components would work best in my system and how to actually set it up."
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5/5
2005-07-20
"Inexpensive, very competitive price...
fast shipping (and free!)...ordered Monday evening (CA time) and it got my apartment Thursday morning from GA, really impressive for a free shipping.
Recommend to everyone who wants to buy computer parts."
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Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2005-07-20
"I made an order for eVGA 6800 GT 256 MB videocard because they had the best price with a $20 rebate. At first it took a while for it ship as I had ordered it thursday july 7th, and received it monday july 11th.
I was a bit dissatisfied with the shipping, BUT I was extremely surprised that the main manager of Monarch Computer gave me a call, from his home and personal cell phone, to apologize and not only that, he offered me a discount on the original price.
I was unsure if I should order from them again, but now I am thinking twice because of how the customer service really works. They actually do care about their customers, so I now recommend shopping at Monarch Computer Systems."
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5/5
2005-07-19
"Monarch is one of the best PC companies I have had the pleasure of dealing with. Their company is one of the most trusted , in my opinon. I especially like the shipping. I have and will definatly shop here again.
UPDATE: I contacted technical support regarding my hardrive not working properly with my mobo. The technical support is good, and they did solve my problem. But the people on the phone sometimes act like they are bored and have nothing to do. However I am still very satisfied with my intial experience of them, but tech support could use a little bit of work."
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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4/5
2005-07-18
"Good prices, timely shipping, however the packaging was AWFUL. Ordered a pair of WD hard drives. They arrived in a small box held together by a single layer of bubble-wrap secured around one dimension. The drives were in only the anti-static bag and there was no cushioning between the two drives. The box contained styrofoam peanuts but was only 1" larger than the hard drives.
Update -- The very next day (7/15) I received the following from "Joe" at Monarch:
----BEGIN QUOTE----
I recently read your recent post on Reseller Ratings, and wanted to follow-up with you. How you described the hard drives is not how they should have been shipped, and this will be addressed with the warehouse manager. Was there any damage to the drives? Please let me know and I’ll get that handled asap.
I understand how that can leave a bad taste, but I would hate to lose a customer over a packaging error. What can I do to make you feel comfortable and very satisfied with Monarch Computer? Please reply and let me know, as I am more than willing to work with you on this issue.
---- END QUOTE ----
I don't think the drives were damaged, and I have them installed in my system. If it turns out that I need to have one or both replaced, I will post the results here.
Updated Thu 7/28: One of the drives turned out to have problems. I emailed Joe last Sunday and he agreed on Monday 7/25 to ship me a replacement. I have not yet received the replacement drive."
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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5/5
2005-07-18
"Purchased some merchandise and had a few problems with it working correctly. After talking to Monarch I was contacted by one of the managers in the RMA department. They went out of their way to assist me and insure that I was not only satisfied but that I would return to shop there, which I certainly will. I am very pleased to see that my faith in Monarch has been well placed and I will continue to refer people to shop there for their great prices and service. As a manager of a computer store in California, I have no problem suggesting people check Monarch when we do not have what they need. Thanks again for going the extra mile to take care of a customer!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-07-17
"Excellent service, shipped fast and the item arrived extremely well packaged. I would definitely buy from them again."
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5/5
2005-07-17
"Shipped same day; lowest price on Web; will definitely buy from again. Websites looks kinda old school and ugly but don't let that fool you."
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5/5
2005-07-17
"Quick shipment. They send notification emails every step along the way."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-07-17
"Excellent product, great price, fast shipping! This is the second perfect purchase in a row. Thanks Monarch!"
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5/5
2005-07-16
"Ordered some RAM from here that was cheaper than everywhere else by about $10. Quick ship, no problems! I would consider shopping from here again!"
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5/5
2005-07-16
"I ordered a mobo combo. Supposed to be 1-3 days until shipping. After 8 days, I called and they said they would look into it. Took 13 days for what should have been 3-5. UPDATE: After contacting employees of MCS, I have been greatly suprised by their willingness and effectiveness to help. They compensated shipping and wanted me to call them personally about their order."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #58 in computers & electronics
